Volkswagen Columbus Service & Parts Department

(19 reviews)

Auto Repair Stations Ohio Franklin County Dublin Perimeter Loop Road

Franklin County . Ohio

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+1 614-717-4843
parts.magvolkswagen.com
6335 Perimeter Loop Rd, Dublin, OH 43017, USA

Operating Hours

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 7:30 AM - 6:00 PM

Sunday Closed

Volkswagen Columbus Service & Parts Department Introduce

Located at 6335 Perimeter Loop Rd, Dublin, OH 43017, Volkswagen Columbus Service & Parts Department operates within the "Auto Repair Stations" category, providing both genuine Volkswagen parts and vehicle service. They can be reached by phone at (614) 717-4843 or +1 614-717-4843.

Customer reviews present a mixed perspective on the services offered. One customer reported a significantly negative experience with the service department, alleging misdiagnosis of an engine issue that led to further damage and expressing dissatisfaction with the lack of accountability and customer service. This customer strongly advises against buying or servicing vehicles at this location.

Another review mentions a former service advisor, Bobby Cundiff, who was praised for his expert advice and clear communication, providing an exceptional customer experience. However, this review notes that since his departure, the service department's atmosphere is perceived as less warm and friendly.

In contrast, the parts department received positive feedback for its efficiency and focus on customer time. One customer appreciated the convenience of ordering windshield wipers over the phone, which were ready for pickup with the invoice prepared, allowing for a quick and easy transaction.

As a Volkswagen Service & Parts Department within the "Auto Repair Stations" category, they offer genuine OEM (Original Equipment Manufacturer) parts for Volkswagen vehicles. The parts department is noted for its efficient service. However, experiences with the service department appear to vary, with a recent negative review highlighting potential concerns regarding diagnostic accuracy and customer support. Local Volkswagen owners in Dublin, OH, seeking genuine parts may find the parts department to be a reliable resource. For service needs, it is advisable to consider the recent feedback when making a decision. No specific promotional information is available in the provided reviews.

Volkswagen Columbus Service & Parts Department Photos

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Volkswagen Columbus Service & Parts Department Location

Volkswagen Columbus Service & Parts Department Customer Reviews

Horrible horrible service ! Took my car in cause the engine light came on . They told me the Evap canister and n80 valve went out . They cleared the codes and sent me on my way and the engine light came back on . Took the car back and told them it was back on and Ali Jabbar said “it’s fine to drive just bring it back tomorrow “ …..on my way back the next morning the PCV valve failed and blew out the timing seals and now they are saying the plastic oil pan is bad all because they sent me home . But who’s responsible for the damages ? Me ! They are taking no ownership of their misdiagnosis and sending me home . Had they kept the car I wouldn’t be replacing seals and oil pans but they don’t care . I would never recommend anyone buy or take your car here ever ! Pic attached my car covered in oil cause it blew oil out on the freeway because of their mistake they will not own up too . Zero star for customer service

Aug 22, 2023 · Chad Long

In the service department, Bobby Cundiff never failed to deliver expert advise and quick/clear communication. He worked tirelessly to provide an exceptional all-around customer experience. Unfortunately, now that he's left, the service department isn't as warm and friendly as it once was. In the parts department, I absolutely appreciate the attention to detail and focus on the value of customer time. I recently ordered windshield wipers over the phone, and when I arrived to pick them up, they were ready for me at the counter with invoice already prepared. Card swipe, sign, and go.

Dec 08, 2022 · Daniel Jessberger

Brought my Passat, purchased at another dealer, in for an oil change. MAG unscrewed my license plates to install their logo plate surround. I did not authorize any work on license plate area and service rep tried to tell me that plate surround installation does not require the removal of any fasteners. Thoroughly unpleasant to work with

Mar 28, 2024 · John & Sarah Novak

I would recommend very professional

Feb 19, 2025 · AHMED ABDI

As usual, had a great service experience with Bobby Cundiff at MAG VW in Dublin. I highly recommend calling him for your servicing needs. I've also had very positive experiences with their sales staff, Drake Heth in particular.

Jun 30, 2021 · Jay Coane

Another awesome visit with the MAG VW service department. Per usual Brandon takes care of me and makes everything a very painless process! Love the dealer and love Brandon. Will not take my VW anywhere else!

Mar 22, 2025 · Southern

Took my Tiguan in this past week to patch a nail in my tire. It took them overnight for them to find the leak and wouldn’t honor my wheel and tire insurance, ended up paying out of pocket. I financed my car at MAG and got the wheel and tire insurance through this dealership. Horrible customer service and experience. Will not be buying or servicing at MAG ever again.

Apr 20, 2025 · Brittany Keele