Allen Chevrolet Cadillac Quick Service

I needed an extra key fob for a vehicle I purchased. The parts department pulled it and held it until my appointment the next week. They had a problem with the key cutter but came out and explained what was happening. I was very happy with the service and communication.

Nov 01, 2024 · DeLaney Provencher

I needed an extra key fob for a vehicle I purchased. The parts department pulled it and held it until my appointment the next week. They had a problem with the key cutter but came out and explained what was happening. I was very happy with the service and communication.

Nov 01, 2024 · DeLaney Provencher

tl;dr: Don't go here if you're a woman, because the manager will talk to you like you're a moron and try to scam you. Important take away: I called Discount Tire while still in their parking lot and ordered the exact same tire/wheel to be delivered first thing in the morning for 30% of what Allen Chevrolet tried to charge me and took over a week to not do. They pulled out the wheel and found no problems with it. So the manager was just trying to scam me because he was mad. ______________________________ I replaced all four tires at this dealership on a car a month ago, barely driven since. Driving down a residential road (~30mph), my tire goes from full to flat within 30 seconds. The tire shop providing roadside assistance shows me that it has no punctures, it was likely a "bead manufacturer defect" and that I should get a free replacement from the shop who sold them. I have to wait a week for an appointment. After waiting over an hour at the dealership, I'm handed a bill for ~$200 new tire and told it can't be done today, even though I made this appointment a week ago and they knew what was needed. Basically wasting 2 hours for just a tire invoice. The rep says the words "there is no puncture" verbatim and goes on to talk about manufacturer defects & lack of warranties. I asked for the manager and was told he wasn't there. When the I call, the manager says he needs to personally look at my tire and why didn't I ask for him this morning at my appointment- because he could have looked at it then. And oops, that I was told he wasn't in. I drive in again to show my tire, and he can't find a puncture while in front of me. Suddenly, after taking the tire where I can't see it - a tiny gouge wildly appears! Which none of the people inspecting the tire had been able to find before. Oh, and actually, they need to replace the entire wheel and can't just put on a tire, so now I need to pay them a bit less than $1,000. Remind you, the rep this morning said there was no puncture and was just going to replace the tire. When I said that none of this was what was told to me earlier, he made some comment about the lube guys not caring and shrugged. He talked to me like I'm was idiot the entire time and didn't care that apparently what his reps told me was completely wrong. Aren't you supposed to be the manager? I wish I could give 0 stars.

Oct 25, 2024 · Sky Warren

tl;dr: Don't go here if you're a woman, because the manager will talk to you like you're a moron and try to scam you. Important take away: I called Discount Tire while still in their parking lot and ordered the exact same tire/wheel to be delivered first thing in the morning for 30% of what Allen Chevrolet tried to charge me and took over a week to not do. They pulled out the wheel and found no problems with it. So the manager was just trying to scam me because he was mad. ______________________________ I replaced all four tires at this dealership on a car a month ago, barely driven since. Driving down a residential road (~30mph), my tire goes from full to flat within 30 seconds. The tire shop providing roadside assistance shows me that it has no punctures, it was likely a "bead manufacturer defect" and that I should get a free replacement from the shop who sold them. I have to wait a week for an appointment. After waiting over an hour at the dealership, I'm handed a bill for ~$200 new tire and told it can't be done today, even though I made this appointment a week ago and they knew what was needed. Basically wasting 2 hours for just a tire invoice. The rep says the words "there is no puncture" verbatim and goes on to talk about manufacturer defects & lack of warranties. I asked for the manager and was told he wasn't there. When the I call, the manager says he needs to personally look at my tire and why didn't I ask for him this morning at my appointment- because he could have looked at it then. And oops, that I was told he wasn't in. I drive in again to show my tire, and he can't find a puncture while in front of me. Suddenly, after taking the tire where I can't see it - a tiny gouge wildly appears! Which none of the people inspecting the tire had been able to find before. Oh, and actually, they need to replace the entire wheel and can't just put on a tire, so now I need to pay them a bit less than $1,000. Remind you, the rep this morning said there was no puncture and was just going to replace the tire. When I said that none of this was what was told to me earlier, he made some comment about the lube guys not caring and shrugged. He talked to me like I'm was idiot the entire time and didn't care that apparently what his reps told me was completely wrong. Aren't you supposed to be the manager? I wish I could give 0 stars.

