Streamline Car Wash

Update- Per the owners response below, I went back to the car wash on 6/19/23 to review the footage with the manager. I was not allowed to go in with the manager, and had to sit outside and wait. After driving a half hour each way, per there request and sitting waiting for ~20 minutes I was told they can't access the cameras, though I did see from outside the cameras were currently running. I filled out an incident report, was not given a copy, and was told the owners would contact me. Contact from the owners took a few days and wasn't until I also reached out via facebook messenger and then all communication since happened via email They essentially acknowledged that the paint was on the truck before going into the wash, but can't confirm that it was removed via a camera after the wash. And essentially blamed it on the age of the vehicle, or a paint imperfection in that location that the cameras couldn't see, which I can say with 100% certainty didn't exist. They also in their reply included images of every other angle of my truck other than the area in question, and tried painting a false picture of my vehicle condition overall with those images. (Bird droppings on my front driver fender, a single small dent in another location, and roof paint that was previously damaged, but me cutting something with a knife up there and damaging the roof) irrelevant to this incident. They offered me a refund and 10 free washes. Yes, 10 free washes to the car wash that removed paint from my vehicle. I challenged their first email, said it was unacceptable response, and proposed resolution, and we went back and forth a few additional times. In those emails, i was told, that "people have tried to take advantage in the past, not saying that is you" but it was the implication with the rest of the conversation. I was also questioned on the timing because my review wasn't left until a few days later. Luckily I have images from that same day, after the car wash, showing the paint missing, which they acknowledged as not being missing upon entering the wash bay. Instead of trying to come to a resolution, or wanting to see the truck or discuss in person after their defense of condition was challenged, my character, and integrity were questioned, as was if I was being honest. I understand that this is a potential expensive issue, and that people may have tried taking advantage in the past, and as a small business owner you need to play defense. There is however, a way that you navigate those issues and conversations with the person impacted, which is not the way this was handled. More informative questioning, less accusation and speculation. Until I said that I no longer wish to go back and forth via email and be spoken to this way, and that I would be having the truck fixed on my dime, updating this review to explain to the public how this was handled, and getting the word out via additional channels, at no point were they even considering taking care of the damage they caused. Then they suddenly said get estimates, and we'll "consider it". Then proceeded to recommend a body shop. Too late. I had already decided I no longer wished to deal with them. And said that I hope if nothing else, my feedback will impact how you handle these situations and customers in the future. I hope not one single additional person has to experience this. These people, are a disgrace. Original Review: First time coming here. Car wash got my truck very clean, the staff was great, and the line moves fast. I was so happy I gave a $20 tip on my $18 wash. But, when I got home, I realized it took paint off my truck which has never been a problem elsewhere. If not for that, it'd be 4 or 5 stars, but left with no option but 1 star here...

Oct 15, 2024 · Lawrence Foppiano

I have no idea why this is rated so high!!! It was a couple people in masks banging on the windows, one small group of people in the actual car wash, and there was nothing scary. For $40 a car, it makes no sense how this is rated so highly. The concept is cool but the execution left a whole lot to be desired!!!

Nov 02, 2024 · Erin Sassaman

We went for their Halloween special. It was so much fun . Totally worth it !

Nov 01, 2024 · Sweta Survi

Its a car wash. Lol. Getting the wipe crew to wipe the excess tire shine is like sticking needles in your eyes. But so far the center hasnt damaged my vehicle. The chemicals used really do promote a nice shine.

Feb 13, 2025 · Jim Testa

Paid $18 for an Ultimate wash thinking it would be sufficient, was I ever wrong. Worst car wash I have ever visited, washed my car twice and my vehicle is still dirty! Also did not apply any tire shine and wheels are still dirty as well! Workers lazily dried the car, obviously missing lots of areas. Do not waste your money here!

Oct 09, 2020 · Osman Rana