Dick Masheter Ford Inc Service

Located at 1090 S Hamilton Rd, Columbus, OH 43227, USA, Dick Masheter Ford Inc Service operates as a dedicated "Auto Repair Station" serving the automotive needs of Columbus and surrounding communities. As part of the broader Dick Masheter Ford Inc dealership, they offer a range of services designed to keep Ford vehicles, and often other makes and models, running efficiently. For inquiries and scheduling, they can be reached at (614) 861-7150 or by mobile at +1 614-861-7150.

Dick Masheter Ford Inc Service is part of a long-standing dealership that has been serving the Columbus area since 1967. As such, it benefits from the established infrastructure of a full-service Ford dealership. This typically includes a large, well-maintained service bay area equipped with specialized tools and diagnostic equipment for modern vehicles. Customers can expect a professional and organized environment. While specific details on the service center's waiting area are not universally available, dealership service centers often provide amenities such as comfortable customer lounges, complimentary Wi-Fi, and refreshments to enhance the waiting experience. Some sources indicate amenities like a coffee bar, electric vehicle maintenance capabilities, evening and weekend hours, and a view of service bays. They also offer services like early drop-off, late pick-up, and shuttle service to and from a customer's home or office, emphasizing convenience.

Dick Masheter Ford Inc Service, including its Quick Lane facility, provides a comprehensive array of automotive maintenance and repair services. Their highly qualified and factory-trained technicians are equipped to handle a wide range of vehicle needs. Services generally include, but are not limited to:

• General Maintenance: This covers routine services essential for vehicle longevity and performance, such as oil changes (including synthetic blend oils), tire rotations, fluid checks and top-offs (oil, radiator, transmission, power steering, windshield washer, brake fluid), and tune-ups.
• Tire Services: Offering new tire sales from various brands (Goodyear, Cooper, Continental, Hankook, Bridgestone, Firestone, Pirelli, Yokohama, Toyo, Nitto, Michelin, BFGoodrich), tire installation, balancing, and complimentary tire inspections. They also offer a "Low Price Tire Guarantee" and free rotation with the purchase of four tires.
• Brake Services: Comprehensive brake inspections, brake pad replacement, and a "Lifetime Brake Pad Guarantee."
• Battery Services: Free battery inspections and battery replacement services with various Motorcraft® Tested Tough® battery options.
• Electrical System Checks: Addressing issues related to alternators, wiring, and other electrical components.
• Air Conditioning System Service: Diagnostics and repair of vehicle climate control systems.
• Cooling System Maintenance: Checks and services for the engine's cooling system to prevent overheating.
• Suspension & Steering: Repairs and maintenance for optimal vehicle handling and ride comfort.
• Transmission Services: Diagnosis and repair for transmission-related issues.
• Lamps & Bulbs: Replacement of interior and exterior lighting components.
• Wiper Blade Replacement: Ensuring clear visibility in all weather conditions.
• Multi-Point Inspection: A complimentary service to assess the overall health of your vehicle.
• Advanced Diagnostic Equipment: Utilizing specialized tools to accurately diagnose complex vehicle problems.
• Genuine Ford Parts: A strong emphasis on using original equipment manufacturer (OEM) Ford parts for all repairs, which ensures compatibility, performance, and often comes with a warranty.
• Service All Makes and Models: While specializing in Ford vehicles, their Quick Lane service is designed to accommodate all makes and models for basic maintenance needs.

Dick Masheter Ford Inc Service aims to provide a professional and reliable service experience. Key features often highlighted include:

• Factory-Trained Technicians: Their service department boasts technicians who are factory-trained and certified, ensuring they have the specific knowledge and skills to work on Ford vehicles and utilize the latest diagnostic techniques.
• Use of Genuine Parts: The commitment to using genuine Ford and Motorcraft parts is a significant advantage, as these parts are designed to fit perfectly and maintain the vehicle's original specifications and warranty.
• Customer Convenience: Services like online appointment scheduling, shuttle service, and available pick-up and delivery for vehicles demonstrate an effort to make service as convenient as possible for customers. They also offer "Service While You Wait" options for quicker services.
• Established Reputation: Being a family-owned dealership for over 50 years, Dick Masheter Ford Inc emphasizes building long-term relationships with customers, striving for professional, courteous, and friendly interactions.

However, it is crucial to present a balanced view, acknowledging that customer experiences can vary. Recent customer reviews, such as the one provided, highlight concerns regarding repair outcomes and communication. One customer reported paying $5,000 for a leak repair that was not resolved, with the dealership subsequently stating there were additional leaks requiring more payment. This indicates a potential issue with initial diagnosis, transparency in pricing, and customer satisfaction regarding guaranteed repairs. Such feedback suggests that while the dealership aims for quality, individual experiences may differ, and it's important for potential customers to clearly understand the scope of work and any guarantees provided before authorizing repairs.

Dick Masheter Ford Inc Service frequently offers various promotions and programs to attract and retain customers. These often include:

• FordPass Rewards: Customers can join and activate FordPass Rewards to earn points on the purchase of Ford, Motorcraft, or Omnicraft parts and associated labor at the dealership. These points can then be redeemed for future services or purchases.
• Tire Rebates and Discounts: Regular promotions on tire purchases, such as rebates and bonus FordPass Rewards Points for buying sets of four qualifying tires. This includes special discounts for active and retired military personnel and first responders.
• Service Rebates and Specials: Occasional rebates on specific service packages, like "The Works® Package," and discounts on parts such as tire pressure monitoring sensors.
• Battery Offers: Special pricing and rebates on Motorcraft® Tested Tough® batteries.
• Lifetime Warranties: For certain services, such as brake pad replacements, they may offer a "Lifetime Brake Pad Guarantee," providing long-term value. Ford parts generally come with a 2-year, unlimited mileage warranty that includes labor.
• Complimentary Services: Free services like multi-point inspections, battery tests, brake inspections, and tire inspections are often offered as part of their service approach.

Prospective customers are encouraged to visit the Dick Masheter Ford Inc website or contact the service department directly to inquire about current promotions and specific service offerings, and to discuss their vehicle's needs in detail to ensure clear communication and understanding of the repair process and costs involved.