Von's Garage LLC

Located at 5 Spring Ave, Troy, NY 12180, USA, Von's Garage LLC operates within the broad platform category of Auto Repair Stations. While typically associated with traditional vehicle maintenance and repair, Von's Garage LLC also offers services relevant to the evolving automotive landscape, specifically providing an Electric Vehicle (EV) charging station. They can be contacted by phone at (518) 238-3626 or via mobile at +1 518-238-3626.

Von's Garage LLC's environment is multifaceted, serving both traditional internal combustion engine (ICE) vehicle needs and the growing demands of electric vehicles. As an auto repair station, it would feature a garage area for mechanical work. Crucially, for EV owners, Von's Garage LLC is equipped with four J1772 (Level 2) EV charging ports, as reported by EV charging station platforms like PlugShare and ChargeHub. These chargers are typically available 24 hours a day, offering convenience for EV drivers in the Troy area. The location is noted to potentially include amenities such as EV parking, restrooms, and access to dining and shopping options nearby, making it a potentially convenient stop for drivers to charge their vehicles. While the EV charging infrastructure is a modern addition, the overall environment, as suggested by some reviews, may present challenges related to customer service and communication, particularly concerning their towing operations. Customers should be prepared for a utilitarian garage setting for vehicle services, with the added benefit of on-site EV charging.

As an Auto Repair Station, Von's Garage LLC provides a range of services beyond just EV charging, often including general vehicle repair and towing. However, the provided customer feedback strongly highlights aspects of their towing service, indicating that this is a significant part of their operations. While specific details on general auto repair services like brake repair, oil changes, or tire sales are not provided, their primary offerings can be inferred:

• Electric Vehicle Charging: With four J1772 Level 2 EV charging ports, Von's Garage LLC offers a crucial service for electric vehicle owners. Level 2 charging provides a steady charge suitable for topping up while running errands or for an overnight charge. Pricing for these stations is typically per kilowatt-hour (kWh), and users may need to activate them through a specific network like EVGateway.
• Towing Services: Based on customer reviews, Von's Garage LLC actively provides vehicle towing. This includes towing for accidents, parking infractions, or breakdowns. It is vital for potential customers to note that some reviews express significant dissatisfaction with their towing practices, specifically regarding vehicle damage and claims of unprofessional conduct and lack of accountability, particularly concerning how certain vehicle types (e.g., automatic WRX requiring all four wheels off the ground) are towed.
• General Auto Repair (Implied): As an "Auto Repair Station" that also handles towing, it is highly probable that Von's Garage LLC offers general mechanical repair services. These would typically encompass diagnostics, engine work, brake repairs, and other common automotive maintenance and repair tasks, though no specific positive or negative reviews are provided for these services directly.

The emphasis from customer feedback is heavily skewed towards the towing aspect, making it a critical consideration for those seeking their services.

The features of Von's Garage LLC are distinctly split, reflecting contrasting aspects of their operations. On the positive side, for EV owners, a notable feature is the availability of multiple (four) J1772 Level 2 EV charging ports. This provides a valuable charging option for electric vehicles in the Troy area, contributing to the local EV infrastructure. The 24-hour accessibility of these chargers is also a convenience feature, allowing drivers to charge at any time. However, the most prominent features highlighted by customer reviews, unfortunately, pertain to negative experiences, primarily revolving around their towing services. These features include:

• Allegations of Vehicle Damage during Towing: Several reviews explicitly claim that vehicles were damaged during the towing process, with one instance specifically mentioning an automatic WRX being improperly towed, leading to potential drivetrain damage.
• Lack of Accountability and Professionalism: Customers have reported that Von's Garage LLC refused to admit mistakes or provide insurance information when confronted with claims of damage. This perceived lack of professionalism and accountability is a significant negative feature.
• Poor Communication and Customer Service (for towing): Reviews describe interactions as "horrible," "criminal," "liars," and "unprofessional," with staff allegedly being rude and unhelpful when addressing customer concerns about towing incidents.
• Questionable Mechanical Competence (for towing drivers): One review even goes as far as to state that tow drivers "don't even know the difference between a winch and a ratchet," implying a lack of basic knowledge crucial for safe towing operations.

Therefore, while they offer an essential EV charging service, potential customers should be aware that the general auto repair and especially the towing services have received highly critical feedback regarding professionalism, care, and accountability.

Based on the provided information, there is no explicit promotional information or marketing campaigns detailed for Von's Garage LLC. Unlike businesses that might offer discounts or loyalty programs, the available customer reviews present a challenging narrative for traditional promotion. In the absence of positive customer testimonials or stated promotional offers, the existing online presence, particularly the negative reviews, effectively acts as a form of "anti-promotion" or a significant cautionary note for potential customers. For EV charging, their listing on platforms like PlugShare and ChargeHub serves as their primary means of informing the public about the availability of charging ports. Pricing information for the EV chargers (e.g., $0.42/kWh for Level 2) is typically found on these platforms rather than through direct promotions from Von's Garage LLC. Given the severe negative feedback concerning their towing and general customer service, any positive promotional efforts would likely be overshadowed by these public complaints. Prospective customers are strongly advised to consider these reviews when evaluating Von's Garage LLC for any service beyond perhaps a quick, self-serve EV charge, as the core of their publicly available reputation leans heavily on negative service experiences.