Costco Tire Center

Costco Tire Center is an auto parts store and service center located at 1255 E Ogden Ave, Naperville, IL 60563, USA. They can be contacted by phone at (331) 215-5612 or mobile phone at +1 331-215-5612. This establishment specializes in tire services, including installation and rotation.

Customer reviews indicate significant issues with service times and appointment management. Several customers have reported extremely long wait times, far exceeding the initially stated estimates. One customer reported a tire installation taking nearly three hours, despite being told it would take 45 minutes. Additionally, there were reports of improperly installed tires, requiring customers to return for corrections.

Another recurring issue is the inconsistency in appointment handling. Customers have experienced situations where walk-in customers were prioritized over those with scheduled appointments, leading to further delays. There are also reports that appointments do not guarantee prompt service due to being "backed up."

Customers have also expressed frustration with the lack of communication regarding delays, leading to additional inconveniences, such as groceries spoiling while waiting. The general sentiment is that the service level does not align with the typical positive experience associated with Costco.

For local users in Naperville seeking tire services, it is advisable to be aware of the potential for long wait times and inconsistent appointment handling at the Costco Tire Center. Customers should factor in extra time and be prepared for possible delays. It is also advised to double check the installation to ensure proper work was completed.