Big O Tires

Big O Tires, located at 1150 W Southern Ave, Mesa, AZ 85210, USA, functions as a prominent Auto Repair Station, serving the local community with a comprehensive suite of tire and automotive maintenance services. They can be reached by phone at (480) 304-8180. Big O Tires is a well-established national franchise, known for its focus on tires but also providing a wide range of general vehicle repair and maintenance.

The mission of Big O Tires, as a brand, is deeply rooted in earning customer trust. Founded in 1962 by independent tire dealers who believed in the importance of service, Big O Tires has evolved into a full-fledged franchise network. Their core business model is to "earn customers' trust by selling great products and always standing behind them." This commitment extends to providing "straight answers and reliable service," emphasizing integrity and transparency in all interactions. The company highlights its dedication to "The Team You Trust®" motto, aiming to foster long-term relationships with customers by consistently delivering quality work and exceptional service.

The environment at Big O Tires locations, including the Mesa branch, is typically structured to facilitate efficient automotive service while providing a comfortable experience for customers. Expect a clean and organized facility with multiple service bays equipped for tire changes, alignments, brake services, and other general auto repairs. There is usually a dedicated waiting area for customers, often with amenities like Wi-Fi and complimentary beverages, to make the wait more pleasant. The emphasis is on a professional, yet approachable atmosphere, where staff are available to explain services and provide recommendations. The physical layout is designed for streamlined operations, allowing for quick turnaround times, especially for routine services like tire rotations or oil changes.

Big O Tires offers a wide array of services that extend beyond just tires, positioning itself as a comprehensive Auto Repair Station. These services include, but are not limited to:

• Tire Sales and Installation: Offering a broad selection of tires from various brands (including their proprietary Big O brand) for cars, trucks, SUVs, and crossovers. This includes expert mounting and balancing.
• Tire Repair: Patching punctures and addressing issues to get flat or damaged tires back on the road.
• Tire Rotation: Essential for promoting even tire wear and extending tire life, often included with oil changes or as a standalone service.
• Wheel Balancing: Correcting imbalances in the wheel and tire assembly to ensure a smooth ride and prevent premature wear.
• Wheel Alignment: Performing precise alignments to ensure proper tire wear, vehicle handling, and fuel efficiency. They offer free alignment checks.
• Brake Services: Comprehensive brake repair and maintenance, including inspection of brake pads, shoes, calipers, rotors, hoses, lines, and master cylinder, along with brake fluid exchanges.
• Oil Changes: Offering various oil change options (good, better, best) with accompanying services like free tire rotation and top-off service.
• Fluid Services: Beyond oil, this may include transmission fluid, coolant, power steering fluid, and differential fluid checks and exchanges.
• Battery Services: Testing, replacement, and general maintenance of vehicle batteries.
• Air Conditioning (AC) Service and Repair: Free AC checks to inspect refrigerant levels, compressor, belts, hoses, and overall system performance.
• Steering and Suspension Repair: Addressing issues with shocks, struts, springs, and other components related to vehicle handling and ride comfort.
• Diagnostic Services: Utilizing diagnostic tools to identify and troubleshoot various vehicle issues.
• Preventative Maintenance: General vehicle inspections (often a free 22-point inspection), wiper blade/bulb inspection, and other routine checks to prevent larger problems.
• Flat Tire Repair: Often free with tire purchases.
• Fleet Services: Providing dedicated maintenance and repair solutions for business fleets.

The features of Big O Tires, particularly at this Mesa location, are a blend of strong customer service, a comprehensive service offering, and occasional inconsistencies. Positive customer reviews highlight excellent customer service, with one customer specifically commending "Steve" for doing a "phenomenal job at customer service" and taking the time to "investigate my issue." This indicates a willingness by some staff members to go the extra mile to resolve customer concerns and build trust. Another long-term customer appreciated the punctuality of service for tire rotations and other maintenance. The availability of services like "Express Lane Tire Service" (no appointments needed) and a "Free Local Shuttle Service" emphasizes convenience for customers. Many customers also praise the quick turnaround times for services like oil changes and tire rotations.

However, there is also critical feedback that points to significant issues, particularly regarding transparency and sales tactics. One detailed negative review describes a situation where a 30-day satisfaction guarantee on new tires was verbally promised over the phone, but then contested by the manager in person, requiring manual notation on the receipt. This led to a perception of "false promises to get your business" and "deception." The reviewer also expressed doubt about whether the tires truly needed replacement, suggesting a pushy sales approach. Another review mentioned being "quite pushy in trying to sell the tires" and questioned why discounts weren't offered upfront. These experiences indicate that while some staff members excel in customer service, there might be inconsistencies in communication regarding promotions and a tendency towards aggressive sales tactics, which can erode customer trust and lead to dissatisfaction.

Big O Tires frequently offers various promotional deals and financing options to attract and retain customers. For the Mesa location at 1150 W Southern Ave, specific promotions include:

• Tire Rebates and Instant Savings: Regular offers on select brands like Nitto, Cooper, Nexen, Sumitomo, Uniroyal, Bridgestone, Hankook, Goodyear, and Firestone, providing instant savings or mail-in rebates.
• Oil Change Savings: Often bundled with a free tire rotation.
• Free A/C Checks: A complimentary inspection of the vehicle's air conditioning system.
• Brake Savings: Discounts on brake services.
• Alignment Savings: Often a discount if an alignment is needed after a free check.
• Multiple Financing Options Available: Providing flexibility for customers to pay for services over time.
• Free Flat Repair with Tire Purchases: An added value for customers who buy tires from them.
• Free 22-Point Vehicle Inspection: A comprehensive check-up offered without an appointment.
• Free Battery & Electrical Check: Ensuring the vehicle's electrical system is healthy.
• Free 5-Minute Wiper Blade/Bulb Inspection: Quick checks for essential safety components.

In conclusion, Big O Tires at 1150 W Southern Ave in Mesa, AZ, operates as a comprehensive Auto Repair Station, highly specializing in tire sales and services, but also offering a broad spectrum of general automotive maintenance and repairs. They are known for their wide product selection, convenient express services, and frequently available promotions. While individual staff members are capable of providing excellent customer service, there are noted concerns regarding transparency in promotional offers and sales pressure, which customers should be aware of and proactively verify. Despite these potential inconsistencies, their extensive service offerings and commitment to accessibility make them a convenient option for many local vehicle owners.