Brown Body & Paint Centre

Just recently had body work done at Brown Body and Paint and will not be coming back to this facility. There was absolutely no communication about my car, only knew they were working on it because State Farm was sending me text messages. After calling to see if my car was done, the lady on the phone said it was. I arrived to retrieve my car and they informed me that they were waiting on a battery, which I was not noticed because they said it was dead. Had to pay out of pocket for the battery because it was going to take insurance to long and I need my car. When I did get my car back they couldn't even put window wiper fluid in the container they replaced. The only saving grace was Chuck the shuttle driver, he was very friendly and professional.

Jan 26, 2025 · Adriana Kuch

I went here for an accident that involved my back bumper and tailgate on my odyssey to be replaced. I assumed being at a dealership it would be good but after it was all "done" I came to pick it up. The van was still reading that I was right on an object and was told "maybe a bad sensor in the brand new bumper" ok I will let it go they said should be done tomorrow. 2 days later this simple fix turns into alot more. That's me not being happy for wasting my time going to get my van and it not being done. You're telling me the guy who checked it off last as I can't believe that someone would have looked the van over and said hey this shows the van is on an object and the parking sensors are going crazy, would have signed off on this and said yup car is in perfect order. That was problem one. They reassured me this kinda stuff won't happen again if we need to bring it back for anything else. Well now we are 2 months past the tornado that hit point place and I take my van to get an estimate. They said $1600 for repairs, my mind is blown as if you seen the damage on the van you wouldn't expect $1600 to fix it properly. So I said how long should you have the van I got some have been as fast as a week and some a couple I said ok as I don't have a rental and it's my wife's van we can manage for a couple weeks. After a couple weeks I called and said what's up with my van and I was told "it is just getting out of paint and needs to be assembled is all" ok so maybe a day to assemble the vehicle back together. Obviously someone wasn't telling the truth as I had to call and get management involved and 2 and a half weeks later I got a call saying my van was done. Great I thought until I got their and looked at it and since then the $1600 quote turned into I believe almost $7k dollars my report stated they replaced my hood and my back hatch again and my fuel door but I noticed the circle mark that the original guy circled for having a dent. But I'm sure that's not a new door. Among the fuel door I noticed tabs not on and my rubber around my windshield was just flapping in the wind. The paint job was worse than a do it yourself paintjob. Had dirt under the clear coat has blemish spots still on the van had a clear lack of attention to detail when they left tape on the van and had a ridge where they used it to paint and never took off so now I have a bump there. My tracks on the roof rack were not put in place properly, my back handle on the tailgate that was replaced is now cracked. The back tailgate fills with water now after a car wash and leaks out the broken handle (on the inside of the van). My entertainment system is missing a bolt that I can see and the casing around it fell down along with my driver's side sun visor came down and won't go back up. The manager asked for a list and I gave it to him the next business day which was over the weekend so I really looked the van over and found all this stuff. So after a week of not hearing from them I called and was told the parts manager is on vacation for a week. Uh ok so another week goes by since the parts manager I guess is the only one allowed to buy parts, and still no call from them so I call and they said he just got back going to talk to him will call back. Another week goes by and nothing so I call again and left a voice mail and no call back so I emailed and asked is there anything I can do to get my van fixed he said it would be 2 to 3 more weeks and that someone would call me, as if I am to believe that again. But in the meantime the manager after me complaining that my interior is falling down asked if he could do anything to make it right I responded with an email and said yes I will bring it in to fix on the spot but I am not leaving it and shouldn't take more than 10 min to fix correct? Going on a week and a half and no response for me to get my van in to make at least the inside good to go. So yeah I'm not happy and I WILL never go back to this body shop after it finally gets fixed. I'm half tempted to call my insurance and see if I can't go somewhere else to fix it

Oct 11, 2023 · Nick Wojtowicz

UPDATE: The fan assembly they had supposedly "fixed" ended up dying completely, causing the engine and radiator to overheat and require $1600+ in repairs out of pocket. Unless you want to spend even more money fixing what the people at Brown Body & Paint Centre "fix", avoid this place at all costs. Had a broken fan assembly replaced, now it will not shut off if it's running and the car is shut off. It will keep going until the battery is drained. After scheduling an appointment and explaining this to the nonchalant and uncaring employee at the property, he opened the hood in the parking lot and looked around at the engine for a good minute before closing the hood and taking me back inside. I was told to sit in the waiting room while they pulled paperwork. After hearing the employees in the back try to convince themselves that it was not their work and instead a battery issue, even after having another shop check and say the battery and coolant were in perfect and working condition, the same employee who briefly looked at my car in the parking lot said, exactly, "It's spinning, so we can't warranty it." Basically saying "It works. It may not work the way you want it to, but that's not our problem, it works." Absolutely useless and unprofessional place to have any car repair or work done. Their warranties mean nothing and their employees have no idea what they are doing and their work shows it.

Jul 10, 2024 · Casey

Our family has been loyal Brown Honda clients for decades. We’ve purchased cars, leased cars and had all maintenance work done at this location. Unfortunately, we have lost all trust and will never again return after several very negative experiences this year. As many of the comments here mention, they also held my car “hostage” while they shamelessly fought with an insurance company over payment. Brown Honda ordered the wrong parts without approval from anyone which caused the mess resulting in major delays. Furthermore, they majorly messed up billing and two months later I am still being inconvenienced by them as they haven’t resolved their issue. Mistakes understandably happen but the manner in which their team unprofessionally handled the situation was completely appalling and the reason for us ending our relationship there. We will never return.

May 10, 2024 · Taylor Leonard Pasham

Go anywhere else! * Sub-standard workmanship (received my car back with a visibly misaligned hood) * Zero communication during repair unless I reached out first * Took a long time (35 days) * Expensive They definitely earned 1 star, but got one back because Karol in the front office was pleasant. However she is the only nice person I met there, every other person not only has terrible customer service skills but is strictly focused on how to extract the most money from a customer as possible.

Apr 29, 2024 · Logan Hunter