Oct 25, 2024 · Sky Warren

Had a great experience at Allen Chevrolet, they communicate well and they are very timely from check-in to check out for service dept, highly recommend! Alayna is great to work with in Sales, very efficient and professional .

Dec 16, 2024 · Lisa Garrett

Had a great experience at Allen Chevrolet, they communicate well and they are very timely from check-in to check out for service dept, highly recommend! Alayna is great to work with in Sales, very efficient and professional .

Dec 16, 2024 · Lisa Garrett

Brought my Tahoe into the service department to have them take a look at why my check engine light and stability track light where on. I had no appointment, thought I would take a chance. Glad I did . Spoke with Gavin Riegsecker and he came out to the car , asked me to pull in and he put a diagnostic tool on and said everything was lighting up. Gavin suggested that I leave the car overnight and he would have the mechanic look at in the morning and call me. Gavin called me the next morning just like he said. Found out a squirrel had chewed through the ignition coil wiring. I approved the repairs and also had the dealership do a tuneup and other minor items. Received a call late that afternoon. My vehicle was completed! I couldn’t believe the fast service. I would like to also thank the mechanic who worked on my vehicle. His name is Josh Halsey. I don’t think the mechanics get enough credit when a job has been done so well and in a timely fashion. Almost forgot, thank you to Brandon as well for the ride home that day. It was a pleasure talking to you. Your dealership was one of the best I have ever dealt with.

Sep 14, 2022 · Julie Hajec

Brought my Tahoe into the service department to have them take a look at why my check engine light and stability track light where on. I had no appointment, thought I would take a chance. Glad I did . Spoke with Gavin Riegsecker and he came out to the car , asked me to pull in and he put a diagnostic tool on and said everything was lighting up. Gavin suggested that I leave the car overnight and he would have the mechanic look at in the morning and call me. Gavin called me the next morning just like he said. Found out a squirrel had chewed through the ignition coil wiring. I approved the repairs and also had the dealership do a tuneup and other minor items. Received a call late that afternoon. My vehicle was completed! I couldn’t believe the fast service. I would like to also thank the mechanic who worked on my vehicle. His name is Josh Halsey. I don’t think the mechanics get enough credit when a job has been done so well and in a timely fashion. Almost forgot, thank you to Brandon as well for the ride home that day. It was a pleasure talking to you. Your dealership was one of the best I have ever dealt with.

Sep 14, 2022 · Julie Hajec

The quick lube is no longer available. You have to make an appointment now and they take your car in the back. (Not sure if they do it so you can't see it or if they actually have to do it?) As soon as you come in, they bombard you with questions, do you want a tire rotation? Do you want new tires? (After they use a gauge that says your tires are low.) Do you want any fuel additives that we provide for the duration of your engine life? No, just change my oil like I asked and made an appointment for. "Personal opinion" I tend to feel a certain way when dealerships look at you funny when they realize you know a lot about cars. Such as, my tires aren't even a year old. I already use fuel additives, have since I've owned the car. I have warranties on most of the parts that I've already replaced, including the tires. What bothers me, the stuff you try to peddle, what happens when you snag someone who doesn't know about cars? Are you seriously going to up-sell that person?

Dec 15, 2022 · Michael

The quick lube is no longer available. You have to make an appointment now and they take your car in the back. (Not sure if they do it so you can't see it or if they actually have to do it?) As soon as you come in, they bombard you with questions, do you want a tire rotation? Do you want new tires? (After they use a gauge that says your tires are low.) Do you want any fuel additives that we provide for the duration of your engine life? No, just change my oil like I asked and made an appointment for. "Personal opinion" I tend to feel a certain way when dealerships look at you funny when they realize you know a lot about cars. Such as, my tires aren't even a year old. I already use fuel additives, have since I've owned the car. I have warranties on most of the parts that I've already replaced, including the tires. What bothers me, the stuff you try to peddle, what happens when you snag someone who doesn't know about cars? Are you seriously going to up-sell that person?

Dec 15, 2022 · Michael