Dick Masheter Ford Inc Collision

Dick Masheter Ford Inc Collision, situated at 1090 S Hamilton Rd, Columbus, OH 43227, USA, operates as a specialized branch of the larger Dick Masheter Ford Inc dealership. Under the umbrella of "Auto Repair Stations," this particular facility is dedicated to collision repair, distinguishing itself from general mechanical service centers. Its primary function is to restore vehicles to their pre-accident condition, encompassing bodywork, paint, and structural integrity after a collision. This specialization means they are equipped to handle complex damage that goes beyond routine maintenance or minor mechanical fixes.

The environment at Dick Masheter Ford Inc Collision is typical of a professional auto body shop. You would expect to find a dedicated facility with multiple bays for different stages of collision repair. This includes areas for:

• Vehicle intake and damage assessment: Where vehicles are initially inspected and estimates are prepared.
• Bodywork and frame repair: Equipped with specialized tools for straightening frames, repairing structural damage, and replacing damaged body panels.
• Paint booths: Controlled environments for preparing and painting vehicles to ensure a high-quality finish that matches the original factory paint.
• Reassembly and detailing: The final stages where repaired and painted components are reinstalled, and the vehicle is cleaned before customer pickup.

The overall atmosphere aims for efficiency and precision, as collision repair demands meticulous attention to detail to ensure both cosmetic appeal and structural safety. There would also be a customer reception area where individuals can discuss their repair needs, obtain updates on their vehicle's status, and handle insurance claims. The facility should be organized and clean, reflecting the intricate work performed.

The services offered by Dick Masheter Ford Inc Collision are comprehensive within the realm of post-accident vehicle restoration. These typically include:

• Body Panel Repair and Replacement: Addressing dents, scratches, and damage to doors, fenders, hoods, trunks, and other exterior panels.
• Frame Straightening: Utilizing advanced frame machines to restore a vehicle's structural integrity after significant impact.
• Auto Painting and Color Matching: Expert paint services that ensure a seamless match to the vehicle's original color and finish. This involves precise color formulation and application techniques.
• Dent Removal: Ranging from paintless dent repair (PDR) for minor dents to more extensive repair methods for severe damage.
• Bumper Repair and Replacement: Addressing damage to front and rear bumpers.
• Glass Replacement: Replacing damaged windshields, side windows, and rear windows as part of the collision repair process.
• Welding and Fabrication: For more severe structural damage requiring specialized metal work.
• Towing Assistance: Often, collision centers can help arrange towing for damaged vehicles.
• Insurance Claim Assistance: Collaborating with insurance companies to streamline the claims process, providing estimates, and coordinating repairs.

While their specialization is collision repair, the integration within a Ford dealership implies they have particular expertise in Ford vehicles, using genuine Ford parts and following manufacturer-specified repair procedures, which can be a significant advantage for Ford owners.

The features of Dick Masheter Ford Inc Collision, as indicated by customer feedback, present a mixed picture. A notable positive feature is the exceptional customer service from specific staff members. As one review states, "The manager, Kevin was unbelievably kind and helpful. I had an issue but he was very quick to help and fix everything!" This highlights the positive impact of dedicated and responsive personnel who are capable of quickly resolving customer concerns, fostering trust and satisfaction. This personal touch can be a crucial factor in a customer's overall experience, especially during the stressful period of vehicle repair after an accident.

However, another review brings up significant concerns regarding service time and pricing for non-collision related repairs, even though this specific facility specializes in collision. The review mentions, "They took two hours to replace my fuel filters. And charged me over $400 for that. The only reason I stopped was I was 2 hours from home and a light came on that the filter was full of water and didn’t want to drive 120 miles like that." This indicates that while they are primarily a collision center, they might also offer general repair services, and in this instance, the customer found the service to be very expensive for the time taken. This highlights potential issues with transparency in pricing or efficiency for non-collision work, which, while not their main focus, can still impact customer perception of the entire dealership's service quality. It also implies that customers should clarify whether they are seeking collision repair or general maintenance, as expertise and pricing structures may differ significantly.

Regarding promotional information, specific, regularly advertised promotions for Dick Masheter Ford Inc Collision are not typically found online as readily as for general service centers. Collision centers often work directly with insurance companies, and their "promotions" might be more aligned with comprehensive service packages after an accident or working to reduce out-of-pocket expenses for deductibles. However, as part of a larger dealership, they might indirectly benefit from broader dealership promotions that could include:

• Estimates: Many collision centers offer free estimates for repair work.
• Warranty on Repairs: Reputable collision centers often provide a warranty on their repair work, including paint and parts.
• Rental Car Assistance: Collaboration with rental car companies to provide temporary transportation during repairs.
• Customer Loyalty Programs: If the dealership has one, it might extend to collision services.

For the most accurate and up-to-date information on services, pricing, and any current offers, local users in Columbus, OH, are encouraged to directly contact Dick Masheter Ford Inc Collision. They can be reached by phone at (614) 861-7150 or +1 614-861-7150. Visiting their location at 1090 S Hamilton Rd, Columbus, OH 43227, USA, to speak with a service advisor or manager like Kevin, particularly for complex collision repair inquiries, would also be beneficial to ensure all aspects of the repair and associated costs are clearly understood.