Advance Auto Parts

Advance Auto Parts, located at 1752 Holloway Rd, Holland, OH 43528, USA, serves as a retail auto parts store, providing a vast selection of automotive products to both do-it-yourself (DIY) customers and professional repair shops. This branch is part of a national chain renowned for offering a wide array of aftermarket auto parts, accessories, and tools. They can be contacted by phone at (419) 867-0959 or via mobile at +1 419-867-0959, ensuring accessibility for customers in the Holland area. The store operates with convenient hours, typically from 7:30 AM to 9:00 PM on weekdays and Saturdays, and from 9:00 AM to 8:00 PM on Sundays, providing ample time for customers to visit.

As an auto parts store, Advance Auto Parts provides a comprehensive range of goods essential for vehicle maintenance and repair. Their inventory typically includes fundamental items such as engine oils, filters (oil, air, cabin, fuel), brake components (pads, rotors, calipers), batteries, belts, hoses, and various fluids. Beyond these necessities, they stock a wide assortment of automotive accessories, car care products like waxes and cleaners, and a diverse selection of tools, ranging from basic wrenches to specialized diagnostic equipment. They aim to be a one-stop shop for customers seeking to perform their own vehicle work or for smaller independent repair facilities needing parts quickly.

In addition to selling parts, Advance Auto Parts offers several valuable free in-store services designed to assist customers with common automotive needs. These services at the Holland, OH location include:

• Battery Installation: Free installation of new batteries purchased from the store for most vehicles.
• Battery Testing: Free testing of car batteries, starters, and alternators, which can be done on or off the vehicle to diagnose charging system issues.
• OBD-II Code Scanning: Free scanning of OBD-II vehicles to help diagnose engine issues and identify trouble codes, with assistance in finding local technicians for further diagnoses if needed.
• Loaner Tool Program: A free loaner tool program (with a refundable deposit) that allows customers to borrow specialized tools they might need for repairs, saving them from purchasing expensive equipment for a single job.
• Recycling Services: Free recycling for used car batteries, motor oil, oil filters, and coolant/antifreeze, promoting environmentally responsible disposal of these hazardous materials.
• Wiper Blade Installation: Free installation of wiper blades purchased from the store.

The environment of an Advance Auto Parts store, including the one at 1752 Holloway Rd in Holland, is typically structured to facilitate easy Browse and efficient transactions. The interior is generally well-lit and organized with shelves categorized by part type and vehicle system, allowing customers to locate items quickly. There is a prominent service counter where staff can assist with part look-ups using their extensive database, offer technical advice for DIY projects, and process purchases. The store aims for a clean and functional atmosphere. The location on Holloway Road suggests it is situated in an accessible area within Holland, likely with ample parking to accommodate customers driving in to pick up parts.

The features of Advance Auto Parts, as reflected in customer reviews, present a mixed user experience. On the positive side, one customer praises the staff, stating, "The people working at this store were very helpful and nice." This highlights a key strength: the presence of friendly and supportive employees who can provide guidance and assistance, which is particularly valuable for DIYers who might need help identifying the correct parts or understanding repair procedures. This positive interaction contributes to a pleasant shopping experience.

However, another review reveals significant challenges regarding inventory accuracy and customer service efficiency. This customer reports calling ahead, being told a part was in stock, driving 40 minutes to the store, only to find the part was not available. Furthermore, the customer experienced being "sent to the wrong store to pick up other parts," feeling "bounced around like a ping pong ball," and facing difficulties with returns and a missing item. This indicates potential issues with inventory management systems, internal communication, or staff training that can lead to considerable inconvenience and frustration for customers. The long wait times, wasted travel, and financial loss over a missing part point to critical areas where service can be inconsistent. The strong negative sentiment, including phrases like "don't waste your time here" and "absolutely piss poor service!!!", underscores the severity of such negative experiences.

Therefore, while Advance Auto Parts offers a vast selection of parts and valuable free services, prospective customers should be aware that the overall experience can be influenced by individual staff competence and the accuracy of inventory information. It may be advisable to verify part availability and details carefully, perhaps through multiple channels, especially before making a significant trip.

In terms of promotional information, Advance Auto Parts, as a national retail chain, consistently runs a variety of sales, discounts, and loyalty programs. While specific real-time promotions for the Holland, OH store are not provided in the immediate data, customers can typically expect to find:

• Seasonal Sales: Promotions tied to specific times of the year, such as spring maintenance, summer road trips, or winter preparation.
• Weekly Ads & Online Deals: Regular discounts on various products advertised through their website, mobile app, and in-store flyers.
• Advance Auto Parts Rewards Program: A loyalty program that allows customers to earn points on purchases, redeemable for discounts on future orders.
• Online Ordering with In-Store or Curbside Pickup: Many locations offer the convenience of ordering parts online or through their mobile app for quick pickup in as little as 30 minutes, or even curbside delivery for a hassle-free experience.
• Free Shipping: Often available for online orders exceeding a certain value.

In conclusion, Advance Auto Parts at 1752 Holloway Rd, Holland, OH, functions as a comprehensive auto parts store offering a wide range of automotive parts and accessories for various vehicle needs. Key features include a broad inventory, convenient hours, and a variety of free in-store services like battery installation and testing, OBD-II scanning, and tool loans, along with environmentally responsible recycling options. While the store benefits from helpful and friendly staff as highlighted by some customers, others have experienced significant issues with inventory accuracy and service efficiency, leading to frustration. As a national chain, it regularly provides various promotions and loyalty programs. Local users in Holland can generally rely on Advance Auto Parts for a wide selection of parts and valuable services, but should consider verifying product availability and details to ensure a smooth and efficient shopping experience.