Dave's Auto & Radiator Repair

Dave's Auto & Radiator Repair, located at 211 E St Charles Rd, Carol Stream, IL 60188, USA, operates within the "Auto Repair Stations" category, offering various vehicle maintenance and repair services to the local community. You can reach them by phone at (630) 682-4411 or on their mobile at +1 630-682-4411.

Information regarding the specific environment and visual aspects of Dave's Auto & Radiator Repair is not extensively detailed in the provided customer feedback or readily available public online descriptions. As an "Auto Repair Station," it is generally expected that the facility is equipped to handle standard automotive repair tasks. This would typically include bays for vehicle servicing, diagnostic equipment, and tools for various mechanical and radiator repairs. The nature of the services offered suggests a functional workshop environment. Given the varied customer experiences, the overall impression of the facility itself can depend on individual perceptions and the specific service being performed.

Dave's Auto & Radiator Repair falls under the broad category of "Auto Repair Stations," indicating they provide a range of services related to vehicle maintenance and repair. Based on the customer reviews, their services include, but are not limited to:

• General Automotive Maintenance: This includes routine services such as oil changes, as mentioned by a satisfied customer who regularly utilizes this service.

• Tune-ups: One customer mentioned bringing a truck in for a tune-up, indicating this is a service they offer. However, it's important to note the significant issue that arose during this particular service.

• Other General Repair Work: A review mentions having "some other work done as well," suggesting a broader scope of general automotive repairs beyond just oil changes and tune-ups.

• Radiator Repair: As the business name "Dave's Auto & Radiator Repair" explicitly states, specialized services related to radiators are also offered. This would typically involve diagnostics, repair, and replacement of radiator components, which are crucial for a vehicle's cooling system.

Based on the available customer feedback, Dave's Auto & Radiator Repair presents a mixed set of features.

One customer reported generally positive experiences, stating, "Overall I have been happy with the work. Would recommend." This suggests that for certain routine services or specific repairs, some customers have found their work satisfactory.

However, another review details a significant and concerning experience that highlights potential challenges and areas of concern:

• Severe Mechanical Issue: A primary concern is a reported incident where a truck's motor was "blown up" during a tune-up service. This suggests a potentially critical error in diagnostics or procedure, where a mechanic allegedly failed to identify the correct motor type, leading to severe damage.

• Dispute Over Payment and Responsibility: The review highlights a significant dispute regarding payment for the "work" done, even after the motor was ruined. This indicates a lack of agreement between the customer and the shop concerning accountability for the damage.

• Lack of Resolution and Responsibility: The customer explicitly states that the shop "walked off with clean hands not helping or taking one bit of responsibility." This suggests a failure to acknowledge or rectify mistakes, leading to a highly unsatisfactory outcome for the customer, whose truck remained without a motor three months later.

• Erosion of Trust: The customer expressed deep disappointment and betrayal, especially given that the shop was chosen based on a long-standing friendship and recommendation, which ultimately "failed him."

These contrasting reviews indicate that while some customers may have positive experiences with Dave's Auto & Radiator Repair for basic services, there are also serious concerns regarding complex repairs, accountability, and customer dispute resolution.

Without direct promotional materials, the primary "promotional information" for Dave's Auto & Radiator Repair comes directly from its customer testimonials, which present a stark contrast:

One testimonial offers a positive, albeit general, recommendation: "I have been to Daves Auto a few times now. I get my oil changes there and have had some other work done as well. Overall i have been happy with the work. Would recommend." This review suggests competence in routine maintenance and a level of satisfaction for certain types of services.

In sharp contrast, a detailed and deeply negative review recounts a critical failure: "My mom took her truck to get a tune up done there waas absolutly nothing wrong with the truck well the day it was getting picked up it would not start come to find out they blew up the motor the 20 yr experienced mechanic did not ckeck to see what kind of motor he was working with since these trucks have two different ones at the end he ruined the motor would not give the truck up until he got paid for the 'work' he had done we did not think it was fair to pay him anything since the motor is not going to be cheap he did not care at the end he gave us the truck we did not pay him anything and we wanted to take him to court but i have no idea how to go about that...im very upset because she is my mother and she works very hard for what she has only to have ppl like these not even care to help or man up to their mistakes till this day this shop has walked of with clean hands not helping or taking one bit of responsibility its been three months and the truck is in the garage with no motor." This detailed account highlights a very serious mechanical failure, an alleged lack of accountability, and a breakdown in customer relations.

For local users in Carol Stream, IL, considering Dave's Auto & Radiator Repair, it is important to weigh both positive and negative feedback to make an informed decision about their service needs. The contrast in experiences suggests a varying level of consistency in their service delivery and customer resolution.