Shepherd's Chevrolet GMC - Parts Department

Shepherd's Chevrolet GMC - Parts Department stands as a key component of the larger Shepherd's Chevrolet GMC dealership network, serving various locations in Indiana, including Wabash, Rochester, Kendallville, and North Manchester. As an integral part of the "Auto Repair Stations" category, this parts department is specifically dedicated to providing authentic, high-quality parts and accessories for Chevrolet and GMC vehicles, supporting both professional service centers and individual car owners. Their focus on genuine OEM (Original Equipment Manufacturer) parts distinguishes them as a reliable source for maintaining the integrity and performance of your vehicle.

The environment at Shepherd's Chevrolet GMC - Parts Department is designed to be professional, organized, and customer-friendly. While specific details about the physical layout of each parts department may vary by location, the overarching theme across the Shepherd's network emphasizes a clean and efficient operation. Expect well-stocked shelves with clearly categorized parts, allowing for quick and accurate retrieval. The staff are typically housed in a designated area, ready to assist customers. The dealership as a whole strives for a welcoming atmosphere, aiming to make the entire experience, from sales to service and parts, as pleasant and stress-free as possible. Customer testimonials frequently highlight the friendly and helpful nature of the staff, suggesting a positive and supportive environment for inquiries and purchases.

The core service provided by Shepherd's Chevrolet GMC - Parts Department is the sale of genuine Chevrolet and GMC parts and accessories. This is crucial for vehicle longevity and optimal performance, as OEM parts are specifically designed and tested to fit your vehicle's make and model.

Key services include:

• Genuine OEM Parts Sales: They offer a wide array of authentic parts directly from the original manufacturer for various Chevrolet and GMC models. This includes everything from routine maintenance items like oil filters, air filters, and brake pads, to more specialized components for engine, transmission, and electrical systems.
• Parts Ordering: Customers can conveniently order parts online, providing an efficient way to secure necessary components without an in-person visit initially. Once an order is placed, customers are typically notified when their parts are ready for pickup.
• Expert Automotive Advice: The parts department is staffed with knowledgeable professionals who can provide expert guidance on selecting the correct parts for specific repairs or upgrades. They understand the intricacies of Chevrolet and GMC vehicles and can assist both seasoned mechanics and DIY enthusiasts.
• Accessory Sales: Beyond replacement parts, they also offer genuine accessories to personalize or enhance your Chevrolet or GMC vehicle. This can range from floor mats and cargo organizers to performance upgrades and exterior styling elements.
• Support for Service and Repair: The parts department works in tandem with the dealership's service center, ensuring that technicians have immediate access to the correct parts for repairs and maintenance, contributing to efficient service turnaround times.

Several features distinguish Shepherd's Chevrolet GMC - Parts Department:

• Commitment to Genuine OEM Parts: A primary feature is their strong emphasis on selling only genuine OEM parts. This commitment ensures that customers receive components that meet the manufacturer's strict quality and performance standards, which is vital for maintaining vehicle value, safety, and reliability. They often highlight the potential pitfalls of cheaper, aftermarket alternatives that may not fit correctly or offer the same level of durability.
• Knowledgeable Staff: The parts team is comprised of dedicated and knowledgeable professionals. They are well-versed in the specifications and applications of a vast range of Chevrolet and GMC parts, enabling them to provide accurate information and assist customers in making informed decisions.
• Online Ordering Convenience: The availability of an online parts order form streamlines the purchasing process, allowing customers to easily request parts from the comfort of their home or workplace.
• Integration with Service Department: Being part of a full-service dealership means seamless integration between the parts department and the service center. This synergy ensures that vehicles undergoing maintenance or repair receive the correct parts quickly, minimizing downtime for customers.
• Customer Satisfaction Focus: The Shepherd's dealership group, including its parts departments, consistently receives positive feedback for its customer service. This focus on treating customers like "family" contributes to a reassuring and supportive experience when purchasing parts.

Shepherd's Chevrolet GMC - Parts Department frequently offers various promotions and specials to provide value to their customers. These promotions can vary by location and time, but generally aim to make genuine parts more accessible and affordable.

Examples of typical promotions found across the Shepherd's network and similar dealerships include:

• Parts Coupons: They often provide coupons for specific parts, such as discounts on oil filters, brake pads, or batteries. These can be printed from their website or presented digitally.
• Service and Parts Bundles: Promotions may combine parts with installation services, for instance, a discount on brake pad installation or tire replacement when purchasing the parts from their department.
• Rebates: Rebates are commonly offered on the purchase and installation of select genuine parts, such as brake pads, struts, shocks, and tire pressure monitor sensors. These rebates are often provided as Visa gift cards upon submission of a rebate form.
• Tire Offers: Special deals on tires are frequent, including "Buy 3, get 1 for $1" promotions on eligible brands like BFGoodrich, Bridgestone, Goodyear, Michelin, and Pirelli, when purchased and installed at a participating GM dealer.
• Oil Change Specials: While primarily a service promotion, oil change specials often highlight the use of genuine ACDelco or Mobil 1 full synthetic oils, reinforcing the quality of parts used.
• Seasonal Specials: Promotions may align with seasonal maintenance needs, such as discounts on battery checks and replacements before winter, or air conditioning system parts in the summer.

Customers are encouraged to regularly check the "Service & Parts Specials" section on the respective Shepherd's Chevrolet GMC dealership websites for the most current and specific offers. These promotions represent an opportunity to save money while still ensuring the use of high-quality, genuine parts for your Chevrolet or GMC vehicle. The combination of expert advice, readily available genuine parts, and ongoing promotions makes Shepherd's Chevrolet GMC - Parts Department a valuable resource for maintaining your vehicle.