Coughlin Kia Dublin Service

Has to be one of the most impaired service team in the state. My vehicle was towed here and they refuse to respond to any requests from the insurance company and when I call they can never find my vehicle. I am without a vehicle and have to make arrangements to go and point out where it is and send the correspondence to the insurance company each day. Recent experience: After it took a month for them to service my vehicle, my horn doesn’t work and my car makes all kind of noise.

Sep 25, 2024 · Jazmine Kirkland

When I took my Kia Optima into Crown Kia for an oil change, I was greeted immediately by Service manager Daniel Harris as I entered the service bay entrance. He took my information and took my car back quickly. He was very friendly and efficient as well. My service was completed promptly and my car was washed. When Daniel Harris came into the waiting room to get me he already had the paper work completed and I was ready to go. He told me that they had also rotated my tires which was due but I had forgotten to mention it. I received exemplary service from Daniel Harris and I’m very satisfied with my experience at Crown Kia

Oct 31, 2020 · Nicole Miller

I'm very particular about who I have work on my car and I always prefer coming to Crown. My last trip was a complete suspension change and I will admit, I was nervous about it. I spoke and worked with Daniel Harris, the service manager, and told him what I was looking to do. Not only was he able to ease my mind but kept me informed each step of the way. It helps to have car folks work with you on your passion and understand the level of care that is necessary. Victor was able to explain a few intricacies that I didn't know and I will gladly be back. They're quick, efficient, and most importantly, they get it right the first time.

Mar 29, 2021 · Kiavma Powe

I've been going to Crown Kia for years to service my cars, it's always a pleasure working with Alex Greenland. He's always very friendly and very thorough on explaining details, the frame that he gives to complete a service is pretty spot on. I always know that I'm getting quality service when I take my car in for a service. Thanks Alex for continiung to make sure I'm a satisified cutomer.

Aug 25, 2020 · Karen Johnson

We were car shopping for our son with another dealership, where we had agreed on a deal and were coming in to sign paperwork and bring it home when they sold the car out from underneath us. In a panic we met with Mark Andrijowych at Crown Kia, who was such a nice guy. He was extremely professional, courteous and very helpful! He got us the exact same car (but with upgraded floor mats) while honoring our original deal from the other dealership. He really saved the day, completely turning around the whole situation into a quick, easy, happy experience. He even spent extra time with my son to go over features in the car and told him to call him if he had any questions. We are so happy we went to Crown and worked with Mark.

Jul 03, 2020 · Lisa Bush

Be very careful about their service advisors, like Justine. It took them two hours for an oil change and to rotate the tires which is very unreasonable nor was any communication given about the delay. This job should take an hour, max. The lack of quality control and misrepresentation(see attached) is also very questionable. They stated that I had a two pully system and they were dry rotted. They also stated that I needed new brakes. None of this was true after I had two other garages look at my SUV. It's absolutely infuriating that a car dealership like this one can make such erroneous claims on someone's vehicle. Absolutely avoid this place at all costs.

May 07, 2025 · Mark

Absolutely horrendous experience with Coughlin Kia of Dublin. I’m beyond frustrated with the appalling service my wife and I received. First off, we had a recall on our Sorento’s airbag, and they *never* bothered to notify us about it. They tried to charge us for replacing it then when we pointed out it was recalled, they had my wife sign something acknowledging that we’d be charged $90 if it “wasn’t covered”. Completely unethical and shady behavior. Then, they charged us a ridiculous $120 for an oil change, which is laughable considering they didn’t even use full synthetic oil as promised. I decided to change the oil myself, only to discover they hadn’t even filled it properly – they left it at just 4 quarts, while our V6 Sorento requires at least 6. This is completely unacceptable and puts the vehicle at risk. I cannot stress enough how terrible and dishonest this dealership is. They clearly don’t care about their customers or providing even the most basic level of service. I wouldn’t trust them with a toy car, let alone a vehicle that my family relies on. Do yourself a favor and avoid Coughlin Kia of Dublin at all costs. You’ll save time, money, and a whole lot of frustration.

Mar 04, 2025 · Frank Kennedy