Custom Trans, Inc.

Custom Trans, Inc., located at 15403 Chatfield Ave, Cleveland, OH 44111, is a highly regarded "Auto Repair Station" that has been serving the greater Cleveland area since 1989. While their name specifically highlights their expertise in transmissions, Custom Trans, Inc. operates as a full-service automotive repair center, capable of handling a comprehensive range of vehicle maintenance and repair needs for both foreign and domestic vehicles. Their operating hours are Monday through Friday, from 8:00 AM to 5:00 PM, providing consistent service throughout the workweek for their clientele. This established presence of over three decades underscores their commitment to the community and their proficiency in the automotive repair industry.

The environment at Custom Trans, Inc. is characterized by professionalism and a strong emphasis on technical capability. As a specialized transmission shop that also provides general auto repair, the facility is equipped with advanced diagnostic tools and heavy-duty lifting capabilities, allowing them to service a wide range of vehicles, including larger ones like motor homes, fire trucks, and buses, with lifts capable of handling up to 28,000 pounds. This suggests a spacious and well-organized shop floor designed for complex mechanical work. Customer feedback frequently highlights a friendly and transparent atmosphere, where staff keep customers informed about the repair process and costs. The business prides itself on earning customer trust, implying an environment where honesty and integrity are prioritized, helping to alleviate the stress often associated with major vehicle repairs, especially transmission issues. While a dedicated customer lounge is not explicitly detailed, the overall customer experience is made positive through clear communication and efficient service delivery.

As a leading "Auto Repair Station," Custom Trans, Inc. offers an extensive array of services and goods, with a particular specialization in drive line components. Their core services include:

• Transmission Services: This is their primary area of expertise, encompassing transmission rebuilding, repair, and replacement for both automatic and manual transmissions in front-wheel drive, rear-wheel drive, and four-wheel drive vehicles. They also specialize in racing transmissions.
• Differential Rebuilding: A specialized service that very few shops offer, showcasing their in-depth mechanical capabilities.
• Transfer Case Rebuilding: Essential for many four-wheel drive and all-wheel drive vehicles.
• General Automotive Repair: Beyond their transmission specialty, they provide a full range of general repair and maintenance services. These include:
  • Engine diagnostics and repair for drivability problems.
  • Brake system inspections, repair, and replacement.
  • Suspension and steering repair, including shocks, struts, tie rods, ball joints, and alignments.
  • Air Conditioning (A/C) service and repair, including retrofits from R-12 to R-134A.
  • Oil changes, tune-ups, and other factory-scheduled maintenance services.
  • Exhaust system repair, including mufflers and pipes.
  • Electrical diagnostics and repairs, including batteries, belts, and hoses.
  • Clutch replacement.
  • Wheel bearings & hubs and CV-joints/U-joints.
  • Cooling system and fuel system services.
  • Safety inspections.
• Fleet Maintenance: Offering comprehensive services for commercial fleets, catering to the needs of businesses.

In terms of "goods for sale," Custom Trans, Inc. primarily utilizes and provides high-quality auto parts required for the repairs they perform. This includes a wide array of transmission components, differential and transfer case parts, engine parts, brake components, and various other automotive parts sourced to ensure durability and compatibility with the specific vehicle being serviced. Their partnership with BG Products allows them to offer essential factory-scheduled maintenance services that use BG products to effectively remove harmful deposits from fluid systems, further enhancing the longevity and performance of vehicle components.

Custom Trans, Inc. boasts several key features that set them apart in the auto repair industry. A standout feature is their deep specialization and experience in transmissions, differentials, and transfer cases, often described as Cleveland's "Transmission Specialist." They back most of their transmission services with a robust 3-year, 36,000-mile standard warranty, providing significant assurance to customers. Their commitment to using "the latest technology in equipment and training" ensures that their certified and trained technicians are always up-to-date with modern vehicle systems. This is particularly important given the increasing complexity of automotive technology. Another unique feature is their capability to service large vehicles, such as motor homes, fire trucks, and buses, thanks to their heavy-duty lifting equipment. The shop is also a fully accredited business with the Cleveland Better Business Bureau, maintaining an A+ rating, which speaks volumes about their reliability and ethical business practices. Their consistent positive reviews from verified customers highlight their trustworthiness, fair pricing, and efficiency, often praising their ability to perform work in a timely manner and keep customers informed throughout the process. This strong reputation, built on decades of honest and reliable service, is a defining characteristic of Custom Trans, Inc.

While Custom Trans, Inc. may not always advertise extensive, time-limited promotional offers like some larger chains, their core business practices effectively serve as ongoing "promotions." The standard 3-year, 36,000-mile warranty on most transmission rebuilds is a significant value proposition, offering long-term peace of mind and demonstrating confidence in their workmanship. This warranty often surpasses industry standards, acting as a powerful incentive for customers. Their commitment to "great prices" and "honest prices," as frequently noted in customer reviews, is a continuous form of promotion, attracting customers seeking value without compromising on quality. The fact that they are a "one-stop" shop for a wide array of foreign and domestic vehicle needs, from specialized driveline work to general maintenance, is a practical promotion of convenience and efficiency for busy vehicle owners. While explicit online coupons might not be prevalent, their transparent approach to pricing and dedication to customer satisfaction, as evidenced by their high ratings and BBB accreditation, are inherent promotional advantages that foster strong customer loyalty and word-of-mouth referrals. For specific inquiries about current deals or service packages, customers are encouraged to contact them directly, as they consistently strive to provide competitive and fair solutions for all automotive repair needs.