Sunoco

For residents and commuters throughout New Jersey, securing reliable and accessible fuel is an everyday necessity. Our vehicles are indispensable for navigating daily commutes, running errands, and exploring the diverse landscapes of our state. In Pennsauken, NJ, and its surrounding areas, the Sunoco station located at 5420 NJ-38 stands as a familiar option for drivers seeking to refuel. However, in a state like New Jersey, where full-service gas pumping is the norm, the quality of interaction with station attendants and the overall customer experience become just as crucial as the fuel itself.

This Sunoco station, like many, aims to provide essential fuel services. Yet, recent customer feedback suggests that while the convenience of its location is apparent, the service experience may not always align with the expectations of New Jersey drivers. Understanding these nuances is vital for local users to make informed decisions about where to entrust their vehicles for fueling. This article will provide a factual overview of this particular Sunoco, drawing directly from its location and the experiences shared by actual customers.

The Sunoco gas station is conveniently located at 5420 NJ-38, Pennsauken, NJ 08109, USA. Route 38, also known as State Highway 38, is a significant east-west commercial corridor in South Jersey. This strategic placement ensures excellent accessibility for a wide range of drivers, whether they are local residents of Pennsauken, commuting from nearby towns like Cherry Hill or Maple Shade, or simply passing through on their way to other destinations. The station's location on such a prominent highway offers high visibility and generally allows for easy entry and exit, contributing to its convenience as a quick stop for fuel. For those navigating the busy South Jersey road network, its accessibility is a definite practical advantage.

As a standard Sunoco branded gas station, this location on Route 38 offers the essential services expected by motorists, keeping in line with New Jersey's full-service fueling regulations:

• Fueling Stations: The primary service is the dispensing of various grades of gasoline, typically including regular, mid-grade, and premium options. Sunoco is known for providing Top Tier fuel, which contains enhanced detergents designed to keep engine components cleaner and optimize performance.
• Full-Service Pumping: In accordance with New Jersey state law, attendants are present to pump your gas for you. This service offers convenience, especially during inclement weather or when drivers are in a hurry.
• Window Washing (Optional/Contentious): Attendants may offer to wash your windshield. While this is often a courtesy, customer reviews indicate that at this specific location, it can become an issue if performed against the customer's wishes, leading to potential disputes over payment.
• Convenience Store (Likely): Most Sunoco stations, particularly those on major highways, typically feature a convenience store. While not explicitly detailed in the provided reviews for this address, such stores usually offer a range of snacks, beverages, and basic automotive essentials, enhancing the overall stop for customers.
• Sunoco Go Rewards® Participation: As a Sunoco-branded location, it likely participates in the Sunoco Go Rewards® program, allowing customers to earn discounts on fuel purchases through their loyalty program.

The Sunoco at 5420 NJ-38 has a few operational features, but many are unfortunately overshadowed by critical customer feedback:

• Prominent Highway Location: Its position on NJ-38 provides high visibility and easy access for drivers, making it a convenient refueling point in the Pennsauken area.
• Sunoco Top Tier Fuel: The station offers Top Tier gasoline, which is formulated with higher levels of detergents to help keep engines clean and running efficiently. This is a beneficial feature for vehicle maintenance.

However, the most significant "highlights" from customer reviews are negative and point to serious concerns:

• Run-Down Facility: One customer explicitly stated, "The facility is pretty run down," which can impact the overall perception of cleanliness, maintenance, and safety at the station.
• Aggressive and Unprofessional Attendant Behavior (Physical and Monetary): A customer reported that an attendant "punched my gas door open," indicating potentially reckless or disrespectful handling of property. Furthermore, the same review mentioned the attendant leaving a credit card in the machine, which is a major security concern.
• Demands for Unwanted Services/Change Withholding: Another review describes an attendant washing a window even after being told "multiple times I did not want my windshields washed," and then demanding $2 for it. Critically, the attendant reportedly "made me wait because I asked for my change and made a snide remark about me having been being Jewish bacause I asked for what was mine." This allegation of religious discrimination and deliberate withholding of change is extremely serious and points to highly unethical conduct.
• Lack of Customer Respect and Integrity: The combination of aggressive behavior, perceived attempts to "scheme" customers out of money, and deeply offensive remarks severely undermines trust and indicates a significant issue with customer service and ethical conduct at this location.
• Strong Negative Recommendation: The review concludes with a powerful warning: "DO NOT VISIT THIS ESTABLISHMENT!" This direct advice from a deeply dissatisfied customer is a critical takeaway for potential patrons.

These serious negative reports regarding staff conduct and integrity are paramount considerations for any potential customer.

As a Sunoco branded station, this location on Route 38 would typically participate in Sunoco's national loyalty programs and credit card benefits.

• Sunoco Go Rewards® Program: This program allows customers to earn discounts on fuel purchases by using the Sunoco mobile app and linking a payment method. Users can typically save 3¢ per gallon, with additional savings if they use the Sunoco Rewards credit card.
• Sunoco Rewards Credit Card: This branded credit card offers further savings (typically 5¢ per gallon) on every fuel purchase at Sunoco stations, which can be stacked with Go Rewards.
• Grocery Rewards Partnerships: In some areas, Sunoco partners with grocery store loyalty programs, allowing customers to redeem points earned from grocery purchases for gas discounts.

However, given the grave concerns raised by customer reviews regarding attendant conduct, security, and potential attempts to withhold change or demand payment for unwanted services, any potential monetary savings from promotions should be carefully weighed against these significant risks. Customers are advised to prioritize their safety and ensure secure transactions above all else.

To contact the Sunoco station at 5420 NJ-38 in Pennsauken, NJ:

• Address: 5420 NJ-38, Pennsauken, NJ 08109, USA
• Phone: (856) 663-7661

Given the severity of the customer complaints, particularly concerning allegations of discrimination and potential theft, individuals who have experienced such issues are strongly advised to contact the station directly using the provided phone number to report their experience, and if appropriate, to consider reporting the incident to local authorities and their credit card company or banking institution.

For residents of Pennsauken, NJ, and those traversing the busy Route 38 corridor, the Sunoco gas station at 5420 NJ-38 offers the basic convenience of a geographically accessible fuel stop. Its location on a major highway ensures easy access, and as a Sunoco station, it theoretically provides Top Tier fuel, which is beneficial for vehicle maintenance.

However, it is with profound caution and strong advisories that one can consider this station "suitable" for locals. The customer reviews present extremely serious and deeply disturbing allegations of unprofessional conduct, including aggressive behavior, attempts to charge for unwanted services, and deeply offensive, discriminatory remarks, culminating in an explicit warning not to visit. In New Jersey, where full-service fueling entails direct interaction with attendants, trust, respect, and integrity are paramount. The reported experiences fundamentally undermine these core expectations.

While the convenience of a nearby gas station is undeniable, the potential for a negative and even potentially harmful customer experience at this specific location, as described by multiple patrons, is a critical factor that overshadows any geographical advantage. For the safety, dignity, and financial security of New Jersey drivers, it is strongly recommended that locals exercise extreme caution and consider exploring alternative, more reliably trustworthy fueling options in the Pennsauken area until these very serious concerns regarding staff conduct and customer treatment are thoroughly and demonstrably addressed by the station's management.