AUTO PLUS

For local users in Marietta, Ohio, and the surrounding areas, AUTO PLUS, situated at 321 2nd St, Marietta, OH 45750, USA, operates within the platform category of Auto Repair Stations by providing automotive parts and supplies for sale. They can be contacted at (740) 374-6758 or via mobile at +1 740-374-6758. As an auto parts store, AUTO PLUS aims to serve the needs of individuals and repair shops looking for components for vehicle maintenance and repair. However, the limited customer feedback available paints a concerning picture regarding the quality of their products, warranty service, and overall customer support.

The two customer reviews provided, though brief, raise serious red flags for potential customers. One detailed and extensive review describes multiple negative experiences with parts purchased from AUTO PLUS, specifically mentioning ball joints, upper control arms, and power steering pumps. The reviewer claims that the ball joints, replaced less than six months prior, were already faulty, and they faced significant difficulties in getting them covered under warranty. This issue allegedly extended to the upper control arms as well. The customer recounts being repeatedly told that replacement parts would be shipped to their home, only to be later informed that this was not the store's policy. Furthermore, they were told that warranty claims would only be processed if the old parts were returned and only through a shop unless further purchases were made. This account suggests a problematic warranty process and a lack of customer-friendly policies.

The same reviewer also reported severe issues with multiple power steering pumps purchased from AUTO PLUS. Allegedly, four power steering pumps had been installed on their truck since April, and all of them were described as "trash," exhibiting a whining noise almost immediately after installation. This indicates a significant concern regarding the quality and reliability of at least some of the parts sold by AUTO PLUS. The reviewer concludes with a strong warning to others: "Don't buy their junk," reflecting extreme dissatisfaction with their overall experience.

The second review is even more concise, simply stating "Horrible." While lacking specific details, this one-word feedback strongly reinforces the negative sentiment expressed in the more detailed review, suggesting that at least two customers have had severely unsatisfactory experiences with AUTO PLUS.

Given the overwhelmingly negative nature of the available customer feedback, it is challenging to objectively describe the positive aspects of the "environment," "services," or "features" of this AUTO PLUS location. The reviews focus entirely on product quality and customer service issues. It is reasonable to assume that, as an auto parts store, the environment would consist of a retail space with shelves and displays for various automotive parts and accessories, similar to other such establishments. However, the negative feedback overshadows any potential positives related to the physical environment.

In terms of "services," the primary service offered by AUTO PLUS would be the sale of automotive parts. Based on the negative reviews, the quality and reliability of these parts appear to be questionable in at least some instances. While warranty service is typically a standard offering at auto parts stores, the detailed review suggests that the warranty process at this AUTO PLUS location may be difficult, inconsistent, and not customer-oriented. The store likely has staff available to assist customers in finding parts, but the professionalism and helpfulness of the staff in resolving issues are not portrayed positively in the available feedback.

The "features" of AUTO PLUS as an auto parts store would generally include a range of automotive parts and potentially services like battery testing or core exchanges. However, the negative reviews highlight significant drawbacks that would likely outweigh any standard features. The alleged poor quality of parts and the problematic warranty service are major concerns. The inconsistent and seemingly unhelpful customer service, as described by one reviewer, further detracts from any potential positive features. The requirement to return old parts and the alleged reluctance to deal directly with customers on warranty issues, as mentioned in the detailed review, could be significant inconveniences for buyers.

There is no "promotional information" provided in the available customer reviews. The feedback is solely focused on negative experiences with the products and customer service. Therefore, no objective information regarding any sales, discounts, or special offers at this AUTO PLUS location can be derived from the given data. Local users would need to independently verify if any promotions are currently being offered.

In conclusion, the limited customer feedback available for AUTO PLUS in Marietta, OH, located on 2nd Street, paints a concerning picture. Both reviews express significant dissatisfaction, with one detailing issues of poor quality parts (ball joints, upper control arms, and multiple power steering pumps) and a frustrating warranty process coupled with unhelpful customer service. The other review simply labels the experience as "Horrible." For local users in Marietta, OH, considering AUTO PLUS for their automotive parts needs, it would be prudent to exercise caution and perhaps seek additional reviews or consider alternative auto parts suppliers in the area. The strong negative sentiments expressed by the existing reviewers suggest potential risks associated with the quality of products and the level of customer support provided by this AUTO PLUS location.