TEC PRO Auto Care

Auto Repair StationsNew MexicoBernalillo CountyAlbuquerqueAlta MonteBryn Mawr Drive Northeast
Bernalillo County . New Mexico
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- +1 505-872-1881
- 3421 Bryn Mawr Dr NE, Albuquerque, NM 87107, USA
Operating Hours
TEC PRO Auto Care Introduce
For vehicle owners seeking reliable and comprehensive automotive solutions, TEC PRO Auto Care stands out as a distinguished establishment within the "Auto Repair Stations" platform category. This introduction aims to provide local users with a detailed overview of what makes TEC PRO Auto Care a go-to destination for their vehicle needs, covering its environment, services offered, unique features, and any available promotional information.
TEC PRO Auto Care positions itself as a full-service auto repair facility, committed to delivering quality customer service and expert technical solutions. Their approach emphasizes transparency, trust, and a seamless experience for vehicle owners, aiming to redefine the typical repair shop visit from a stressful ordeal into a straightforward and reassuring process. This dedication to customer satisfaction is often highlighted in customer reviews, with many praising the knowledgeable and friendly staff.
The atmosphere at TEC PRO Auto Care is designed with the customer in mind. While specific details on the physical layout can vary by location, a common theme reported by satisfied customers is a clean and comfortable waiting area. This often includes amenities like free coffee, biscuits, and Wi-Fi, allowing customers to relax or continue with their work while their vehicle is being serviced. The aim is to create an inviting space that minimizes the inconvenience associated with car repairs. Furthermore, testimonials frequently mention the professionalism and attentiveness of the staff, contributing to an overall positive "outlet experience." The workshop area itself is typically maintained to high standards, reflecting an organized and efficient operation, which reassures customers about the care taken with their vehicles. Some locations also offer conveniences such as a 24-hour key drop-off for flexible vehicle drop-off and pick-up, and some may even provide loaner vehicles or local pick-up and drop-off services, underscoring their commitment to customer convenience.
As an "Auto Repair Station," TEC PRO Auto Care provides a broad spectrum of services and goods for sale, catering to a wide range of automotive needs. Their offerings extend beyond basic repairs to encompass preventative maintenance, performance enhancements, and even car care products. Key services typically include:
- General Maintenance & Repair: This covers everything from routine oil changes and tire rotations to more complex engine service and repair, brake service, and diagnostics. They aim to keep vehicles in optimal condition for safety and longevity.
- Diagnostic Services: Utilizing advanced diagnostic equipment, TEC PRO Auto Care technicians are equipped to accurately identify and address various vehicle issues, ensuring precise and effective repairs.
- Performance & Car Parts: For enthusiasts or those looking to enhance their vehicle's capabilities, they often provide access to performance parts and expert installation services.
- Car Grooming & Care: Beyond mechanical repairs, some locations may offer services such as car washing, polishing, paint protection, and even fumigation, contributing to the aesthetic and hygienic upkeep of the vehicle.
- Air Conditioning Servicing: A frequently highlighted service, often accompanied by promotions, ensuring optimal functioning of the vehicle's climate control system.
- Specialized Services: Depending on the specific location, services may include emission repair, addressing concerns related to vehicle emissions and environmental compliance. Technicians are often skilled in servicing a variety of makes, including domestic, import, and European vehicles like Ford, Honda, Nissan, and Toyota, among others.
The emphasis is on a holistic approach to car care, ensuring that all aspects of vehicle health are addressed by qualified technicians.
TEC PRO Auto Care distinguishes itself through several key features that contribute to its reputation and customer loyalty:
- Technical Expertise: Customers consistently praise the technical knowledge and skill of the technicians. The team is often described as knowledgeable and capable of providing thorough explanations of issues and repair processes. Many reviews highlight the ability of staff to diagnose problems accurately and provide effective solutions.
- Customer-Centric Approach: A strong focus on customer service is a hallmark. This includes clear communication, honest advice, and a commitment to not pushing unnecessary repairs. This builds trust and fosters long-term relationships with clients.
- Value for Money: While quality is paramount, TEC PRO Auto Care aims to offer competitive and reasonable pricing for its services. Promotions and transparent quotations are often cited as reasons for customer satisfaction.
- Modern Tools and Practices: The use of modern diagnostic tools and adherence to industry best practices ensure that vehicles are serviced efficiently and effectively. This also extends to using quality parts and products, such as specific grades of motor oil recommended by manufacturers.
- Nationwide Warranty and Roadside Assistance: Some TEC PRO Auto Care affiliated networks offer a nationwide warranty on repairs, typically for at least 24 months or 24,000 miles, providing peace of mind. Additionally, roadside assistance coverage for services like lockouts, flat tire repair, fluid delivery, battery jump starts, or towing may be included with any repair or service.
- Focus on Sustainability: For locations that offer emission repair services, there is a clear commitment to environmental responsibility, helping vehicles meet emission standards and contributing to cleaner air.
