Villa Automotive & Autobody

They had our work truck for one week. They never called to update us. We called daily to check on it. At the one week mark when I called Rich was annoyed and said “you guys call twice a day and I told you we need to get a lift”. I was put off by his demeanor as I was just checking the status of our truck as it had been a whole week. I wonder if he wouldn’t call on his truck if someone had it for a week and still hadn't put it on a lift so they could diagnose what was wrong. Paid $180. No diagnostic results and it’s not fixed. I’m actually OK that it’s not fixed and that there’s no diagnostic results. I’m not OK with the lack of communication and him being short with me on the phone because I called to check on the truck that my husband uses for work daily. Their message on their phone says they are honest, fair, cost-effective, and can fix anything. I would say that’s not true and they can add, they are poor communicators. When I picked the truck up, the guy pulled it around, and jokingly said “well, it still runs”! Very unprofessional. The gal at the front desk was very sweet.

Jan 16, 2025 · jenny owens

I was so impressed with the speed and quality of the work done here! I took my car in for some body work on Monday morning of Thanksgiving week, hoping that it could be done by the next Saturday, and they called me on Tuesday afternoon to say it was ready. Looks good as new and was even a bit cheaper than the estimate! Will definitely be coming back if I need anything else done in town.

Nov 26, 2024 · Olivia Robertson

While I didn’t actually end up getting my problem fixed (The car has a lot of problems and it’s not worth it anymore) Ron were very kind and upfront with what he was going to be able to do! Going to an auto shop as a girl who doesn’t know a lot about cars can be kind of daunting but I appreciate that I felt respected and they communicated clearly. Additionally, they drove me to my work and even drove my car back to me for me.

Jan 15, 2025 · cassidy anderson

For SLO county, Villa does it all, the first time. Sinple oil changes to complete engine work all done by Certified mechanics or even a mechanical Engineer. They are open 7 days a week, provide free rides, own their own towing service and body shop. ATTN GERMAN CAR OWNERS: Don't waste your time and money elsewhere (like I have). Villa has the mechanics that the other guys wish they had! Call or just go in, first.

Dec 01, 2023 · Rich Grove

Thank you villa automotive & autobody for taking car of my smog needs. Really happy that this place is star certified! The staff was very professional, polite, explained everything and answered any questions i had.

Jan 08, 2025 · Amanda McGee