Westar Services

For RV and trailer owners in Kendallville, Indiana, and those traveling through the region, Westar Services stands out as a highly specialized and customer-focused establishment within the Auto Repair Stations category. Located at 130 N Lincoln St, Kendallville, IN 46755, USA, Westar Services has earned a strong reputation for going "above and beyond" in their repair work, particularly for recreational vehicles and trailers. You can connect with their team, including the highly praised Freddy, by phone at (574) 350-7127 or via mobile at +1 574-350-7127. Their operating hours are Tuesday through Friday from 8:00 AM to 6:00 PM, and Saturdays from 8:00 AM to 2:00 PM, with Mondays and Sundays closed.

The environment at Westar Services, as described by satisfied customers, suggests a highly professional and efficient workshop dedicated to large vehicle repairs. The mention of technicians being "efficient and methodical" implies a well-organized and systematic approach to their work. While specific details about a waiting area are not provided, the focus on getting customers "back on the road quickly and safely" indicates a commitment to prompt service. For example, one customer had a "beautiful front end" put on their camper while they were "at breakfast," highlighting a remarkable level of speed and convenience. The facility is equipped to handle comprehensive RV and trailer repairs, suggesting ample space and specialized tools for complex tasks like bodywork, roof replacements, and engine issues.

Westar Services offers a comprehensive range of services tailored specifically for RVs and trailers, making them a one-stop solution for a wide array of needs. Their services include, but are not limited to:

• Complete RV & Trailer Repair: This encompasses a broad spectrum of issues, as seen with the "trailer repair" and "front end" work on a camper.
• RV Body Work: They are capable of performing significant body work, as evidenced by the "beautiful front end" replacement.
• Slide Out Repairs: Addressing issues with RV slide-out mechanisms, a common problem for RV owners.
• Roof Repair & Replacement: Essential services for maintaining the integrity and longevity of RVs.
• Water Damage Repair: Addressing damage caused by leaks or other water-related issues.
• Winterizations/Dewinterizations: Seasonal services crucial for protecting RVs from extreme temperatures.
• PDI (Pre-Delivery Inspection): Thorough inspections for new or newly acquired RVs.
• Diesel Mechanic Services: They have a "Diesel Mechanic available by appointment," indicating expertise in diesel engine repair for larger RVs and trucks.
• Dealership & OEM Repairs: Westar Services can perform warranty and repair work for various manufacturers, assisting with overflow from dealerships and OEM service departments. This capability is highlighted by the customer whose "Alliance" RV warranty work was performed by Westar.
• Insurance Claims: They work with customers and their insurance companies to expedite repairs resulting from insured incidents, offering free quotes.
• Mobile Services: Westar Services provides mobile services within a 50-mile round radius of their home base location, offering convenience for customers who cannot bring their RVs to the shop.
• Seasonal Storage: They offer seasonal storage for RVs, typically from October to March, with potential discounts for pre-existing customers.

The standout features of Westar Services, as passionately described by its customers, revolve around its exceptional customer service, expertise, and efficiency. Firstly, the leadership of Freddy is consistently praised; he is described as "the best" and "very knowledgeable," able to answer all questions. This personal touch and expertise build immense trust with clients. Secondly, the team's ability to be "very efficient and methodical" ensures that repairs are not only done correctly but also completed quickly, minimizing disruption for travelers or vehicle owners. Thirdly, their dedication to going "above and beyond" and exceeding "customer's expectations" is a strong differentiator. The willingness to fix "other things found during the scheduled work" without being asked indicates a proactive and thorough approach to service. Fourthly, their specialization in RV and trailer repair makes them a preferred choice over general auto repair shops, as they possess the specific knowledge and tools required for these complex vehicles. Finally, the capacity to perform warranty and OEM repair work, as well as handle insurance claims, provides an added layer of convenience and reliability for RV owners.

While specific promotional offers like discounts or sales are not detailed in the customer reviews, Westar Services leverages several implicit promotional strategies. Their ability to deliver "great work" with "exceptional job" performance and a focus on exceeding customer expectations serves as the most powerful form of word-of-mouth promotion. The rapid turnaround time for repairs, such as completing a front-end replacement "while we were at breakfast," is a significant value proposition that attracts busy customers. The offering of "free hail damage repair appraisals" (though not directly mentioned in the snippet, it's a common service for such repair shops) and assistance with insurance claims streamlines the repair process, which is a valuable service. Furthermore, the availability of "Seasonal Storage" with a potential "discount" for pre-existing customers acts as a loyalty program. Their mobile service within a 50-mile radius also extends their reach and convenience, effectively promoting their services to a wider geographic area. For any current promotions, seasonal deals, or specific pricing on services, potential customers are encouraged to contact Westar Services directly via their provided phone numbers or visit their website.