Batteries Plus

Welcome to Batteries Plus, located at 1762 Knox Ave Suite 2, North Augusta, SC 29841, USA. While categorized under Auto Repair Stations on this platform due to the provision of goods (batteries, accessories) and services (device repair), Batteries Plus offers a diverse range of products and services extending beyond just automotive needs. Serving the local community of North Augusta and surrounding areas, Batteries Plus appears to be a convenient source for various battery types, device repair services, and related accessories. This detailed introduction aims to provide local users with a comprehensive understanding of what Batteries Plus offers, based on the available customer reviews.

Based on the customer reviews, the environment of Batteries Plus in North Augusta seems to be conveniently located and equipped to handle both retail sales and device repairs. One review mentions the "location convenient" for a phone screen replacement. The fact that a screen replacement was completed in 30 minutes suggests an efficient and potentially well-organized service area within the store. However, there is no detailed description of the overall store ambiance or layout available in the provided reviews.

Based on the company name and the customer reviews, the primary services and goods offered by Batteries Plus likely include:

• Battery Sales: This is the core of their business, offering a wide variety of batteries for various applications, including automotive (car, truck, motorcycle), marine, power sports, laptops, cell phones, watches, hearing aids, and more.
• Cell Phone Repair: One review specifically mentions iPhone screen replacement services being offered at this location. This suggests they provide repair services for mobile phones, potentially including screen replacements, battery replacements, and other common issues.
• Tablet Repair: Given their expertise in device repair, it is also likely that they offer repair services for tablets.
• Screen Protectors: One customer inquired about and ultimately obtained a "liquid glass screen protector," indicating that they sell accessories to protect device screens.
• Device Accessories: In addition to screen protectors, they likely offer other accessories for phones and tablets, such as chargers and cases.
• Potential Services: Depending on the specific location and staffing, they might also offer services such as battery installation for certain devices or battery testing.

The features of Batteries Plus, as reflected in the customer experiences, present a mixed view of their service quality:

• Convenient Location: One customer specifically noted the convenience of the store's location.
• Potentially Quick Repair Service: The 30-minute iPhone screen replacement suggests a potentially fast turnaround time for certain repairs.
• Knowledgeable Staff (in one instance): One customer praised the "gentleman who answered the phone" for his knowledge about a specific product (liquid glass screen protector) and his proactive effort to locate it at another store for the customer. This highlights a positive instance of customer service.
• Willingness to Go the Extra Mile (in one instance): The staff member's action of calling other locations to find the desired product demonstrates a willingness to go above and beyond basic service.
• Potential Issues with Repair Quality: A significant negative experience was reported regarding an iPhone screen replacement that resulted in the loss of Face ID/biometrics functionality due to a damaged proximity sensor and a screen not meeting Apple's specifications. This raises concerns about the quality and expertise of their device repair services.
• Liability Disclaimer: The intake form signed before the repair, which spared the store from liability for the functional issues post-repair, is a notable feature. While it protects the store legally, it resulted in a financial loss for the customer.
• Lack of Remedial Action (in one instance): The customer who experienced the faulty screen replacement expressed disappointment that a credit or refund was not offered, which they felt would have been "great optics" for Batteries Plus.

Currently, there is no specific promotional information available for the Batteries Plus in North Augusta based on the provided reviews. However, Batteries Plus as a national chain often offers various promotions, which may or may not be consistent across all locations. Common types of promotions offered by similar retailers include:

• Discounts on Specific Battery Types: Offering reduced prices on certain automotive, marine, or specialty batteries.
• Device Repair Specials: Providing discounts on screen replacements, battery replacements, or other repair services for phones and tablets.
• Bundle Deals: Offering discounts when purchasing batteries and related accessories together.
• Seasonal Promotions: Featuring sales on batteries or accessories relevant to specific times of the year (e.g., car batteries before winter, marine batteries before summer).
• Online Coupons and Discounts: Offering special deals for customers who shop online or sign up for email newsletters.

Given the mixed customer feedback, particularly the significant issue reported with the iPhone screen replacement, local users should consider both the positive and negative experiences when deciding whether to utilize the services of Batteries Plus in North Augusta. The positive review highlights helpful and knowledgeable staff in one instance, while the negative review raises concerns about the quality of their repair services and their handling of issues arising from those services. It would be prudent for potential customers seeking device repair to inquire in detail about the quality of parts used, the expertise of the technicians, and the store's policies regarding potential issues or warranty on repairs.

For those primarily seeking batteries and accessories, the store's wide range of products and convenient location may be appealing. However, the experience with the phone screen replacement serves as a cautionary tale for potential repair customers. It underscores the importance of understanding the store's liability policies and potentially seeking alternative repair options, especially for complex devices like iPhones where specific components and calibration are critical for full functionality.

In conclusion, Batteries Plus in North Augusta, SC, offers a variety of batteries and device repair services. While one customer praised the helpful staff and proactive service, another reported a significant issue with a phone screen replacement that resulted in lost functionality and financial loss due to a liability disclaimer. Local users should weigh these contrasting experiences and exercise caution, especially when considering device repair services. For battery purchases and accessories, the store may still be a convenient option. To learn about current promotions and specific service details, contacting the store directly at (803) 349-1040 is recommended.