AAA Henderson Boulder Auto Repair

To the residents of Henderson, Nevada, and the surrounding areas, AAA Henderson Boulder Auto Repair, located at 1300 N Boulder Hwy Suite E, Henderson, NV 89011, USA, operates within the Auto Repair Stations category, offering a range of services for your vehicle. It's important to note that this establishment was formerly known as Sunset Auto Imports Service. They can be contacted at (702) 568-5353 or via their mobile number, +1 702-568-5353. Based on recent customer reviews, there appears to be a divergence in experiences following the change in ownership to AAA.

Regarding the environment, the limited information does not provide specific details about the physical space of AAA Henderson Boulder Auto Repair. However, a typical auto repair facility includes service bays equipped for various maintenance and repair tasks, as well as a customer reception area for check-in, consultations, and payment. One positive review mentions the front staff, Brian and Elijah, being "amazing" and providing "great customer service" and thoroughness. This suggests a potentially welcoming and efficient front-office environment. However, another detailed review paints a contrasting picture of "dishonesty, incompetence, and flat out laziness from the entire staff" following the AAA takeover, indicating a potential decline in the overall operational environment compared to its previous iteration as Sunset Auto Imports Service.

The services offered by AAA Henderson Boulder Auto Repair likely encompass a range of general automotive maintenance and repair. The positive review mentions work done on the customer's air conditioning system, with the technicians described as "fantastic," resulting in cold air just in time for hot weather. This suggests expertise in AC repair. The negative reviews provide further insight into the services offered, including oil changes, brake light bulb replacement, windshield wiper replacement, and brake pad replacement. However, these reviews also detail significant issues encountered with these services, such as oil spills left on the engine, false claims about trunk access and wiper size, and faulty brake pad replacements leading to grinding and shaking. This discrepancy in reported service quality is a crucial point for potential customers to consider.

The features of AAA Henderson Boulder Auto Repair are somewhat contradictory based on the provided reviews. A positive feature highlighted is the exceptional customer service provided by the front staff, Brian and Elijah, who are praised for their friendliness and thoroughness. The successful AC repair also indicates competence in at least one specific service area. However, the negative reviews point to several concerning features, including:

Dishonesty: Allegations of denying responsibility for spilling oil and making untrue statements about trunk access and wiper size.

Incompetence: Issues such as spilling oil during an oil change, failing to correctly assess trunk access and wiper size, and installing faulty brake pads.

Laziness: Implied by the refusal to open a functioning trunk to replace a brake light and the overall negative portrayal of the staff's work ethic.

Faulty Repairs: The instance of faulty brake pads leading to further vehicle issues shortly after replacement is a significant concern.

Decline in Quality Post-Acquisition: The stark contrast between the positive experiences under the previous ownership (Sunset Auto Imports Service) and the negative experiences after the AAA takeover is a critical point raised by a long-term customer.

Currently, there is no information available regarding any specific promotional offers or discounts from AAA Henderson Boulder Auto Repair. Local users interested in learning about pricing for services like oil changes, AC repair, brake service, or any other potential specials would need to contact them directly using the provided phone numbers. It would be advisable to inquire about their warranty policies on repairs and to seek detailed estimates before committing to any services, especially given the conflicting reports on service quality.

In conclusion, AAA Henderson Boulder Auto Repair in Henderson, NV, presents a complex picture for potential customers. While some individuals have reported positive experiences, particularly with the front staff and specific services like AC repair, there are significant and concerning allegations of dishonesty, incompetence, and poor service quality from a long-term customer following the AAA acquisition of the former Sunset Auto Imports Service. Local residents considering this auto repair station should be aware of these contrasting reviews and may want to exercise caution. It would be prudent to seek detailed information about their current service practices, warranties, and pricing directly from the shop and perhaps consider seeking second opinions or alternative auto repair options in the Henderson area to ensure their vehicle receives reliable and trustworthy service.