AutoZone Auto Parts

AutoZone Auto Parts ico

(246 reviews)

Auto Repair StationsOhioChampaign CountyUrbanaScioto Street

Champaign County . Ohio

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Operating Hours

Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 8:00 AM - 8:00 PM

AutoZone Auto Parts Introduce

For local users in Urbana, Ohio, AutoZone Auto Parts, located at 654 Scioto St, serves as a local supplier within the Auto Repair Stations category, offering a variety of auto parts and related goods. Recent customer reviews present contrasting experiences at this location.

One customer reported a negative experience regarding the store's opening hours and staff availability. According to this review, the store was supposed to open at 8:00 AM, but at 8:10 AM, the doors were still locked, and the manager was reportedly eating in the back. The customer also mentioned that their phone calls went unanswered. This individual expressed dissatisfaction with a perceived decline in service quality over the past year and indicated a preference for a competitor.

In contrast, another customer shared a positive experience. They visited the store to replace a passenger wiper blade and found the employees to be very helpful. Notably, the store manager (identified as possibly Jason) went above and beyond to assist with a back wiper blade issue, even creating a temporary solution when the specific part was not in stock. This customer was highly appreciative of the manager's efforts and stated their intention to become a repeat customer due to this positive interaction.

Based on these recent reviews, AutoZone in Urbana offers helpful employees who are willing to assist customers with their needs, sometimes exceeding expectations. However, there is also a report of issues with store opening procedures and staff availability at the stated opening time. No specific information about the store's environment or current promotional offers was provided in the given data. Local users may want to consider these differing recent experiences when choosing AutoZone for their auto parts needs in Urbana.

AutoZone Auto Parts Photos

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AutoZone Auto Parts Location

AutoZone Auto Parts Customer Reviews

Suppose to open at 8am and Hear it is 8:10 and the manager is here but eating his breakfast in the back room with the doors locked..smh..called them and they won't answer the phone either..they have really went down hill in the past year..guess I'll just go to O'REILLY from now on..lot nicer and they actually have people working there that know what they are talking about...

Nov 03, 2024 · Pam Burke

Went in to get a passenger wiper blade replaced. As always, employees were very helpful. I mentioned that my back wiper blade was bad, but usually is never in stock anywhere. The store manager (Jason I think) assessed the situation and rigged up a makeshift wiper blade for me until I can order what’s appropriate. He went above and beyond for his customer, when he didn’t have to. That’s why I’ll be a repeat customer.

Oct 07, 2024 · Taylor Gibson

I am exhausted with the way I am treated in this store. Today I went in to exchanged a main relay. At first they didn't want to do the exchange because the part looked different. But the photo matched my part exactly. I do not blame them for that but the attitude they gave was disgusting. I worked for autozone for many years started off as a red shirt and made it to store manager. It is not my fault if a product designed is changed or if they sold me a returned part that wasn't properly checked. What truly bothers me is that my whole life I've only been going to autozone to purchase parts but every single time I've enter this store there is always an issue not only with me but also my father who has been buying since late 90. The fact that we have to go to orielys to just be treated right and to get the expertise we need because of this store failing us.

Sep 08, 2024 · Gregory Santos

I bought new low beams for my car last night, and the employees were so helpful! One man put them in for me. It took him a long time because the old bulb had fallen through the car, and he took 20 minutes in the freezing weather to make sure he did the job right. This place is absolutely amazing! They deserve way more than 5 stars. 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 throughly impressed

Jan 14, 2023 · Annette Armacost

Great place to get some car parts. The staff is always helpful.

Oct 11, 2024 · Jason Simpson

Store is ALWAYS well kept and clean. All staff are friendly and helpful. Store is always well stocked. The manager is polite helpful and polite. I drive out of my way to come to this particular auto zone location due to amazing service

Feb 21, 2025 · chasta caudill

My car battery needed replacing as it was over 6 years old. From leaving home and returning with a new battery it took me under 20 minutes. I have never had such quick service. I was very happy.

May 21, 2024 · David Gordon