Uncle Ken's Auto Center

Located at 15704 Telegraph Rd, Redford Township, MI 48239, USA, Uncle Ken's Auto Center stands as a multifaceted establishment serving the local community's automotive needs. Operating as both an auto repair station and an auto parts store, this center provides a comprehensive range of services and products, making it a potential one-stop shop for vehicle owners in Redford Township and the surrounding Metro Detroit area. You can reach them by phone at (313) 541-1500 or +1 313-541-1500.

Uncle Ken's Auto Center has a long-standing presence in the community, having started in 1993. This longevity suggests a consistent operation and a known entity within the local automotive service landscape. As an auto repair station, it would typically feature a garage with bays for vehicle maintenance and repair, equipped with the necessary tools and diagnostic technology. The environment is expected to be a professional auto service setting, designed to handle a steady flow of customers and their vehicles. As an auto parts store, it would also house an inventory of various automotive components, primarily focusing on tires and rims, but also other parts necessary for the repairs they perform.

Their business hours are generally Monday through Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 5:00 PM, with Sundays closed. These hours offer a good window for customers to bring in their vehicles or inquire about parts, accommodating both weekday and weekend schedules.

Uncle Ken's Auto Center offers a dual focus, providing both auto repair services and a robust selection of auto parts for sale. This integrated approach allows them to not only diagnose and fix vehicle issues but also provide the necessary components directly, streamlining the repair process for customers. Their services have evolved over the decades; initially focusing on used tires and rims, they expanded to full auto repair services in the late 1990s.

Their range of services includes, but is not limited to:

• Tire Sales and Installation: A core offering, they provide both new and used tires. This includes mounting, balancing, rubber valve stem replacement, and tire disposal. They also offer a variety of tire types, such as all-season, winter-only, and summer/performance tires.
• OEM Wheels and Rims: They specialize in original equipment manufacturer (OEM) wheels and rims, available in various conditions to suit different budgets, including refinished/new and used options.
• Brake Services: Comprehensive brake inspection, repair, and replacement.
• Exhaust Systems: Diagnosis and repair of vehicle exhaust systems.
• Suspension Services: Addressing issues related to vehicle suspension for a smooth ride and proper handling.
• Alignments: Ensuring proper wheel alignment for optimal tire wear and vehicle performance.
• General Auto Repair and Maintenance: Beyond their specialized areas, they offer general car repair and maintenance, aiming to be a one-stop shop for various auto service needs. This would include diagnostics and addressing common car issues.

The provision of both new and used tires, along with OEM rims, highlights their commitment to offering solutions for various budgets and preferences, a significant feature for many local users.

A notable feature of Uncle Ken's Auto Center, particularly emphasized by some customer reviews, is their system for saving customer information. This allows for quicker check-ins and a more personalized experience, as they can easily access a vehicle's service history and previous interactions. This contributes to a sense of efficiency and familiarity, where customers can simply provide their phone number to get started. The ability to discuss car needs and a plan of action with the staff is also highlighted as a positive aspect, suggesting a focus on clear communication before work commences.

However, the customer experiences at Uncle Ken's Auto Center appear to be quite varied, based on the provided reviews. One customer, having had their car serviced three times, consistently describes "excellent" experiences, praising the quick resolution of car issues and highly recommending their services. This feedback points to efficient work, effective problem-solving, and good customer interaction for this particular individual.

In stark contrast, another customer recounts a severely negative experience. This review details a car being left for a week without attention, subsequent repairs leading to a worse breakdown shortly after, and significant issues with communication and transparency. The customer reported demanding a tow, the car being kept for three weeks with no contact, and then being returned to the original car lot without notification, with the staff reportedly having "no recollection" of the customer. This review expresses strong dissatisfaction, rating the service as "poor work, customer service, etc." and even suggesting the business license should be revoked. This feedback highlights potential inconsistencies in service delivery, communication breakdowns, and issues with accountability for certain customers.

These divergent reviews indicate that while some customers experience highly satisfactory and efficient service, others have faced significant challenges related to repair quality, communication, and overall customer care. This mixed feedback suggests that while Uncle Ken's Auto Center has the capacity for excellent service, there may be areas where consistency is a challenge.

While no explicit promotional offers or discounts are detailed in the provided information, Uncle Ken's Auto Center's primary promotional appeal lies in its comprehensive service offering and the specific value propositions it emphasizes. The ability to offer both new and used tires at potentially "low-cost" positions them as an attractive option for budget-conscious consumers. Their long-standing presence since 1993 and growth into a "one-stop shopping" destination for auto service and tires are inherent promotional points, suggesting reliability and breadth of service. They claim to offer competitive pricing for both parts and labor, as evidenced by positive comments about "reasonable prices" for exhaust work and being a source for the "best prices for new and used tires."

The business also leverages direct customer relationships, as indicated by their system for saving customer information, which can foster loyalty and repeat business. Word-of-mouth recommendations, as seen in the positive review, are a powerful form of promotion, emphasizing attributes like "excellent service" and trust. However, the negative review underscores that inconsistent service can severely undermine such promotions.

Overall, Uncle Ken's Auto Center strives to be a go-to resource in Redford Township for both auto parts and repair, with a strong focus on tire and wheel services. Their long history in the community and dedication to offering a wide range of products and services aim to provide a convenient and value-driven experience for local vehicle owners.