Tire Max-On

Tire Max-On, located at 863 S Hamilton Rd, Columbus, OH 43213, operates as an "Auto Repair Station" that specializes primarily in tire sales and services, while also offering general auto repair and maintenance. For local users in Columbus, OH, businesses like Tire Max-On aim to provide a convenient location for essential vehicle care. The environment of such a facility typically includes a service garage with multiple bays for vehicle work, a reception area for customer interaction, and potentially a waiting area. While specific details on the aesthetics of this particular Tire Max-On location's interior are not available online, the focus is generally on functionality and efficient processing of vehicles.

The customer experience at Tire Max-On, as reflected in the provided reviews, presents a concerning picture. While the general expectation for an "Auto Repair Station" is reliable service and clear communication, the feedback for this specific location highlights significant issues. One customer expressed extreme disappointment, stating they were charged for an oil change but the filter was not replaced, even though they usually perform their own oil changes and noticed the old filter was still in place. This indicates a severe lapse in service quality and honesty, leading to a feeling of being deceived. Such an incident can significantly erode trust and confidence in an automotive service provider.

Another customer initially had a positive impression, believing the shop did "good work at a fair price." However, this perception drastically changed after discovering they were sold tires with significantly less tread depth than promised (4/32 instead of 9/32). Furthermore, a tire was installed despite having a "large gash in the shoulder," and to conceal this, the directional tire was mounted backward. The subsequent interaction with the shop involved a refusal to swap out the tires or provide a full refund, with staff allegedly arguing about a short 7-day warranty and blaming the customer for pre-existing damage. This experience points to potentially deceptive practices, a lack of transparency, questionable installation techniques, and poor customer service in addressing post-service issues. The strong recommendation to "DO NOT GO HERE!!!" from this customer underscores the severe dissatisfaction. These reviews suggest that while the location might be convenient, the reliability, integrity, and accountability of the service provided at Tire Max-On in Columbus, OH, are significant areas of concern for potential customers.

As an "Auto Repair Station" with "Tire Max-On" in its name, the primary focus of this business would naturally be on tires and related services. While explicit detailed service lists for this specific address are not readily available from the given information, based on typical operations of similar auto care centers, their services and goods for sale would generally include:

• Tire Sales: Offering a range of new tires from various brands to fit different vehicle types (passenger cars, trucks, SUVs) and driving needs (all-season, performance, etc.).
• Tire Installation: Professional mounting and installation of new tires.
• Tire Balancing: Essential for ensuring smooth driving and preventing uneven tire wear. The customer review, however, raises concerns about the proper execution of this service, particularly with directional tires.
• Flat Tire Repair: Patching and repairing minor punctures.
• Tire Rotation: Regularly rotating tires to promote even wear and extend their lifespan.
• Oil Changes: A common preventative maintenance service, typically involving draining old oil, refilling with new oil, and replacing the oil filter. The customer review, however, specifically alleged that the oil filter was not changed despite being charged for it.
• Other General Automotive Maintenance: Depending on the center's capabilities, this could extend to basic services like fluid checks, battery testing, and wiper blade replacement.

The name "Tire Max-On" strongly suggests a deep specialization in tire-related products and services, likely offering a broader selection of tires and more advanced tire services than a general mechanic shop. However, the customer feedback raises doubts about the quality and integrity of even these core services.

Based on the provided customer feedback, the features and perceived characteristics of Tire Max-On include:

• Primary Focus on Tires: As indicated by the name, their core business revolves around tire sales, installation, and associated services.
• Offering Basic Maintenance: They provide common services like oil changes, which are fundamental for vehicle upkeep.
• Initial Perception of Fair Pricing: At least one customer initially felt the pricing was fair before discovering issues with the service. This suggests that their quoted prices might initially seem competitive.

However, the significant negative reviews highlight several concerning characteristics:

• Questionable Service Quality: Allegations of not changing an oil filter when charged for it, and installing a damaged tire with a gash and mounting a directional tire backward, indicate potentially substandard and unprofessional workmanship.
• Lack of Transparency and Deception: The claims of misrepresenting tread depth and attempting to conceal tire damage are serious accusations of deceptive practices.
• Poor Customer Resolution: The unwillingness to replace a set of mismatched or damaged tires for an AWD vehicle, and strict adherence to a short warranty period for pre-existing damage, suggest a lack of concern for customer satisfaction and a failure to address legitimate grievances effectively.
• Erosion of Trust: The experiences shared by customers have led to a severe breakdown of trust, with direct recommendations against using their services.

Given the strongly negative nature of the provided customer reviews, explicit promotional information for Tire Max-On in Columbus, OH, is not highlighted in the available data. Generally, "Auto Repair Stations" and tire shops often use promotions to attract customers, such as:

• Discounts on Tire Purchases: Special pricing for buying a set of four tires, or rebates on specific brands.
• Service Bundles: Deals on combining services like oil changes with tire rotations or balancing.
• Seasonal Specials: Promotions for winter tire changeovers, pre-summer checks, or brake service discounts.
• New Customer Offers: Introductory discounts to encourage first visits.

However, based on the customer experiences, any attractive pricing or promotional offers from Tire Max-On should be approached with extreme caution. Potential customers are strongly advised to exercise due diligence, including verifying all work performed and inspecting any parts installed, if they choose to utilize the services of Tire Max-On at 863 S Hamilton Rd, Columbus, OH 43213. It would be prudent for individuals to clarify warranty terms, inspect work upon completion, and consider obtaining multiple quotes from alternative, well-reviewed auto repair stations in the area.