Valvoline Instant Oil Change

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  • Intro
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  • Reviews
  • +1 702-228-0308
  • store.vioc.com
  • 9631 Trailwood Dr, Las Vegas, NV 89134, USA

Operating Hours

Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 5:00 PM

Valvoline Instant Oil Change Introduce

Located conveniently at 9631 Trailwood Dr, Las Vegas, NV 89134, Valvoline Instant Oil Change stands as a prominent establishment within the Auto Repair Stations category. This particular Valvoline location serves as a go-to destination for local vehicle owners seeking efficient and essential automotive services, primarily focusing on rapid oil changes and routine maintenance. As an auto parts store operating under the umbrella of an auto repair station, it provides not only the necessary parts for the services it offers but also the skilled labor to install them, ensuring a comprehensive solution for quick vehicle upkeep.

The core business model of Valvoline Instant Oil Change revolves around speed and convenience. Unlike traditional mechanic shops where appointments and longer wait times are common, Valvoline aims to get customers in and out swiftly. This emphasis on efficiency is particularly appealing to individuals with busy schedules who require quick turnarounds for their vehicle’s essential services. Their service bays are designed for quick access and streamlined processes, allowing multiple vehicles to be serviced concurrently. While specific details about the interior environment of this particular Valvoline location are not publicly available, the typical Valvoline Instant Oil Change facility is characterized by clean, well-lit service bays, a comfortable waiting area for customers (though wait times are generally minimized), and clearly displayed service menus.

The primary service offered at Valvoline Instant Oil Change is, as its name suggests, oil changes. They offer a range of oil change options, including conventional, synthetic blend, and full synthetic oils, catering to various vehicle specifications and customer preferences. Beyond just draining and refilling oil, their oil change service typically includes a comprehensive multi-point inspection. This inspection often covers checking and topping off other vital fluids like power steering fluid, windshield washer fluid, and coolant. Technicians usually inspect tire pressure and inflate tires as needed, check air filters, and perform a visual check of belts and hoses. This proactive approach aims to identify potential issues before they escalate, providing customers with peace of mind regarding their vehicle's overall health. While the focus is on rapid service, the aim is to ensure that essential checks are not overlooked. They also offer services such as tire rotations and battery checks, aligning with the needs of a typical auto repair station.

A key feature of Valvoline Instant Oil Change is its "drive-thru" model. Customers typically remain in their vehicles while service technicians perform the work, further enhancing the convenience factor and minimizing disruption to their day. Technicians often communicate directly with the customer through their car window, explaining the services being performed and any recommendations. This direct interaction can be a significant aspect of the customer experience, fostering transparency and trust. The company also prides itself on its certified technicians who are trained to perform these services efficiently and accurately. Valvoline's brand reputation is built on its extensive experience in lubricants and automotive fluids, which translates into a strong foundation for the quality of products used in their services.

Customer reviews offer a mixed perspective on the Valvoline Instant Oil Change experience at this location. One customer reported a highly negative experience, citing multiple vehicle warnings and issues immediately following an oil change, including "service parking brake," "steering assist reduced drive carefully," and a check engine light for the MAF sensor. This customer expressed significant dissatisfaction, attributing the problems to the oil change process, particularly mentioning oil spillage during filter removal and subsequent issues like black exhaust. This review highlights potential concerns regarding the meticulousness of the service and the potential for unforeseen complications, emphasizing the importance of thoroughness even in a rapid service environment. The customer's strong statement of "Never going back there" indicates a severe breach of trust and a significant negative impact on their perception of the service quality.

Conversely, another customer provided a very positive review, praising the kindness and patience of the servicing gentleman. This customer appreciated the clear explanations provided regarding the work done and the positive report on their battery's health. The technician's willingness to patiently answer questions about tire air pressure also contributed to a comfortable and positive experience, leading the customer to state they would "definitely go back to this location in the future." This contrasting review underscores the variability in customer experience, often depending on the individual technician and the specific interaction. It suggests that when the service is delivered with professionalism, clear communication, and customer-centricity, it can be highly effective and satisfactory.

Promotional information for Valvoline Instant Oil Change typically includes various discounts and loyalty programs. While specific current promotions for this Las Vegas location are not detailed, Valvoline often offers coupons for oil changes, discounts for first-time customers, or bundles for multiple services. They might also have loyalty programs where customers earn points or receive special offers after a certain number of visits. These promotions are designed to attract new customers and encourage repeat business, reinforcing the value proposition of convenience and affordability. Potential customers can often find these promotions on the Valvoline website or through local advertisements. The direct phone contact, (702) 228-0308 or +1 702-228-0308, allows for direct inquiries about services, pricing, and current promotions.

In summary, Valvoline Instant Oil Change at 9631 Trailwood Dr, Las Vegas, NV 89134, operates as a specialized auto repair station primarily focused on quick and efficient oil changes and essential vehicle maintenance. Its key features include a drive-thru service model, a range of oil options, and comprehensive multi-point inspections. While customer experiences can vary, with some highlighting concerns about post-service issues and others praising the professionalism and clear communication of the staff, the fundamental offering remains rapid and convenient auto care. For local users in Las Vegas, it represents a readily accessible option for routine car upkeep, supported by the broader Valvoline brand's reputation in the automotive industry.

Valvoline Instant Oil Change Photos

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Valvoline Instant Oil Change Location

Valvoline Instant Oil Change Customer Reviews

Changed my oil and 20 min later got all kinds of issues with my car. Got warning; "service parking brake", right after that; "steering assist reduced drive carefully" and check engine lite on for MAF sensor. It can't be just coincidence all that, and 20 min after oul change. Traverse has an oil filter in bad position, when taking off oil goes everywhere. I asked, they said they washed everything, maybe little too much. I drove 500 miles, and still is bad, warning on and off, and exhaust is black, BLACK. Never going back there.

May 11, 2025 · Datrkostanpd

The gentleman servicing my car was very kind. He made sure to explain to me what was done and let me know that my battery’s health was good. He was also very patient and understanding with regards to a couple of questions I had about the recommended air range for my tires. I felt comfortable and would definitely go back to this location in the future.

Feb 03, 2025 · Gigi Ganino

I swung by just to ask where I could get my headlight fixed, since the backside was blocked by other motor accessories, and Pablo said he'd take a look at it.  He checked it out and said if he had the right bulb he'd take care of it right now, just 10 minutes.  And that's what he did.  And cheap!  Great service.  Great experience!

Feb 28, 2025 · Addressee

I have been coming here for years for oil service and smog checks. Stopped by Sunday at 3pm in afternoon for smog check and they had a hand written sign saying smog check is closed. Frustrating when you drive across town and see something unprofessional like this for no reason. If you can't staff appropriately then dont even offer the service. Smog checks are a cash cow for this location and every time I get one they act like Its a inconvenience. Also the location of thr smog check is on the opposite end of the therd bay and is always a cluster "F" trying to get in line and order for the service. Go to a dedicated smog check facility and save yourself the stress and hassle of trying to accomplish it at this location.

May 11, 2025 · Greg Seebold

No BS - No gimmick - No upsell - was greeted with enthusiasm and outmost customer service from a mechanic named (Pablo A) from this location - he hears my concerns and he took it over and told me to give me about 20/30 mins and he'll come and get me when he is done - waited for approximately at 20mins for a smog check & oil change was completed with proof of work order. I will be going there from now

May 10, 2025 · Ray Pua