X pert Automotive Repair

For those in Fayetteville, NC, seeking automotive repair services, X pert Automotive Repair is located at 3562 Gillespie St, Fayetteville, NC 28306, USA. This establishment operates within the "Auto Repair Stations" category, aiming to provide a range of services to keep vehicles on the road. The phone number for inquiries is (910) 670-3159 or +1 910-670-3159.

X pert Automotive Repair is situated on Gillespie Street, a common area for businesses, which suggests a practical and accessible location for motorists in Fayetteville. The facility itself would typically feature a repair bay area for vehicle work and a customer waiting area. While specific details on the physical environment are not extensively available, auto repair shops generally focus on functionality and efficiency to handle various vehicle issues. Operating hours are usually Monday through Friday from 9:00 AM to 6:30 PM, with the shop closed on Saturdays and Sundays. This provides a clear schedule for customers to plan their visits.

As an "Auto Repair Station," X pert Automotive Repair is expected to offer a variety of services essential for vehicle maintenance and repair. While a comprehensive list is not explicitly detailed in the provided information, common services offered by such establishments include:

• General Auto Repair: Addressing a broad spectrum of mechanical and electrical issues that vehicles may experience.
• Oil Changes: A fundamental maintenance service crucial for engine health.
• Vehicle Diagnostics: Utilizing tools and expertise to identify the root cause of vehicle problems, often indicated by warning lights or unusual symptoms. This would typically involve checking systems like the engine, transmission, and electrical components.
• Brake Service: Inspection, repair, or replacement of brake components.
• Engine Work: While the review mentions that certain complex engine repairs like piston rings might not be handled, it implies that other engine-related services would be available.
• Tire Services: Potentially including tire rotation, balancing, and replacement, though not directly confirmed by the provided details.

The shop also appears to offer financing options through services like Snap Finance, which allows customers to lease-to-own merchandise or services, making repairs potentially more affordable for those needing payment flexibility.

Customer feedback provides a mixed but insightful view of X pert Automotive Repair. One review highlights "Great service" and praises an individual named Andre for being "precise, respectable and honest" and a "better mechanic." This positive testimonial emphasizes the presence of skilled and trustworthy staff members who prioritize customer satisfaction and clear communication, which are crucial attributes for any auto repair business.

However, another review presents a significantly negative experience, which warrants careful consideration. This customer reported issues including:

• Misinformation regarding service capability: The customer was initially informed that head gasket work was performed, only to be told later that piston ring issues (which can be related to white smoke) were not handled.
• Questionable diagnostic practices: The suggestion that an oil change would resolve white smoke, and the inability to perform a diagnostic without oil, raises concerns about the thoroughness and accuracy of initial assessments.
• Property loss: A serious complaint involved a missing license plate while the vehicle was in the shop's custody, which the owner reportedly dismissed as "that's crazy."
• Unresolved issues: The primary concern of white smoke remained unaddressed after the service, leading to frustration and a sense of wasted time and money.

This contrasting feedback suggests that customer experiences at X pert Automotive Repair can vary significantly. While some customers like the service and find the staff honest, others have encountered major issues related to communication, diagnostic integrity, and accountability for property. This indicates that while the shop has the potential for positive interactions, there are areas where consistency in service delivery and customer handling may be a challenge.

It's important for prospective customers to consider both types of reviews. The positive review underscores the possibility of receiving good, honest service, particularly from specific mechanics like Andre. The negative review, however, points to potential risks and the importance of clear communication about services, diagnostics, and vehicle security before any work commences. For an auto repair station, trust and transparency are paramount, and the negative review indicates a breakdown in these areas for at least one customer.

Regarding professional affiliations or certifications, such as ASE certification for mechanics, this information is not directly provided in the available details. However, many reputable auto repair shops employ ASE-certified technicians to ensure a high standard of work.

Based on the available information, X pert Automotive Repair offers financing through Snap Finance. This is a significant promotional feature, as it provides a lease-to-own option for parts and services, which can be very helpful for customers facing unexpected and costly repairs. This allows for a more flexible payment structure over time rather than an upfront lump sum. Details on other specific promotions, discounts, or loyalty programs are not publicly detailed within the provided context. Customers interested in current specials or discounts would typically need to inquire directly with the shop via phone or in person.

In summary, X pert Automotive Repair at 3562 Gillespie St in Fayetteville, NC, serves as a local auto repair station offering general maintenance and repair services, with a specific focus on vehicle diagnostics and core services like oil changes. Customer experiences appear to be polarized, with some praising individual mechanics for their honesty and skill, while others report serious concerns regarding service quality, communication, and property security. Prospective customers should approach with awareness of these varying experiences and consider thorough communication about their vehicle's issues and expected services before committing to repairs.