Conicelli Honda Service Center

My husband and I had an amazing experience at Conicelli Honda thanks to Bill Frederick. He truly took care of us from start to finish. I had a couple of issues going in, and instead of making things complicated (like most places do), he made everything simple and stress-free. He handled it all, kept us in the loop, and made sure we left happy. At the end of the day, cars are cars — but what really makes the difference is the people. Bill went above and beyond, and that’s what sets this dealership apart. Thank you so much for everything, Bill — you made a stressful situation feel easy, and we really appreciate it!

May 14, 2025 · Nadine DeAngelis

My husband and I had an amazing experience at Conicelli Honda thanks to Bill Frederick. He truly took care of us from start to finish. I had a couple of issues going in, and instead of making things complicated (like most places do), he made everything simple and stress-free. He handled it all, kept us in the loop, and made sure we left happy. At the end of the day, cars are cars — but what really makes the difference is the people. Bill went above and beyond, and that’s what sets this dealership apart. Thank you so much for everything, Bill — you made a stressful situation feel easy, and we really appreciate it!

May 14, 2025 · Nadine DeAngelis

I dropped my 2024 CR-V hybrid at service center at 7:30 AM, 4/21/2025 for 2 recall service done(I took a day off for this). During a call to make an appointment and at check in desk they told me that 'This will be done by today'. I asked adviser to estimate time to pick up and if possible I'd like to pick up my car before 3:00 PM lateset( It took me about 30 min drive distance) because I have to care my 101 years old Mom from 4:00 PM at her apartment. I didn't get the call until 5:14 PM and worried my next day's work without car, So asked to my wife(She off Monday) to go there whether it is ready or not I need to take my car back for tomorrow's ride. I got there at 5:45(Business hour 7:30 AM-6:00 PM weekday on their website) and saw my car parked outside of parking lot). My car was already been done but don't know when. One of adviser said Tim J, Rafferty,Jr(my adviser) has gone for the day. How this happened? I bought my 24 CR-V about a year ago at this place! and I did not received a any call for that happenings explanation or appology until I writting this. He probably heard something from his at least couple of his coworker because I was so mad and complaint to those people who were there at that evening. It ruind my good image of this place and don't want go there any more.

Apr 22, 2025 · David Choi

I dropped my 2024 CR-V hybrid at service center at 7:30 AM, 4/21/2025 for 2 recall service done(I took a day off for this). During a call to make an appointment and at check in desk they told me that 'This will be done by today'. I asked adviser to estimate time to pick up and if possible I'd like to pick up my car before 3:00 PM lateset( It took me about 30 min drive distance) because I have to care my 101 years old Mom from 4:00 PM at her apartment. I didn't get the call until 5:14 PM and worried my next day's work without car, So asked to my wife(She off Monday) to go there whether it is ready or not I need to take my car back for tomorrow's ride. I got there at 5:45(Business hour 7:30 AM-6:00 PM weekday on their website) and saw my car parked outside of parking lot). My car was already been done but don't know when. One of adviser said Tim J, Rafferty,Jr(my adviser) has gone for the day. How this happened? I bought my 24 CR-V about a year ago at this place! and I did not received a any call for that happenings explanation or appology until I writting this. He probably heard something from his at least couple of his coworker because I was so mad and complaint to those people who were there at that evening. It ruind my good image of this place and don't want go there any more.

Apr 22, 2025 · David Choi

First time here for oil change, I was there to pick up parts I ordered online and I needed oil change so made an appointment there. After I picked up the parts the guys said it was ready and I was confused why it was so quick, he told me they can’t do the oil change because the car had an aftermarket oil pan and they don’t have the man power to do it, but their advisor desk was full of staff. few things came to my mind right away, 1. The lack of experience on the technician, 2. They are just too lazy, 3, they don’t have the tools. Either way this is a show of extremely poor customer service, had they had some kind of notification when I made the appointment about aftermarket part, I would not had made it. The guy told me I was 1 in 1000 that have aftermarket part which is non sense, even Honda use aftermarket part themselves. Poor customer service and bad first time service experience at this location. The only upside is the parts department have good price. Luckily I didn’t waste my 40min drive and gas for oil change because I had to pick up the parts. Management need to train people better and have equipment to get job done, this is a poor reflection on everyone at that service location, I would never go back there for service. Oh and I am at a different dealership which took my car and did oil change without any questions, this shows the different level of customer service at different locations.

