AutoZone Auto Parts

AutoZone Auto Parts, located at 5509 Main St, Lisle, IL 60532, USA, falls under the Auto Repair Stations platform category, providing a wide selection of auto parts and accessories. You can contact them at (630) 353-0232 or +1 630-353-0232.

Customer reviews for this AutoZone location are mixed, indicating a potential inconsistency in customer service. Some customers have reported positive experiences, while others have reported negative ones.

Positive experiences highlighted by customers include:

• Helpful and Friendly Staff: One customer mentioned being greeted immediately by a friendly salesperson who provided assistance in selecting and installing windshield wipers.
• Knowledgeable Assistance: The salesperson was described as knowledgeable and able to explain the different options available.
• No Pushy Sales Tactics: The customer appreciated the lack of pressure to purchase more expensive items.
• Installation Assistance: The salesperson went above and beyond by installing the purchased wipers.

However, negative experiences have also been reported, including:

• Poor Customer Service: One customer described the service as the "worst customer service ever seen," citing a lack of acknowledgment upon entering the store and employees engaging in unprofessional behavior.
• Lack of Assistance: The employees were observed sitting and talking, ignoring customers, and using profanity.
• Forced Self-Checkout: Customers were directed to use the self-checkout, indicating a lack of willingness to provide direct assistance.

The reviews suggest that while some customers receive excellent service, others experience significant issues with employee behavior and a lack of assistance. Potential customers should be aware of these inconsistencies and consider them when deciding to visit this AutoZone location. It is recommended to be prepared to potentially use the self-checkout and to address any concerns directly with the staff or management.