Valvoline Instant Oil Change

My husband took my car to be serviced for an oil change today but after returning home, upon further inspection, my windshield wiper fluid & coolant was not topped off. My coolant was pretty low overall. The invoice shows that my coolant was checked & at “ok” levels. I called to make my concerns known & the first person I spoke to said that all my fluids should have been topped off, but the second person (within their actual customer service) told me that they marked it as “ok” & if they thought it was low they would have let the driver know but in the end we’re the ones responsible for the vehicle. I honestly couldn’t believe he said that to me, considering I worked for a short time at valvoline myself & we were trained to always make sure the fluids were topped off (as the first person told me). Oh, also can’t forget how they had to jumpstart my car after the service was completed (due to unrelated issues to valvoline) & they left my entire negative battery cap off & set it on another part of my car under the hood. Thankfully it was still there when my dad was checking under the hood. I just can’t believe the service was this terrible. Certainly not worth 100+ dollars. Overall terrible experience.

Nov 09, 2024 · Riley Thomas

Amazing Staff with great work ethics and dedication to make sure your car gets the best service possible. The knowledgeable staff also explains each item and makes sure you understand what is recommended by the Manufacturer and the prices upfront and no hidden costs. Absolutely top notch customer service and customer care. Thanks for reading. V.S

Nov 14, 2024 · Vince

These guys did a great job. They seemed to work cohesively as a team and mitigated errors by calling out each completed step in their checklist. This service far exceeded my expectations. They truly earned 5 stars.

Jan 24, 2025 · Shawn Ruppert

Took my car for a simple oil change my car had no problems whatsoever before. The employee cracked my oil filter housing still waiting for a reimbursement or small claims court n bad reviews.i got a response from their media to explain again through email to Jamie still waiting i even lost 4 days of work and i didn’t ask for that recompense yet. By law i have to wait 30 days before i go small claims

Jul 01, 2024 · SAL SOLTANI

I’m heading to Vegas tomorrow morning. I have a diesel and would be towing a trailer to a work function. My oil light came on so I swung in to get my oil changed Sunday afternoon before the trip. I asked them to also change my fuel filters (Big mistake) they struggled for what seemed like an hour to remove the upper one. Once it was changed out we primed and started the truck the technician (Austin) was standing near the engine bay while the engine was running. He told me that all was well and thanked me for using Valvoline. At the very first light I came to when I stepped on my brakes the pedal was hard and I had to use the emergency brake to stop the truck before I rear ended the car in front of me. Turns out that during the fuel filter change they broke a vacuum manifold nipple that was tied to my braking system. It is VERY OBVIOUS when the truck is running and the hood is open that there is a large vacuum leak. Not only did they not refund the almost $500 dollars that they charged they were indifferent on getting the damage repaired. I would recommend doing it yourself before taking your vehicle here even if you’ve never done it before. Wish I could give less than 1 star.

Oct 20, 2024 · Joe Cutter

I’ve never been here before today, and I can’t think of a time I’ve ever gone to a drive in oil change place… we usually go to the dealership or the hubby does this chore, so this was a new experience for me. It was a very pleasant experience actually. Between the professional and polite staff, and the system they have down for working through the vehicles needs quickly, I was very impressed. Mateo was especially helpful, but overall everyone I interacted with was great. As a woman by myself today going to a “mechanic”, I felt treated well and I’ll definitely go back.

Mar 17, 2025 · Ona Kolosky

First time coming here and last. I understand it’s fast drive through service but the woman that helped me was HORRIBLE! Attitude for no reason.. rude as hell.. was there tops 15 minutes.. and every time she approached me she was so angry for no reason! I am so dissatisfied and will never recommend. I understand it’s the convenience but at almost $170 for an oil change I rather take it elsewhere where they’ve treated me like at least kindly for literally $90 less..

Mar 28, 2025 · Samantha Alvarez

I had a great experience here at Valvoline! I needed an oil change last minute and I came and they were about ready to close and took me in and took great care of my car! Very professional and friendly

May 05, 2025 · Natalie LeBaron

I usually take my cars here for oil changes, but never again. Went this morning and all 3 bays were full, plus 1 car waiting on each bay. They had me pull into bay 3 and said they were finishing up the car they were working on and would be done in 5 minutes. 10 minutes goes by and they are still working on that car. The car in bay 1 finished and pulled out, and the car waiting pulled in. I'm still waiting in bay 3 for another 10 minutes and no movement. A new car pulls up to bay 1 and parks. The car that is in bay 1 is now done and they pull out, so the employee has the car in front of me at bay 3 pull over to bay 1 and they have me pull over to bay 2. The car that arrived after me goes over to bay 3 and within 5 minutes gets to pull into the bay. I call the employee over and ask why they got to go when I was here before them. He didnt have an answer (clueless kid) and said he would tell the manager. The manager comes out (looks like an 18 year old kid, who is the same one that told me the original wait would be 5 minutes) and also had no clue why they took that car before me that arrived AFTER me. He then proceeded to say it was because they are short staffed. What does short staffed have to do with taking cars out of order? I was then told to pull to bay 1 and it would be 5 minutes. 5 minutes goes by and still waiting so I just left. Get your crap together.

Mar 11, 2025 · Mike B