AAMCO Transmissions & Total Car Care

Welcome to AAMCO Transmissions & Total Car Care, located at 1905 County Rd D, Maplewood, MN 55109, USA. As a part of the national Auto Repair Stations network, this specific AAMCO franchise aims to provide a comprehensive range of automotive services, with a specialization in transmission repair and broader "total car care." Understanding the experiences of local users is crucial when considering an auto repair shop, and the available recent reviews offer contrasting perspectives that potential customers should be aware of.

Details regarding the physical environment of this AAMCO location are not provided in the reviews. Therefore, an objective description of the shop's facilities, waiting area, or service bays cannot be offered based on the available information. It is important for potential customers to form their own impression of the environment should they choose to visit the location for an estimate or service.

Based on the limited but impactful customer reviews, the services offered by this AAMCO Transmissions & Total Car Care in Maplewood appear to include:

• Transmission Repair: As indicated by the name, a core service is the diagnosis, repair, and potentially replacement of vehicle transmissions. One review specifically mentions seeking a transmission fix.
• Used Transmission Sourcing: The manager reportedly offered to find an affordable used transmission for a customer, suggesting this as a potential option for cost-conscious repairs.
• Total Car Care: The name implies a broader range of automotive services beyond just transmissions, potentially including general maintenance, diagnostics, and other mechanical repairs. However, specific examples of these services are not detailed in the provided reviews.
• Towing Service (Indirectly): One customer had their car towed to this shop, indicating they accept vehicles brought in via towing, although whether they provide the towing service themselves is not mentioned.
• Parking: While not a service in the traditional sense, the mention of parking fees suggests they have on-site parking for vehicles undergoing service or awaiting repair.

The features of this AAMCO Transmissions & Total Car Care, as perceived through the lens of recent customer experiences, present a mixed picture:

• Promise of Affordable Options: The manager initially suggested the possibility of finding an "affordable used transmission," which could be seen as a customer-friendly approach. However, the subsequent quote contradicted this initial expectation.
• Potential for High Repair Quotes: One significant feature highlighted by a customer is a very high repair quote ($9,212 for a used transmission), which was deemed unreasonable by the customer who sought the service.
• Charging for Parking Without Service Acceptance: A concerning feature reported by a customer is being charged a substantial parking fee ($187 for three days) after declining an expensive repair quote. This was perceived as unfair and unprofessional.
• Threat of Impounding: Adding to the negative experience, the customer who declined the repair was reportedly threatened with having their car impounded if it wasn't removed within an hour.
• Mixed Initial Impressions (from a potential future customer): One review from someone who hasn't yet used the service expresses positive feelings based on reading other (unspecified) reviews, indicating that there might be varying experiences or that older reviews paint a different picture. The mention of nervousness about transmission work is common, and the reviewer hoped this shop would be a good choice.
• Manager Identification: The name of the manager, O’Brien, is mentioned in a negative context, which might be relevant for customers who prefer to interact with specific personnel.

Currently, there is no information provided regarding any promotional offers or discounts being advertised by this AAMCO Transmissions & Total Car Care location in Maplewood. Potential customers would need to inquire directly with the shop to learn about any ongoing specials or financing options they might offer.

The stark contrast between the overwhelmingly negative experience of one customer and the cautiously optimistic anticipation of another based on unspecified positive reviews underscores the importance of considering multiple sources of information when choosing an auto repair shop. The negative review raises serious concerns about pricing transparency, unexpected fees, and customer service practices. The high quote for a used transmission, the significant parking charge for a declined service, and the impounding threat are all red flags that potential customers should carefully consider.

On the other hand, the comment from someone considering this shop suggests that there might be other positive experiences that could offer a different perspective. However, without access to these other reviews, it is difficult to ascertain the overall customer satisfaction level for this particular AAMCO franchise.

In conclusion, AAMCO Transmissions & Total Car Care in Maplewood, MN, presents a complex picture based on the limited recent reviews. While they offer transmission repair and potentially a broader range of car care services, serious concerns have been raised by at least one customer regarding high pricing, unexpected parking fees incurred after declining service, and unprofessional communication including impounding threats. Potential local users are strongly advised to weigh these negative experiences carefully, seek additional reviews or testimonials from other sources if available, and consider obtaining multiple quotes before committing to any repairs at this location. It would also be prudent to clarify any potential parking fees or other charges upfront to avoid unexpected costs. Contacting the shop directly at (651) 301-8396 or +1 651-301-8396 to discuss specific repair needs and pricing policies is highly recommended before making a decision.