Costco Tire Center

I literally can’t say the words I want to say about how horrible the service is here. THEY got my tire size, THEY ordered tires for my car, THEY called me to tell me they’re in stock, and I took the day off work to have them mounted (I work 75mi away). I get here, they remove my wheels, strip the tires off, then tell me that THEY WILL NOT MOUNT THE TIRES THEY ORDERED FOR ME due to “liability reasons” because the rating is not what the factory recommends. These are 255/35/18 94Y Michelin Pilot Sport 4S tires going on a FOCUS ST that literally already has 255/35/18 94Y’s on it. I’ve run these tires on every vehicle of mine for years, and they come on MUCH heavier cars straight from the dealer. You walk in, you’ll wait 15 minutes to see a human. They see you, and don’t even acknowledge you with a simple “Hi,” then continue doing whatever they were doing as if you’re not even there. Hands down the worst customer service I’ve ever dealt with. Go to literally any other shop for a better experience.

Dec 11, 2024 · M M

Gabe and this location are horrible! Always buy Tires at Costco and wherever I go here to repair or replace they don’t have. Had appointment today, still waited 2 hours then got told they don’t want have my size tire?!!! Ridiculous. On Friday I gave Gabe my tire size, made appointment to replace flat tire, driving on donut and was told next day they don’t have.

Nov 23, 2024 · V Yeager

Best tire buying experience I’ve ever had, from beginning to end. Ordered the tires online, best price out there, compared to 5 other tire shops. Tires were delivered to this tire center at no cost. Scheduled an installation appointment online. Tires came earlier than expected, moved the appointment date to an earlier date. Dropped off my vehicle on a Sunday at 10:45AM, and by the time I was done with my Costco shopping it was all done, only took about 45 minutes! Amazing!! Shout out to Mike who assisted me that day and make the experience exceptional!! 5 stars!! I have a 2021 Tesla Model 3, total cost was about $900 including installation!!!

Mar 12, 2024 · Art Sarkisyan

My tires were still under warranty, which they did not honor. I had to pay $87. If you add the 2 hours I had to wait to the premium price you are paying, it is not worth it. I always have had good experiences with Costco and believed in it fully, but this is the second time that the tire center has let me down. The last time, they made me wait for more than 3 hours and they broke my sensors. Guess what? They are 50 bucks a pop, of which I had no idea. I can guarantee you I will not be coming back. If anything else arises from this service, I will cancel my Costco membership and credit card, guaranteed. I don't argue, I just take my business elsewhere. I already cancelled my Amazon prime and amazon credit card for horrible service and let me tell you, best decision in the world.

Feb 15, 2024 · Enrique

Got my flat tire replaced with Costco tire warranty. Best deal in town!

Oct 27, 2023 · Philipp Lim