Caliber Collision

(253 reviews)

Auto Repair StationsOhioWayne CountyWoosterAkron Road

Wayne County . Ohio

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Operating Hours

Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed

Caliber Collision Introduce

Caliber Collision, located at 1501 Akron Rd in Wooster, OH 44691, serves the local community as a dedicated auto repair station specializing in collision repair services. With contact numbers (330) 202-7491 and +1 330-202-7491, Caliber Collision aims to be a reliable and efficient resource for individuals needing vehicle repairs following accidents or other incidents causing body damage.

As a prominent platform categorized under Auto Repair Stations, Caliber Collision focuses primarily on restoring vehicles to their pre-accident condition. Their services typically encompass a wide range of collision repair work, including dent removal, bumper repair and replacement, frame straightening, paint matching and refinishing, and glass replacement. They are equipped to handle repairs for various makes and models of cars, trucks, and SUVs.

While specific details about the environment of the Wooster Caliber Collision facility are not explicitly provided, one can generally expect a professional and well-organized auto body shop setting. This would likely include dedicated areas for damage assessment, bodywork, painting, and vehicle detailing. A clean and efficient environment is crucial for delivering high-quality repair work and ensuring a positive customer experience.

The services offered by Caliber Collision in Wooster, based on the provided customer reviews, are noteworthy for their efficiency, communication, and customer-centric approach. One customer whose car was damaged in a hit-and-run incident praised Caliber Collision and their insurance company for their seamless collaboration in getting the vehicle repaired. They specifically highlighted the friendliness of the staff and the "superb" communication, noting that they received updates twice a week on the progress of their vehicle. Impressively, despite an initial estimate for a part delay, Caliber Collision completed the repairs ahead of schedule, ensuring the customer had their transportation back sooner than expected. This review underscores their commitment to timely service and effective communication.

Another customer shared a similarly positive experience after their sedan was hit by a pickup truck. Navigating the repair process while being far from family and friends, this customer found the team at Caliber Collision, particularly an individual named Aurora, to be "amazing." They emphasized the friendliness of the staff and the consistent updates provided throughout the repair process. The customer was highly satisfied with the quality of the repair, stating that their car looked as if "nothing ever happened," and expressed gratitude for the quick return of their vehicle. This review further reinforces the themes of excellent customer service, clear communication, and high-quality repair work at this Caliber Collision location.

A significant feature of Caliber Collision, evident from these reviews, is their dedication to customer satisfaction. This is reflected in their proactive communication, efficient repair times, and the friendly and supportive attitude of their staff. The fact that one customer mentioned their vehicle being detailed after the repair indicates an attention to detail and a commitment to going the extra mile for their customers. Their ability to work effectively with insurance companies also streamlines the repair process for their clients, reducing stress and inconvenience.

Currently, no specific promotional information is available for the Caliber Collision in Wooster based on the provided text. Auto body shops sometimes offer promotions such as discounts on specific repair services, seasonal specials (e.g., for winter or summer vehicle maintenance), or partnerships with local businesses or insurance providers that might offer benefits to their customers. To learn about any current promotions or special offers at the Wooster location, interested local users are encouraged to contact Caliber Collision directly or visit their facility.

In conclusion, Caliber Collision at 1501 Akron Rd in Wooster, OH, stands out as a reliable auto repair station specializing in collision repairs. The positive customer reviews emphasize their friendly and communicative staff, efficient repair services, and commitment to customer satisfaction. Their ability to handle repairs effectively and work well with insurance companies makes them a valuable resource for the local community in the aftermath of vehicle accidents. While no specific promotions are mentioned, their focus on quality service and customer care appears to be a key feature. Local users in need of collision repair services in Wooster and the surrounding areas may find Caliber Collision to be a trustworthy and effective solution for restoring their vehicles.

Caliber Collision Location

Caliber Collision Customer Reviews

My car was in a hit and run. Somebody backed into it. Started hearing rattling noises and saw the damage to the bumper. Caliber collision and my insurance company were great to work with to get this in and fixed. They were super friendly and the communication was superb. They called me 2x the week to let me know what was going on with the car. On Monday, they said the specific part was delayed and wouldn’t be in until Thursday (today). I told them I needed to have my vehicle done as I had no other transportation. I got a call this morning saying my car was complete and fixed and ready to be picked up. I was not expecting my vehicle to be done until tomorrow or early next week. They got it in and finished super fast. I personally did not have any issues with Caliber at all! They even detailed my vehicle! Thanks again guys! You did a wonderful job!

Jul 18, 2024 · Megan Warne

the passenger side of my sedan was hit by a pick up truck. my family and closest friends are all hours away and i was having to navigate this situation mostly on my own without their in person support. aurora and all the staff at caliber were amazing during this crazy process. they were so friendly and kept me updated throughout the entire process. my car looks like nothing ever happened and i'm so glad to be back in my own vehicle so quicky!

Sep 11, 2024 · paige greenlee

Following my driver side doors, rear quarter and rear wheel being damaged in an accident, the insurance company for the driver at fault took responsibility for my repairs and had me take my 2023 KIA Soul to Caliber Collision in Wooster, OH for repairs. I'm amazed at how much knowledge and skill it takes for a collision center to repair modern vehicles. In addition to metal repair and paintwork, they have to deal with the calibration of numerous safety sensors and/or cameras. There were some initial issues with the paintwork on my repair but, most importantly, the General Manager (Jeff Fouts) is a good man and he was a pleasure to work with in resolving them. He made it clear the company's goal is customer satisfaction. I'm very happy with the quality of the work performed and the overall experience. Thus, easy to recommend.

Feb 26, 2025 · William Nelson

I am writing this review on behalf of my mom, whose insurance recommended she go here after hitting a buck: Nightmare experience. If I could give zero stars, I would. The shop initially estimated the repair would take a week to a week and a half, but I ended up waiting just a few days shy of a month. Communication was abysmal—I had to call them for updates because they never followed through. They promised a call on Friday and made a note, but I never heard back. When I followed up on Monday, the excuse was, “I forgot to call you.” They claimed the delay was due to being overwhelmed with other vehicles, yet mine should have been prioritized, especially since it was there first. When I finally got my car back over three weeks later, the armrest wasn’t fitted properly, and air and rain seeped through the top of the window despite it being rolled all the way up. This required another trip back, wasting my time and gas. When I’m paying a $500 deductible, I expect the work to be done right the first time, with clear communication and a reasonable turnaround time. This shop failed on all fronts. I wouldn’t recommend them to anyone and will definitely not return.

Nov 21, 2024 · Amber Felton

They were great, no problems. Car looks good, too. I would use them again if I need any more bodywork done.

Mar 29, 2025 · Mr Collier