Top Line Auto Service

It’s a scam. First time they did repair for super discounted prices. They even gave me $400 off if I paid in all cash. First red flag. Second time They tried to tell me my engine was done for needed a whole rebuild not knowing previous mechanic diagnosed diff simple reason I just can’t afford his labor. I was adamant on just asking them to replace what I was asking based on other diagnosis before dumping a bunch of money on an engine rebuild. They agreed but When I go to pick up they charged me $1600 when agreed price was $980. Guy refused to give me my car unless I paid what was said on recipes left by Chris and said I would have to come back to work it out with him and get refunded the difference. Took 4 days of persistent calls to the office to get my money back. Seperate time I brought in for oil change but had my boyfriend go with me as I didn’t trust but was desperate and lived close. They tried to get us to get brakes and rotors, we asked to see and knew it was recently changed again no need. They lie to get u to spend more but charge u oddly cheap, they are scamming people outta money and pretending like they give u deals. Super shady dishonest work. I noticed they have changed the name but it’s same shop same people. Hope they get shut down my 3 times in waiting room I’ve witnessed many angry people come in for refunds. I’ve unfortunately had to be one of those people.

Oct 18, 2023 · Milah Fernandez

I took my Toyota Avalon there to get my fuel evaporative canister replaced since i was getting codes saying that failed. They replaced it and the very next day my engine light popped on for the same issue. Brought it back later to have them look at it and do an oil change. They did the oil change, didn’t replace my sticker showing when it was done and they said it was a hose that was bad that they replaced for free. Then about a week later my engine light popped on with the same codes. Brought it back they did a warranty replacement on the canister, got me a new fuel cap and a new solenoid and they kept it for about 3 days testing it and right when i drive into the emissions testing area the engine light popped back on. In my history of owning a car i have never had so many failed repairs with a mechanic. I’m now going to bring my car else where and have them check and make sure they did the work and if not I’ll give them one chance to refund all the money for those repairs or I’ll sue them.

May 20, 2023 · Brett Caldwell

I have read other reviews and feel compelled to finally write one myself. Apologies for length, but if you want straight scoop on this shop, it's worth the read. I am neither friend or relative and, in fact, there was a time when I was going to write a 0-1 star scathing review. My son bought a rebuilt '76 Ford Elite from Chris (the owner) over a year ago. It was my son's first own car. Chris treated him wonderfully, even offering my son both teaching time and discount if he ever needed to bring the car in for repair. As the vehicle was over 35 years old (though less than 50g miles!), there were some things that went wrong with it soon after my son brought the car home. Chris was fantastic about telling my son to bring it in and he'd repair it, most of the time at little or no cost, if it was something he had missed fixing prior to sale. With regard to my son's car, we would have given Top Line & Chris 5+ stars. I even stopped taking our family vehicles into our previous long-time mechanic and started servicing them with Top Line, which is not close to where we live. After a few services and couple of months later, I was told I needed a major repair on one of our family vehicles. Because I felt Chris had treated my son incredibly and had done some cost-effective minor repairs for me, I told him to go ahead with the major repair. Shortly thereafter, a second, even more major (unrelated) repair was necessary. Multiple problems occurred as a result of the second repair, creating great frustration. I demanded Top Line continue to address the problem until it was resolved. At one point, Chris said he had done everything he could and that maybe we should just part company. It should be noted that he continued to treat my son with courtesy and respect. I did not let the issue with my car go, even though I was angry and it would have been easier to just take the loss, bite the bullet, and go have my previous mechanic fix the problem. Eventually, Top Line's previous lead mechanic (who I am very sorry is no longer there) figured out the issue and was able to resolve it (which turned out NOT to be a Top Line diagnostic issue at all, but rather a manufacturer's mislabeling). Chris reached out to me (which he did not have to do), apologized for all my inconvenience and made the situation right. He provided compensatory service and really proved to me he was a "stand-up guy" with plenty of integrity. He still treats my son with respect and availability. I probably should give him a 5 for the way he resolved the issue, but I had to take one star for being in that situation in the first place.

Apr 26, 2015 · mark sanders

I've been taking my 2 vehicles to Chris and his guys since they opened! I read the reviews that are saying these guys are crooks and I'm here to tell you those reviews could not be further from the truth. Chris has always been up front with me from the start telling me about any issues that my vehicles have. I trust Top Line Auto and the staff 100%. I'm not a sucker and in the beginning I would get second and third opinions about my issues, and Top Line has always came out on top. They have always gotten me rock bottom best pricing out there on parts. I've never driven away unhappy or upset about the service I have received. From changing light bulbs to the new transmission they installed, they will continue to keep working on my vehicles. Thanks Guys!

Aug 25, 2012 · John Wooten

I would give a zero if I could. They said they could fix the transmission on my Buick and we got it under warranty with them so we took it back after it started slipping again. At first they seem to be trying to work to fix the problem but the transmission would start leaking and slipping again soon after so I would take it back because of the warranty. They started holding my car weeks at a time so I had no way around as they would offer a loaner just to tell me it's unavailable or broken. I ended up having to buy another car as they were holding my car too long and I couldn't rely on other to get me work and doctor appointments! They would say the were working on it but it also came back in the same condition as before or worse. And one of the last time I brought it to them my licence plate got switched and I had an extra one in my front seat. They deny involvement but there was no other place my car was unattended and unlocked for someone to both replace my plate and place another inside the car! They are not trustworthy here at all. It might not be the owner behind my problem with them but they need to buckle down on their workers if this is what's happening at their shop! I would go somewhere and don't believe them when they say they can fix a transmission.

Oct 10, 2017 · Andrea Tracy