Coughlin Marysville GM Chevrolet Service

(21 reviews)

Auto Repair Stations Ohio Union County Marysville U.S. 36

Union County . Ohio

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+1 888-298-0167
www.coughlinmarysvillegm.com
15801 US-36, Marysville, OH 43040, USA

Operating Hours

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

Coughlin Marysville GM Chevrolet Service Introduce

For local users in Marysville, Ohio, Coughlin Marysville GM Chevrolet Service, located at 15801 US-36, is an auto repair station specializing in servicing GM and Chevrolet vehicles. While the parts department has received positive feedback, recent experiences in the service department indicate potential areas of concern for customers.

One customer reported a significant issue following an oil change. After having their oil changed on a Friday, all the oil had leaked onto their garage floor by Monday morning. Upon returning the vehicle, the customer stated that no apologies were offered, and the reason given was "two gaskets left on." The customer pointed out that they did not install any gasket. The repair to correct the issue caused by the service department took over an hour, resulting in the customer being late for work. The review also noted a perceived lack of care from staff, who seemed more occupied with personal activities.

Adding to this negative experience, the customer's husband had an oil change the following day (Saturday). Subsequently, when he had his tire checked at another Chevrolet dealership, it was discovered that the oil filter was either old or improperly installed, raising further concerns about the quality of service at the Marysville location.

The dissatisfied customer also reported issues with attempting to provide feedback through a survey link provided by the dealership, which allegedly appeared as expired or already completed immediately after clicking. Furthermore, an email sent directly to the dealership detailing these issues reportedly received no response. Despite this lack of response to service concerns, the customer noted receiving frequent contact from the sales department.

On a more positive note, another customer reported consistently good experiences with the parts department. However, based on the detailed negative account of service issues and lack of follow-up, local users considering Coughlin Marysville GM Chevrolet Service for their vehicle repairs may want to be aware of these recent experiences. No information regarding the service environment beyond the reported staff behavior or any specific promotional offers was available in the provided data.

Coughlin Marysville GM Chevrolet Service Photos

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Coughlin Marysville GM Chevrolet Service Location

Coughlin Marysville GM Chevrolet Service Customer Reviews

Oil changed on Friday. all of my oil on my garage floor Monday morning when I went to leave for work. Took it back in, NO apologies were given. Reason given-there were 2 gaskets left on. Well I didn’t put one there.. apparently your mechanic didn’t know what he/she was doing. Over an hour to correct the problem they caused, late for work, and zero care because sitting at your desk and vaping are more important than everything else. The following day (Saturday) my husband has oil changed, because I was clueless my oil was on the garage floor. Today he stopped at the Chevy dealership on Sawmill to have his tire checked. Of course they look over entire truck. Asked where he had an oil change because the filter is either old or not put on the truck properly 😡 we’re done with the Marysville location! They emailed me a survey, I tried to fill it out, it came back saying the link was expired or I had already taken the survey. BS I clicked on it immediately to complete it, no way it was expired. I then emailed them directly to let them know of the issues and never received a response. Yet they call, email, text 5-8 times a day from the sales department.

Aug 24, 2024 · Michelle Lynn

Always a good experience in the parts department. If that engine falls in my trunk, I wouldn't complain lol.

Apr 02, 2024 · Joe Carpenter

Went early in the morning, waiting while they did my oil change and tire rotation. Was in and out SUPER QUICK. Huge fan of that. Normally have to wait a long time at other places

Mar 17, 2024 · Joe Lowery

I have to say this is the worst service department I have ever dealt with. First off the prices are so off base compared to every other repair shop. The people working the front are rude and seem like they hate their job. Had my car on a two week parts order to fix and after calling in myself after two weeks I was told "we can't get the part and can't fix your car". Was told to look for another alternative or sell the car. Can't sell the car if I have a major issue that wil hurt the value. Even if I buy another Chrysler will drive out of town to have it fixed. This place is the worst.

Jun 01, 2023 · Craig Conley

Went in with my car having a steering issue and ABS light. They diagnosed (over $200) the car to needing both rear wheel bearings replaced throwing off the stabilitrak. I didn't like the quoted price so I decided to replace the wheel bearings myself. Turned out that only 1 side was bad, Not very happy to be quoted double the amount when only 1 wheel side was faulty or being charged for misdiagnosing.

May 09, 2023 · Adam Loney

These guys are great in the service center. They had to deal with warranty and another dealer but they got it done. Big shout out to Drew!!

Apr 30, 2025 · Timothy Weinert