Gil's Northwood Collision

Auto Repair StationsMichiganOakland CountyClawsonNorth Rochester Road
Oakland County . Michigan
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- +1 248-585-8111
- 602 N Rochester Rd, Clawson, MI 48017, USA
Operating Hours
Gil's Northwood Collision Introduce
Introducing Gil's Northwood Collision, a highly recommended establishment within the Auto Repair Stations category, located at 602 N Rochester Rd, Clawson, MI 48017, USA. While the name includes "Collision," customer reviews reveal a broader scope of exceptional auto repair services provided by Kevin, Carol, and their dedicated team. This shop is lauded for going above and beyond for its customers, offering friendly, fast, efficient, honest, and transparent service for a wide range of vehicle repair needs, from simple battery replacements to extensive collision and restoration work. For local users seeking reliable and high-quality auto body and repair services, Gil's Northwood Collision stands out as a trusted and capable partner.
Although the provided information does not offer a detailed description of the shop's physical environment, the positive customer feedback provides some valuable insights. The fact that Kevin readily offered a jump-start in frigid temperatures suggests a responsive and customer-oriented approach even before the vehicle reached the shop. The ability to replace a battery within two hours indicates an efficient and well-equipped service bay. Furthermore, the long-term customer who has entrusted multiple vehicles spanning decades to Gil's Northwood Collision implies a facility capable of handling diverse and complex repairs, including significant structural damage and cosmetic restoration. The mention of working on a variety of vehicles, from domestic to imports, suggests a versatile and well-equipped repair facility.
The services offered at Gil's Northwood Collision appear comprehensive, extending beyond just collision repair. Based on the customer testimonials, their services include, but are likely not limited to: battery replacement, jump-starts, undercarriage repair (including after significant damage like running over a street sign), deer damage repair (including fascia and bodywork), ball joint and tire replacement, fuel rail replacement, and overall auto restoration. The long-term customer's experience with a diverse range of vehicles and repair types indicates a high level of expertise and capability across various automotive issues, suggesting that they can handle both mechanical and bodywork repairs with equal proficiency. The emphasis on restoring cars to perfection further implies a meticulous approach to all their repair services.
Several key features distinguish Gil's Northwood Collision as a preferred choice for local vehicle owners. The consistently praised friendly and helpful demeanor of Kevin, Carol, and the entire team creates a welcoming and reassuring experience for customers. The remarkably fast and efficient service, as highlighted by the two-hour battery replacement, minimizes vehicle downtime. The honesty and transparency in their pricing, exemplified by Kevin calling to discuss battery costs before service, build trust and ensure no surprises. Their willingness to go "above and beyond" for customers demonstrates a strong commitment to customer satisfaction. Furthermore, their proven ability to handle a wide range of repairs, from minor maintenance to major collision and restoration work on various vehicle makes and models over decades, showcases their extensive experience and expertise.
One customer recounted a particularly positive experience where their battery died in frigid temperatures. Kevin not only graciously provided a jump-start to get the car to the shop but also ensured a quick two-hour battery replacement. The customer specifically appreciated Kevin's proactive communication regarding battery pricing, emphasizing the honesty and transparency of the service. This reviewer felt fortunate to have Gil's Northwood Collision nearby.
Another long-term customer enthusiastically recommended Gil's Northwood Collision as "the best of the best for any type of needed repairs." Their experience spans decades and includes a diverse array of vehicles and significant repairs, such as a Neon's entire undercarriage being fixed after running over a street sign, a Caravan's deer damage with antlers stuck in the fascia being repaired, and collision damage to two Cadillacs. They also mentioned routine maintenance like ball joint and tire replacement, as well as more complex mechanical work like a fuel rail replacement. This customer attests to the shop's ability to "restore any car to perfection" and expressed their gratitude to Kevin.
For local users in Clawson, MI, and the surrounding areas, Gil's Northwood Collision offers a compelling combination of friendly, efficient, honest, and highly skilled auto body and repair services. Whether you require routine maintenance, have been in a collision, need significant structural repairs, or are looking to restore a vehicle, the testimonials from satisfied customers indicate that Kevin, Carol, and their team have the expertise and dedication to handle your needs with exceptional care and professionalism. Their long-standing reputation and the loyalty of their customers speak volumes about the quality of their work and their commitment to customer satisfaction.
Promotional information is not explicitly mentioned in the provided reviews. However, the consistently positive feedback regarding their honesty, transparency, and the high quality of their work serves as a powerful form of organic promotion. The willingness to go the extra mile for customers, as demonstrated by the jump-start and the proactive communication about pricing, suggests a customer-centric approach that builds lasting relationships. For local users, the assurance of honest service and high-quality repairs, backed by decades of positive experiences from other customers, is a significant incentive to choose Gil's Northwood Collision.