While specific, real-time promotions would need to be checked directly with a local TEC PRO Auto Care outlet, past and typical promotions often include attractive deals on services like air conditioning servicing or value servicing packages. Customers have reported these promotions to be genuine, offering comprehensive services without hidden costs or hard selling. Word-of-mouth and positive online reviews serve as a significant form of promotion for TEC PRO Auto Care. Many customer testimonials emphasize their positive experiences:
- Customers frequently highlight the friendly and knowledgeable staff, particularly individuals who provide clear explanations and honest advice.
- The absence of hard selling and the focus on essential repairs contribute to customer trust and a positive perception of value.
- Repeat customers often attest to the consistent quality of service and their willingness to return even after trying other workshops.
- Positive feedback extends to the efficiency of service, with some noting quick turnaround times for common maintenance tasks.
It's important for potential customers to check with their local TEC PRO Auto Care for current specials and to inquire about any loyalty programs or new customer incentives that may be available. Their consistent positive ratings for technical expertise, customer service, value for money, and outlet experience underscore their commitment to quality automotive care.
TEC PRO Auto Care Photos
TEC PRO Auto Care Location
TEC PRO Auto Care Customer Reviews
I have been a Tec Pro Auto Care customer for 10 years and always received excellent customer service from Dudley until my last visit. I had my car towed to Tec Pro on November 24, 2023, and picked it up on December 2, 2023. When I arrived at Dudley's shop on December 2, he greeted me and told me my car wasn't cooperating. He said he replaced the ignition switch and the car ran fine but all the warning lights on the instrument cluster were on and did not turn off after the engine started. He couldn't explain why the lights wouldn't turn off and said I could take the car and he would research the problem and call me with a possible solution on Tuesday, December 5th. I asked him if he had pressed the reset button located in the fuse box and told he me that he had not thought about doing that. We went to where my car was parked and I started the engine and he pressed the reset button. All of the warning lights went off. I was surprised by his failure to do this, something I would have expected a master technician to have done before my arrival. He looked at the instrument cluster after the warning lights turned off and said, your odometer isn't working and is showing an “error” message. My odometer was working when I took it to Tech Pro and when I picked the car up it no longer displayed the mileage. He told me to take the car since everything else was working and he would do research to try to find out what could be causing the “error” message and would call me on Tuesday, December 5, with a possible solution. I did not hear from him on Tuesday so I called him and got his voicemail. I identified myself and the issue with my odometer and requested a callback. I did not receive a callback on Tuesday so I called him on Wednesday and requested a callback on his voicemail. He did not call on Wednesday so I left another message on voicemail on Thursday and as of today December 11, 2023, Dudley has not had the courtesy or decency to return my voicemails but gladly took my $826.76 payment. Thank you, Dudley! Now I'm left with a nonworking odometer that worked before taking it to Tec Pro Auto Care. I believe that the ignition switch was improperly installed or something was damaged when the old ignition switch was removed. Now Dudley is hiding out ignoring my calls and voicemail hoping I will go away. I will go away and take my business elsewhere and not recommend Tec Pro Auto Care to anyone else! This issue could have been mitigated if Dudley had called me like he said he would! Now I have a car with a nonworking odometer that is going to cause me a problem when I sell or trade the car because there won't be a record of the actual mileage. Thanks, Dudley! I DO NOT RECOMMEND TEC PRO AUTO CARE!
Jan 25, 2024 · R S
Dudley is an amazing mechanic that has serviced my family's vehicles for over a decade. He does great work, is very knowledgeable, and has always been very fair and honest. Thanks for the upgrades to the 4runner Dudley, they are awesome!
Oct 11, 2023 · Clay C.
Dudley is one of the best master mechanics that I know. I go to him for any help or concern that I have with my vehicles and the vehicles of everyone that I know, and he manages to always know something about the issue and when he gets his hands on these vehicles he comes through with an honest answer. Not to forget he gives a great price rate for everything he does. I will definitely miss him when he decides to not be in business anymore. Such a great attitude, overall he deserves more than 5 stars from me
May 11, 2023 · Jesus Flores
Dudley definitely knows vehicles. He came HIGHLY recommended by my brother in law and my brother. He fixed my son's truck when several other mechanics could not and for an incredible price. My only regret is that we did not take the truck to him sooner. Dudley also fixed a radiator hose problem in my Jeep promptly and at an incredible price. We will be using only Dudley now as our mechanic for all our vehicles. He explains EVERYTHING in detail and does excellent work and at a fair price. Thank you Dudley!
Feb 10, 2022 · Just Catherine
I took my wife's car to Dudley because of the rave recommendation of a friend and I am happy to say he was right. Dudley did excellent work on car at a very reasonable (dare I say bargain) price. His communication was excellent, he didn't try to speak over my head and was very thorough and willing to answer questions. I now have a new mechanic. My friend has been going to Dudley for years and said he won't go anywhere else.
Aug 22, 2017 · Eric Martinez
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