Feb 15, 2025 · San Chan

First time here for oil change, I was there to pick up parts I ordered online and I needed oil change so made an appointment there. After I picked up the parts the guys said it was ready and I was confused why it was so quick, he told me they can’t do the oil change because the car had an aftermarket oil pan and they don’t have the man power to do it, but their advisor desk was full of staff. few things came to my mind right away, 1. The lack of experience on the technician, 2. They are just too lazy, 3, they don’t have the tools. Either way this is a show of extremely poor customer service, had they had some kind of notification when I made the appointment about aftermarket part, I would not had made it. The guy told me I was 1 in 1000 that have aftermarket part which is non sense, even Honda use aftermarket part themselves. Poor customer service and bad first time service experience at this location. The only upside is the parts department have good price. Luckily I didn’t waste my 40min drive and gas for oil change because I had to pick up the parts. Management need to train people better and have equipment to get job done, this is a poor reflection on everyone at that service location, I would never go back there for service. Oh and I am at a different dealership which took my car and did oil change without any questions, this shows the different level of customer service at different locations.

Feb 15, 2025 · San Chan

I made an appointment for my husband's car due to a recall, back on 12/27. The earliest appointment they had to replace the part was today, 1/24. The recall involved the gas tank, so we were instructed that the car shouldn't have more than 1/4 tank gas when we drop it off - not a big deal, but it does take a little preparation. Not to mention, my husband goes into an office to work, so we had to coordinate our schedules a bit so that he could take my car into work, & I could stay home. Around 4 pm this afternoon, he called for an update since he hadn't heard if they were done working on it. The guy who answered the phone had an attitude, for starters, and informed us that they didn't get a chance to work on it today. He said the appointment was originally scheduled for Monday 1/27, to which my husband replied 'If that were the case, why wouldn't you tell me this morning that I'm dropping it off 3 days early?'. I can also attest to the fact the appointment was never Monday, as I teach a workout class every Monday morning, and would need my car. Incredibly disappointing - I understand the service center probably doesn't prioritize recalls since we aren't paying them, but give me a break. Ironically enough, we were contemplating getting a bigger Honda in a few months. Safe to say we'll be getting the recall replacement done at a different dealership, & taking any future Honda business elsewhere too.

Jan 24, 2025 · Grace Crawford

I made an appointment for my husband's car due to a recall, back on 12/27. The earliest appointment they had to replace the part was today, 1/24. The recall involved the gas tank, so we were instructed that the car shouldn't have more than 1/4 tank gas when we drop it off - not a big deal, but it does take a little preparation. Not to mention, my husband goes into an office to work, so we had to coordinate our schedules a bit so that he could take my car into work, & I could stay home. Around 4 pm this afternoon, he called for an update since he hadn't heard if they were done working on it. The guy who answered the phone had an attitude, for starters, and informed us that they didn't get a chance to work on it today. He said the appointment was originally scheduled for Monday 1/27, to which my husband replied 'If that were the case, why wouldn't you tell me this morning that I'm dropping it off 3 days early?'. I can also attest to the fact the appointment was never Monday, as I teach a workout class every Monday morning, and would need my car. Incredibly disappointing - I understand the service center probably doesn't prioritize recalls since we aren't paying them, but give me a break. Ironically enough, we were contemplating getting a bigger Honda in a few months. Safe to say we'll be getting the recall replacement done at a different dealership, & taking any future Honda business elsewhere too.

Jan 24, 2025 · Grace Crawford

Ralston rules! We needed a rental car, Hyundai had none so we walked over to Nissan. He was able to make things happen and get us a car. We can’t thank him enough!!

May 10, 2025 · C G

Ralston rules! We needed a rental car, Hyundai had none so we walked over to Nissan. He was able to make things happen and get us a car. We can’t thank him enough!!

May 10, 2025 · C G