Ace Motor Sales, Inc. Collision

Ace Motor Sales, Inc., located at 487 W Mantua Ave, Woodbury, NJ 08096, USA, operates as a comprehensive automotive dealership under the "Auto Repair Stations" platform category. While the name specifically mentions "Collision," recent customer feedback indicates a shift in their services regarding collision work. Ace Motor Sales, Inc. is widely recognized as Ace Ford, a long-standing, family-owned Ford dealership that offers a wide range of automotive services and goods for sale to local users. For direct inquiries, customers can reach them at (856) 845-6600 or via mobile at +1 856-845-6600. Their service department can be reached at 856-420-2059 and parts at 856-420-2056.

The environment at Ace Motor Sales, Inc., as a full-service dealership, is extensive and designed to cater to various automotive needs. It typically includes:

• **Showrooms:** For displaying new and pre-owned vehicles for sale, providing a comfortable and engaging space for potential car buyers.
• **Sales Offices:** Where sales representatives assist customers with purchasing vehicles and financing options.
• **Service Center/Workshop:** Equipped with multiple bays and specialized tools for general automotive maintenance and repairs. As a Ford dealership, this center is likely outfitted with manufacturer-specific diagnostic equipment and tools. This environment emphasizes efficiency and the handling of a high volume of vehicles.
• **Parts Department:** A dedicated area for stocking and selling genuine OEM parts and accessories, catering to both the service department and individual customers.
• **Customer Waiting Areas:** Designed for comfort while customers wait for service or sales consultations, often with amenities like Wi-Fi and refreshments.
• **Collision Center (Historical/Affiliated):** While a direct collision center may no longer be operated in-house under this name, as per recent reviews, larger dealerships often have affiliations or recommendations for external body shops, or historically operated their own. The physical space for a collision center would typically involve specialized equipment for bodywork, painting, and frame straightening.

The overall environment is geared towards providing a complete automotive solution, from vehicle acquisition to long-term maintenance and repair.

Ace Motor Sales, Inc. (Ace Ford) offers a broad spectrum of services and goods, reflecting its nature as a full-service dealership, rather than solely a collision center as the name might suggest initially. Their current primary services include:

• **New Vehicle Sales:** Offering the full lineup of new Ford vehicles, including cars, trucks, and SUVs.
• **Used and Certified Pre-Owned Vehicle Sales:** Providing a diverse inventory of pre-owned vehicles, often including certified pre-owned Fords that come with warranties.
• **Vehicle Financing:** Assisting customers with auto loans and lease options, including a credit estimator and finance specials.
• **Comprehensive Service Center:** This is a major component, offering a wide array of services including:
  • **Routine Maintenance:** Oil changes, tire rotations, fluid checks.
  • **Brake Services:** Inspection, repair, and replacement of brake components.
  • **Tire Sales and Service:** Offering a selection of tires and related services.
  • **General Repairs:** Addressing various mechanical issues with expert certified technicians.
  • **Advanced Diagnostic Equipment:** For accurate problem identification.
  • **Ford Pickup & Delivery:** A convenience service for vehicle maintenance.
  • **Mobile Service:** Bringing services directly to the customer.
  • **Recall Services:** Handling manufacturer recalls efficiently.
• **Parts Department:** Selling genuine Ford parts and accessories, with parts specials often available. Customers can order parts directly.
• **Vehicle Trade-Ins:** Facilitating the trade-in of current vehicles through programs like Kelley Blue Book Instant Cash Offer.

Crucially, a recent customer review explicitly states, "They no longer do collision work." While historical information or affiliations might link them to collision services, it is important for local users to understand that direct collision repair is reportedly no longer a primary service offered at this specific location, despite the name "Collision" in their listing.

The features of Ace Motor Sales, Inc. (Ace Ford) are primarily centered around its long-standing presence, customer service, and comprehensive dealership offerings:

• **Long-Standing and Family-Owned:** Established in 1913, the dealership has been "committed to exceptional customer service since 1913," spanning five generations of the Eastlack family. This heritage often implies a deep connection to the community and a focus on building long-term relationships.
• **"Partner in Quality" Recognition:** They have been named a "Ford Partner in Quality every year since 2016," indicating recognition from the manufacturer for high standards in operations and customer satisfaction.
• **Strong Customer Service Focus:** Reviews often highlight "careful consideration for customers" and "Great service!" Many customers praise the staff for being "courteous and proficient at explaining each issue," and "very pleasant people" who "do a very good job at keeping you informed on what's going on with your vehicle during the repair process."
• **Certified Technicians and Genuine Parts:** As an authorized Ford dealership, they emphasize "Expert Certified Technicians" and the use of "Genuine Parts," ensuring repairs and maintenance adhere to manufacturer standards.
• **Comprehensive Service and Parts Departments:** The ability to handle a wide range of services, from routine maintenance to more complex repairs, along with a dedicated parts department, provides a convenient one-stop solution for Ford owners.
• **Community Involvement:** Their history mentions partnerships with organizations like Lemonade for Little Warriors, the American Red Cross, and Toys for Tots, showcasing a commitment to community values.

However, a critical feature to note is the update regarding **collision repair services**. The direct feedback "They no longer do collision work" is a significant piece of information that overrides any previous understanding or name association. This means while the name may include "Collision," the active service is no longer performed on-site. This distinction is vital for customers seeking specific auto body repair after an accident.

Promotional information for Ace Motor Sales, Inc. (Ace Ford) would primarily leverage its strengths as a reputable, full-service Ford dealership with a strong emphasis on customer satisfaction and community ties. Key promotional messages would include:

• **Trusted Legacy:** Highlighting their "five generations" of family ownership and over a century of service ("since 1913") instills a sense of reliability and history.
• **Award-Winning Service:** Emphasizing their status as a "Ford Partner in Quality" underscores their commitment to excellence and high standards.
• **Exceptional Customer Experience:** Utilizing testimonials that praise "great service," "careful consideration for customers," and "professional and pleasant" staff members to attract new clients.
• **Comprehensive Automotive Solutions:** Promoting their full range of services—new and used car sales, financing, certified service, and genuine parts—as a convenient, all-encompassing automotive partner.
• **Expert Technicians and OEM Parts:** Highlighting the expertise of their "Expert Certified Technicians" and the use of "Genuine Parts" to assure customers of quality repairs and maintenance.
• **Community-Oriented Business:** Showcasing their community involvement to build trust and loyalty within the local area.

While their online presence or historical context might still reference "Collision" services, an objective introduction must clearly state that, according to recent customer information, they no longer actively perform collision work at this location. Therefore, their promotions would likely focus on their core dealership services—sales, general maintenance, and parts—rather than body shop repairs. Their overall reputation appears to be built on professionalism, comprehensive service as a Ford dealership, and a strong commitment to customer care for routine and general mechanical needs.