To experience the exceptional auto body and repair services offered by Gil's Northwood Collision, local users can contact them at their phone number: (248) 585-8111 or their mobile phone number: +1 248-585-8111. Located conveniently in Clawson, MI, they are ready to assist with a wide range of vehicle needs, from minor repairs to major collision work and restoration projects. Trust the overwhelmingly positive experiences of fellow car owners and consider Gil's Northwood Collision for reliable and high-quality auto service.
In conclusion, Gil's Northwood Collision stands out as a premier Auto Repair Station in Clawson, MI, renowned for its friendly and efficient team, commitment to honest and transparent service, and exceptional expertise in handling a wide spectrum of auto body and repair needs, including collision work and restoration. The long-standing positive reputation and the heartfelt testimonials from satisfied customers make Gil's Northwood Collision a highly recommended choice for local users seeking the best in auto care.
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Gil's Northwood Collision Customer Reviews
Kevin, Carol, and team went above and beyond to help me with my car. My battery died during frigid temperatures. Kevin graciously jumped my car so I could get it to the shop. They replaced the battery within two hours! So quick and efficient. Kevin also called to go over battery pricing - keeping it honest and transparent before service. I am lucky to have them nearby!
Jan 21, 2025 · Amanda Sherman
Recommended for the best of the best for any type of needed repairs. The work they have done on my vehicles spans decades. Neon, 2-Dakotas, Caravan, Ford Focus.2 Cadillacs. One repair, they fixed the entire undercarriage after the Neon ran over a street sign during a snow storm, Caravan hit a deer and the antlers were stuck in the fascia; Cadillac got hit by a deer. One Dakota just needed ball joint and tires. The other Dakota needed a fuel rail. They can restore any car to perfection. Thanks Kevin!
Feb 14, 2025 · James
Had to leave at least one start to post this...but, be assured, this business doesn't deserve even the one...best advice I can give is GO SOMEWHERE ELSE. The two nice things that can be said is that the paint finish work performed by this shop is fairly good, and they are close to my home. That said, every other aspect of my repair experience was "worst of worst" including: 1) Disgusting rudeness on the part of the owner, Kevin Pelkey, and Carol Pelkey, who handles the front desk. All the way NASTY. 2) Lie after lie after lie about why the vehicle had poor bumper and trunk fit (and plenty of boorish declarations that "I HAVE OVER 40 YEARS IN THIS BUSINESS!!!") the FIRST time I went to pick it up on August 4th of 2023. I refused to take the vehicle at that time because the Bumper Cover and Trunk Lid obviously did not fit correctly. I have date-stamped pictures to share. 3) On August 30th, owner called me and said "we figured out that the trunk lid which we purchased was defective", and promised that the vehicle would be ready on September 1. So...do the math here...it took him almost a month to determine that the parts were bad?? Really??? While I was paying full cost of rental car since August 23, the day the insurance company's $20/day rental coverage assistance ended? 4) I picked up the car on September 1st. The trunk lid doesn't close properly, the collision warning and blind spot systems don't work at all, and the bumper cover is improperly fit, with ACTUAL WAVES in it. At this point, I'm cutting my losses, taking it to a Ford dealer, and putting this nightmare behind me. Honestly, I'll need a barf bag if I'm ever within 50 feet of Kevin and Carol Pelkey, the owners of this shop, ever again. I've been around awhile, and I know that anyone can make a mistake; I'm quick to forgive. But what's really at the heart of this is the absolutely rude, confrontational, and foul treatment that I received from Kevin and Carol Pelkey, the owners of Gil's Northwood Collision. I know they have a lot of local friends and family who patronize their shop, and maybe they treat them decently...can't be sure about that; all I can tell you is that they treated me horribly AND did a piss-poor job at the repair they were PAID IN ADVANCE BY THE INSURANCE COMPANY TO DO; and I'm telling everyone I know so that they don't have to go through what I did. AVOID. AVOID. AVOID. AVOID...if you drive a car built after 2013...go to your car brand's dealership; they have the skill, parts, and technical support to work on a modern vehicle and perform repairs properly.
Sep 01, 2023 · Marisa Whitall
Quick to respond, thorough, and transparent. Carol and Kevin were very helpful and accommodating. Would recommend and will be using again!
Jan 09, 2025 · Megan badgero
I went here to get my A/C fixed the staff was very friendly and nice. They fixed my Jeep in the same day and were honest about everything that needed to be done. I could not be happier. Thank you so much for everything.
Jun 21, 2024 · Josie Drake
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