Advance Auto Parts

Greetings to all staff members at advanced auto. I visited the store two times to return the part that I never used, but had slightly opened part of the packaging like the plastic clip that holds the ratchet in place. Well, their policy is no return if it was opened. So before leaving the second time, I went to the mechanic side of the store and talk to the auto manager. He made a call to another associate inside the store who works with commercial clientele. Well, my persistence paid off and Steven and Lucas were very instrumental in getting late Credit return to the card. Penny and Julio had their hands tied because of corporate rules. That’s why I went to another manager because the counter manager was not available to play inside visit. In return I became a happy customer and will go back to the mechanical side and have some work done on my jeep within the next week . Thank you, Lucas , Andrew and Stephan for your extra courtesy in handling me as a client and thanks for the veteran discount as well. How do you say something more about Stephan. I came back a few days later, because Pep Boys made a mechanical error and I was in need of some hard to find parts. Stephan went out of his way to expedite the part that I need it but in the end, even though we got the part, it didn’t fit, but he went above and beyond all the time, smiling and very gracious and caring manager. I’m looking forward to see her smiling face again and future. I look forward to bringing my jeep in soon. Sincerely, Marco Polo google guide and happy customer. Jesus cares say your prayers. Amen.

Jul 06, 2023 · Mr Polo

Alvin was the best help today.. he checked my car to see all the issues. He also changed my battery and was so friendly. Even on the phone he his customers service skills is off the chain.

Oct 07, 2024 · Shanell Walton

Took my battery to have it checked, nice young lady helped me, manager or whoever he was yelled at her in front of employees and customers. I work in retail,you Never yell or put down your employees like that😡

Feb 04, 2025 · Julie Kustic (Jk)

Mondo and the crew here are all very knowledgeable and courteous also sensitive to your auto repair needs without trying to gauge you or make you think you need anything for your car other than to fix it get it running again. They are not mechanics but really do know their products for any auto repair you have.

Sep 20, 2024 · christina vespia

I recently had the pleasure of visiting Advance Auto Parts and was fortunate enough to be assisted by Alvin. From the moment I walked in, Alvin’s friendly demeanor and extensive knowledge stood out. I was having trouble with the lights on my car, and Alvin was quick to diagnose the issue and provide a solution. He explained everything clearly, making sure I understood what was needed and why. Alvin’s expertise and professionalism are truly commendable. He went above and beyond to ensure my car was back in top shape. It’s rare to find such dedicated and knowledgeable assistance these days. I highly recommend Alvin to anyone in need of auto parts or advice. His excellent service and genuine willingness to help make him a standout employee at Advance Auto Parts. Thank you, Alvin, for making my experience a positive one!

Jul 25, 2024 · Hyland Jimenez

A worthless company. Called every location and could not get a single store to answer the phone. I just wanted to know if they had parts for my Audi. Now, I couldn't care less.

Feb 06, 2025 · Donald Hansen