Ace Truck Equipment Co.

Ace Truck Equipment Co., located at 1130 Newark Rd, Zanesville, OH 43701, USA, positions itself within the "Auto Repair Stations" category, aiming to serve the local community with a range of services and goods primarily focused on trucks and commercial vehicles. Their phone number is (740) 453-0551, or you can also reach them at +1 740-453-0551. As an auto repair station, Ace Truck Equipment Co. is expected to provide not just parts but also installation and repair services, catering to the specialized needs of truck owners and operators in the Zanesville area.

Situated on Newark Road, Ace Truck Equipment Co. is likely to be accessible to both local residents and those traveling through Zanesville. The location suggests a commercial or industrial setting, typical for businesses dealing with heavy-duty vehicles and equipment. The external appearance and internal layout of such an establishment are often designed for practicality, accommodating larger vehicles and housing a substantial inventory of truck-specific parts. While specific details about the internal environment (e.g., waiting areas, cleanliness, organization of parts) are not available through direct information, auto repair stations generally aim for a functional and organized space to facilitate efficient service and part retrieval. Given its classification as an auto repair station, it would likely have bays for vehicle work, a counter for parts sales, and potentially a customer service area.

Operating as an "Auto Repair Station," Ace Truck Equipment Co. provides a combination of parts sales and mechanical services. This typically includes a wide array of truck parts, ranging from engine components and brake systems to suspension parts, electrical components, and accessories. For commercial vehicles, this often extends to specialized items like trailer parts, hydraulic components, and custom fabrication needs. Beyond merely selling parts, their core service offering would encompass installation, maintenance, and repair work. This could include routine services like oil changes and diagnostics, as well as more complex repairs involving engine overhauls, transmission work, brake system repairs, and suspension work, all tailored for trucks and larger vehicles. The name "Truck Equipment Co." further suggests a focus on upfitting and outfitting trucks with various equipment, such as snow plows, utility bodies, and towing accessories, which goes beyond standard automotive repair.

Based on available customer reviews, there are some insights into the customer experience at Ace Truck Equipment Co. One customer reported a frustrating experience regarding scheduling and communication. They mentioned being told to come in at 7 AM for a look at their vehicle, only to find no one willing to assist or even speak with them upon arrival. The customer also noted a significant wait time, being told someone might help in "30 minutes or so." This individual expressed disappointment, having driven 30 minutes out of their way with the expectation of better service than they would receive in Columbus. This feedback highlights potential areas for improvement in customer communication, scheduling, and ensuring a prompt and welcoming experience for those seeking service.

Another review detailed a highly unsatisfactory service experience related to the installation of a bulkhead in a service van. The customer stated that the job took 1.5 days and incurred a $500 labor charge. However, they subsequently had to redo the installation themselves within 15 minutes due to significant issues with rattling and shaking. The review specifically pointed out missing side bolts or bolts improperly stuck in holes where riv-nuts should have been installed. It also noted undersized top bolts, missing washers, nuts pulling through holes, and excessive looseness (approximately an inch of movement). Furthermore, bolts between panels were described as loose. The customer characterized the work as "VERY sloppy" and suggested that someone might have walked away without finishing the job, questioning the quality control. This feedback strongly indicates concerns regarding the quality of workmanship, attention to detail, and a lack of thoroughness in completing jobs.

While specific promotional information is not provided, an auto repair station like Ace Truck Equipment Co. would typically promote itself through various channels to attract local users. This might include local advertising, online directories, and word-of-mouth referrals. For a business specializing in trucks, reaching out to local businesses with fleets, independent truckers, and contractors would be key. Promotions could involve discounts on specific services, loyalty programs for frequent customers, or special offers on new truck equipment installations. Given the customer feedback, future promotional efforts might also benefit from emphasizing their commitment to customer service, clear communication, and quality assurance to address the concerns raised. An objective introduction, based on the available information, suggests that Ace Truck Equipment Co. aims to be a comprehensive resource for truck parts and services in Zanesville, OH. However, the customer reviews indicate areas where their service delivery and quality control could be strengthened to meet customer expectations and build a stronger reputation within the local community.