Creative Mobility Group - Service

Creative Mobility Group - Service, located at 32217 Stephenson Hwy, Madison Heights, MI 48071, USA, operates within the "Auto Repair Stations" platform category with a distinct specialization. Unlike conventional auto repair shops, Creative Mobility Group focuses primarily on the sales, service, and maintenance of wheelchair accessible vehicles and their associated mobility equipment. This makes them a crucial resource for individuals with mobility challenges and their caregivers, providing highly specialized care for adapted vehicles.

As a specialized mobility dealer and service center, Creative Mobility Group's facility is designed to cater to the unique needs of its clientele. The environment would feature accessible entrances, ample parking for larger accessible vehicles, and a comfortable waiting area. The service bays are equipped to handle the specific requirements of mobility vans, including the installation, maintenance, and repair of ramps, lifts, and adaptive driving controls. This often involves specialized tools and diagnostic equipment for both the base vehicle and the complex mobility modifications. Their location on Stephenson Hwy provides good accessibility for customers traveling from various parts of Madison Heights and the wider Metro Detroit area. The emphasis on customer experience and a family-owned business ethos suggests a welcoming and understanding atmosphere for individuals facing mobility challenges.

Creative Mobility Group - Service provides a comprehensive range of services tailored to wheelchair accessible vehicles and mobility equipment. Their offerings go beyond standard automotive repairs, encompassing the highly specialized needs of adapted vehicles. Based on available information, their services typically include:

• Wheelchair Accessible Vehicle Maintenance and Repair: This includes routine servicing as well as complex repairs for the base vehicle (e.g., synthetic motor oil replacement, brake repair, belts, hoses, and fluids, batteries, air conditioning recharge and repair).
• Mobility Equipment Service and Repair: A core specialization is the maintenance and repair of various mobility devices installed in vehicles. This includes:
  • Wheelchair Lifts: Servicing both platform lifts and scooter stowage lifts.
  • Ramps: Repair and maintenance of manual and power ramps.
  • Adaptive Driving Controls: Installation and repair of hand controls, left-foot accelerators, and other adaptive driving aids.
  • Wheelchair Securement Systems: Ensuring safety and proper functioning of tie-downs and docking systems.
  • Transfer Seating: Maintenance and repair of specialized seating solutions designed for easier vehicle access.
• Diagnostic Services: Utilizing specialized equipment to diagnose issues with both the vehicle and its mobility conversion components.
• Vehicle Modifications: Beyond repairs, they also offer the installation of various vehicle modifications to enhance accessibility and driving comfort.
• Vehicle Sales: While this overview focuses on service, it's important to note that they also sell new and used wheelchair accessible vans (e.g., BraunAbility, Vantage Mobility International - VMI conversions) and other mobility-enhanced vehicles.
• Parts Sales: They likely stock and can order genuine parts for both the vehicle chassis and the mobility conversion equipment.
• Mobile Service: Creative Mobility Group offers a mobile service option for routine maintenance and repairs, where technicians can come to the customer's location for services like oil changes, brake services, battery replacement, and even repairs on wheelchair accessible van conversions and wheelchair lifts. This is a significant convenience for customers with mobility limitations.
• 24-Hour Roadside Assistance: Some of their locations offer comprehensive roadside assistance, including towing, flat tire assistance, out of fuel service, battery service, and lost key/lock out assistance.
• Rental Services: They often provide daily, weekly, and long-term wheelchair accessible van rentals.

Their technicians are highly trained and certified to perform work on a wide range of mobility equipment brands, ensuring specialized expertise for this unique automotive segment.

While specific customer reviews for the Madison Heights service location were not directly provided, general information about Creative Mobility Group across its locations and similar specialized mobility service centers highlights several key features:

• Specialized Expertise: Their primary feature is their deep specialization in wheelchair accessible vehicles and mobility equipment. This means their technicians are specifically trained and experienced with the complexities of these conversions, offering a level of expertise not typically found at a general auto repair shop. They are often certified by leading mobility manufacturers like BraunAbility and VMI.
• Customer-Centric Approach: The company's mission often emphasizes making lives easier for individuals with mobility challenges. This translates into a highly empathetic and understanding approach to customer service, with staff trained to assist with unique needs. Testimonials for their sales side often highlight staff being "friendly, helpful, understanding."
• Comprehensive Solutions: Beyond just repairs, they offer a holistic approach to mobility, including sales, rentals, financing assistance, and sometimes even driver rehabilitation services. This integrated approach provides convenience for customers managing various aspects of mobility.
• Quality Workmanship: Given the critical nature of mobility equipment for daily independence, quality and reliability are paramount. Their commitment to using high-quality parts and having certified technicians is essential for ensuring the safety and functionality of adapted vehicles.
• Mobile Service Convenience: The availability of mobile service is a significant advantage, reducing the logistical challenges for customers who may have difficulty bringing their adapted vehicles to a service center.

The Creative Mobility Group prides itself on being a family-owned and operated business, striving to make every customer "part of the CMG family." This suggests a focus on building long-term relationships through trust and dedicated service.

Creative Mobility Group often provides various support and promotional elements relevant to their specialized services:

• Service Specials and Discounts: They are committed to providing "the highest quality wheelchair accessible vehicle maintenance and repair service at the most affordable price" and state that they "offer service specials and discounts throughout the year." Customers are encouraged to "check back regularly to find out what discounts we are currently offering" on their website. Examples seen at other locations include winter maintenance specials.
• Grants and Funding Assistance: They often assist customers in navigating grants and funding opportunities available for purchasing and modifying accessible vehicles, which is a significant value-added service for this specific market.
• Extended Service Contracts: Information suggests they offer extended service contracts for vehicles and mobility equipment, providing long-term peace of mind.

For specific service inquiries, to schedule an appointment, or to learn about current specials and financing options, prospective customers should contact Creative Mobility Group - Service directly. Their phone number is (248) 951-8018 or +1 248-951-8018. Their typical operating hours for service are Monday - Friday: 8:00 AM – 5:00 PM, with Saturday service often available by appointment. Given the specialized nature of their services, it is always recommended to call ahead to discuss specific needs and confirm availability.