Car Stereo One

Had an appointment for window tint scheduled. After waiting for over 3 hours, work was not started. Refused to issue refund, wanted to reschedule so I guess I can wait 3 hours for nothing next time? Why even schedule appointments if you aren't planning to complete the work in a timely manner. DO NOT COME HERE UNLESS YOU ARE OKAY WITH LEAVING FOR CAR THERE ALL DAY. His words not mine. Guess I'll just have to dispute the charge on my card. Sucks this place used to be great... *edit* I was never informed of the policy to leave the vehicle and pick it up at some unknown time later. Also, was never informed at drop off the service would not be done in timely manner, when in fact we were informed at drop off my vehicle was next and they were just finishing the car in front of mine. Had I known this policy up front I would have planned accordingly or considered other shops. I'm not implying you should rush the service, 3.5 hours is ample time to complete a window tint service, this isn't my first time getting windows tinted.

Mar 14, 2025 · richard lentz

I'll try to make a long story short. I came in to get a quote for a speaker front driver side speaker replacement in my truck which had the BOSE speaker system in it. Ended up getting talked into 4 new Focal speakers, against better judgement. I always do my due diligence, so this is partially on me. I was told if I dropped off the truck at open (9am), it should be done around mid afternoon. Fast forward, it's the day of the appointment, I arrive about 30 minutes after open (9:30am), drop the truck off and leave. I get a phone call & voicemail from them at about 3:30pm, they say that my tire pressure light is lit up on the dash and my running boards aren't working. I call them back and told them I'm aware of both, they tell me it's standard procedure when they pull a vehicle in to do an inspection. Odd from an audio/stereo shop, and it was never disclosed they do this any time prior. I didn't take my truck there for an inspection, I took it there for speakers to be installed. Before I hang up I ask if they have a timeframe of when the truck might be done, Aaron says in short "Nope, don't know. We'll give you a call". Abrupt and rude, but onward we go. It's 6:40pm and still nothing from them, I call them and tell them to leave the keys in the truck once they're done. Also worth noting, I called around 4pm and mentioned this had to be done that day, as I needed the truck that weekend for work. They said yeah, no problem. Fast forward, I get phone calls around 8pm from them, couldn't get to the phone so I expect a voicemail saying the truck is done. Nope, nor any actual verbiage saying the truck is finished. Finally, Parker texts and asks if I want the truck unlocked or locked. So here I am at 8:30pm driving to pickup my assumed finished truck, hours past the timeframe that was initially given. Sounds like it was put off until the very end of the day. I pick up the truck and right away I notice the speakers are quieter. I come to find out the next day that these speakers are 4ohm and the BOSE system was 2ohm. Also, that the BOSE amp does NOT pair well w/ aftermarket speakers without additional components (aftermarket amp). Circling back, this is partially on me for not researching enough. It's Monday of the following week, I call and verbally indicate to Aaron my concerns and how I am not happy with the new speakers. He tells me to come in the next day and talk to Parker the owner. I come in the next day hoping to find a solution that works for the both of us, instead I'm met with an arrogant owner who does not care what customers have to say or the feedback given. It was like our conversation was going in circles with nothing getting through. I voiced that my issue was how I was really disappointed that I was not told beforehand that changing these speakers out, while maintaining the factory BOSE amp, would cause a drop in overall power and the sound level would go down. He said that it's always their recommendation that an aftermarket amp be installed and paired with speakers, but again this was NEVER mentioned at all up until this point, when the speakers had already been paid for and installed. He just kept saying how he's replaced tons of BOSE systems with few complaints, while not actually listening to what I was trying to voice to him. I WASN'T HAPPY with how the new speakers sounded. The conversation was like pulling teeth, hoping that he would suggest an option (not involving me paying another chunk of cash) to make it right. Hoping that he would own up to the fact that not all details were communicated prior to me paying over $1000 for these speakers. Instead, I got a quote for an amp at $600 out the door, after taking off $140 on the price. The experience was terrible, everything from communication, to customer service as a business was a 0 star experience. I would recommend NEVER taking your business here, at the end of the day, all they care about is making a profit off you and don't give a rats ass on how satisfied you are as a customer or your concerns once they collect.

Apr 08, 2025 · Clayton Degier

Got my car starter installed here. After a few years, it stopped working. I took it in thinking I needed a new one, and they fixed it for free. I would never go anywhere else. They have installed my car starter on every car I own going back to 2001. This is my fourth car they have worked on. They are honest and fair. What else do you want?

Mar 19, 2025 · B Besttimes

Had my vehicle’s front two windows tinted to match the rest of the windows. Went with their top tier product and so happy I did! The team there took great care of me and the truck. Thanks Parker and team!

Jan 24, 2025 · Issac St. Marie

Car Stereo One is definitely the go to place for professional car enhancements. They have a team that provides expert advice to make your car look both cool and safe. Recently, I got a Rydeen dashcam installed and I'm thrilled with it. Although the installation took a full day, they ensured everything was perfect rather than just rushing it. A week ago, I purchased underfloor lights, wheel lights, rock lights, and a blind spot monitor for my car. They also tinted my windows, which has been excellent for privacy and reducing glare. I'm really excited about these additions and will certainly return for more custom upgrades. Car Stereo One's services are worth the price considering their attention to detail and quality of work. I'm looking forward to driving my uniquely upgraded car!

Jan 29, 2025 · jerrison Chen