Conrad's Tire Express & Total Car Care

DO NOT GET TIRES FROM CONRAD'S THEIR INSTALLATION IS UNSAFE AND NEGLIGENT. I purchased 4 new tires from Conrad's and had one tire blow out on the highway 2 days after installation. The tire was torn to shreds. That tire was replaced under warranty and I paid a fee for installation. Three Days later that tire went flat with a leak. I brought it in and was told that a mistake was made with the first two installations which were not done according to their protocol as one of the technicians noticed when they were inspecting my car. I was assured that the issue was resolved and a third new tire was replaced. Now, just over a week later I have TWO additional leaking tires. The technicians have apologetic and reasonable, which is why I did not leave a negative review sooner. But their customer service does not make up for the serious concerns I have for my safety and others should be aware. I understand that cold temperatures can cause thermodynamic changes that effect tire pressure, however, the degree deflation I am experiencing in multiple newly installed tires when I have never previously had issues with tire pressure in my car is alarming. I will be filing a complaint with the Ohio board of motor vehicle repair.

Jan 25, 2025 · E S

Was told they could do my basic 1 tire swap before my next obligation (2.5 hours away) and still had to cancel. After 1.5 hrs I asked to see where we were at and was told it may of not been pulled in yet or could be on a test drive as of any customer wanted to ever hear either of those things. Transparency seems to be a bigger issue here as I read other reviews. Work was done eventually and price was fair but would have rather rescheduled instead of lied to. At no point was the timeframe addressed or fairly brought to my attention. Was told every 15 minutes after I canceled that it would be ready any minute. This happened for an hour.

Feb 06, 2025 · Dustin McWilliams

Didn’t honor my appointment or the times. The tried to sell me a lot more items. This place is not looking out for you. And the checkout person is very rough. Should not be in customer service. The manager will slowly talk and scare you about your maintenance schedule. I’ll never go back. I’m pretty sure they treat all females this way. But probably males too.

Oct 09, 2024 · Rakhi Shah

This is the worst place to go if you are a lady for anything for your car went to get 2 tires an didn't have them had to order made a new appointment which they never looked at my car. When I went back for my second appointment then they noticed I need a lug an a nut for one of my tires. Which being a senior older woman which I had enough for my tires but not the lug or nut. So I had to get one tire which I need ed lug an nut. Now tell me why in hell did it cost me 144.00 for labor an the part was 1.82 for but an lug 1.82 such a scammer place I will never ever be back I will make sure I tell everyone I know that this place is no good the front desk person needs to learn how to speak to senior s maybe take a class of how to talk to people not laugh in there face very wrong way to loose business 😨

Dec 03, 2024 · Shelley Burnett

I go to Conrad to put air in my tires. I love that it is free. The one time the nozzle deflated my tire more. A service member came out to help and made sure that it worked

Jan 06, 2025 · Venica TravelGirl216 (Ventures Away Travel)

I had an unexpected flat tire due to navigating the horrible road conditions in Cleveland in the dark early morning hours. A deep pothole on a one lane road under a bridge took my tire out instantly. Had my car towed to this location and was met at 7am by a clean, well maintained lobby and Bruce, a friendly, helpful face behind the counter. This place was already bustling for the day, but he took time out to set expectations for wait time and possible repairs needed. Ed (the technician that fixed my car) was also a helpful, friendly knowledgeable employee who kept me informed every step of the process and replaced my tire in record time! 1000/10 recommend this location and staff. They made a stressful emergency more manageable by treating me like a human and not just a number.

Mar 04, 2025 · Amanda DiMartino

Dakota was my hero!!! I hit a curb downtown that knocked my front bumper loose, and he went well above and beyond to help me get it fixed a half hour before closing. So impressed with his customer service and grateful! 1000% would recommend this location.

Apr 24, 2025 · Tracy Lewis (DiMarino)