Walmart Auto Care Centers

If I could give zero stars, I would. Do not ever take your car for service here, unless you want to walk out with hundreds of dollars of new repairs needed and no apologies or resolution from management. Brought my car for an oil change and tire rotation. My service report states my tires were all inflated to 35 PSI. Within a MINUTE of leaving where the tech had parked my car, my low tire pressure light came on. I used my mobile air compressor and my tire pressure was at 19 PSI. I drove back to the auto center where they told me I had a nail in my sidewall that was not repairable and I would need all new tires. I explained there is no possible way I could have gotten that nail in my tire and lost so much air in such a short time frame. The manager, Crystal, was completely unapologetic and told me they "don't use nails" and there is no way the issue was their fault. Mind you, nobody actually showed me if it was a nail or not--for all I know that was a lie to cover what was so clearly their mistake. One tech claimed she hadn't touched my car, yet her name was LITERALLY written on the service report they gave me. So, clearly they're comfortable telling customers lies. I now need 4 new tires all because I wanted routine maintenance. Save yourself the stress and money and go somewhere where they at least understand the concept of customer service.

Dec 29, 2024 · Carissa Fumarola

Last 3 or 4 times I've been here there are 0 workers back there. And once you walk in you're locked in until one late you out. Which you can't even get out until one shows up. Absolutely BS

Jan 26, 2025 · shawn wallace

Scheduled an appointment, went in and a gentleman told some lady to help me. She had already looked me in my face a couple times and when he told her to help me, she acted as if she didn’t want to (I should’ve taken a hint then). She pulled my name up and asked me about a car I no longer own so then with an attitude she’s like “well now I have to go outside and get the info off of whatever vehicle it is”. Ok….. I thought I could get a basic oil change which is what I budgeted for but my car needed a synthetic. I told her I didn’t plan for that and asked the price, she told me and I was like I may have to wait but… Before I could say anything else she walked off. I ended up going to Toyota and paying more but whatever, at least they were polite. To make sure there’s no mix up, it’s the older white lady with the drawn on eyebrows in automotive. I didn’t have any issues with anyone else but I didn’t want her to have any dealings with my vehicle so I just went elsewhere.

Mar 19, 2024 · Miles McGuire-Davis

Jake went above and beyond helping me today. Managed to get me in without an appointment and was able to answer any questions I had. He was extremely helpful and offered top tier customer service. I’ll definitely be asking for him from now on.

Aug 11, 2023 · Jana Metro

Ordered four tires as part of a Black Friday deal. Showed up at 7:00 am for installation and they were ready for me. I did a little shopping and received a text that they were finished after about 45 minutes. The manager Brad was friendly and helpful. A big thanks to him and his team. Exceeded my expectations!

Nov 23, 2022 · Jared Carr

If I could give zero stars I would my mom went there at 12:00 pm today and they kept giving her the run around on the part she needed that they don’t have so they sent her to auto zone 2 times to get the part then when they say she got the right part then they saying they don’t know how to put the air filter in when they doing the oil change which never happened and it’s 5:00 pm they wasted all day and my mom been there all day just for them to not know what they doing, and never even worked on the car was just sitting there trying to figure out how to put it in . They need to shut this auto place down that has a manual book on telling the mechanics on how to do stuff from back in 2022 and have new people there that don’t know what they doing. My mom tried to ask for a discount from the manager for the inconvenience when they thought they were going to work on her car but the manager said no. Yall is a sorry company that need to train your men and have new managers that is more compassionate when it comes to yall mess ups . Yall should be ashamed of yall self !!!!

Apr 16, 2025 · Cc

Purchased tires which had to be ordered and was told tires would be in April 23rd Wednesday so I made a appointment for Thursday April 24th I asked if I could drop my truck off Wednesday night then they could have my truck for entire day service advisor said no problem.So I take truck over waited 20 minutes to be checked in finally flagged down a tech was told there was no advisor on duty and they don’t keep vehicles overnight. which I’ve never heard of.So I took my tires and will be taking my truck to a service center that has a advisor on duty.There was other customers wanting to ask about different services also.Im not sure if this is just a normal thing to happen or if it was a fluke but I wouldn’t waste my time here.

Apr 23, 2025 · Toney Bradford