A-One Collision

  • Overview
  • Intro
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  • Location
  • Reviews
  • +1 505-881-4661
  • aonecollisionnm.com
  • 2370 Aztec Rd NE, Albuquerque, NM 87107, USA

Operating Hours

Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed

A-One Collision Introduce

A-One Collision operates as a highly specialized facility within the "Auto Repair Stations" platform category, focusing primarily on auto body and collision repair. Unlike general mechanical repair shops, A-One Collision is dedicated to restoring vehicles that have been damaged in accidents, impacts, or other incidents affecting their exterior and structural integrity. Their core mission is to return damaged vehicles to their pre-accident condition, both aesthetically and functionally, ensuring safety and compliance with manufacturer specifications. This specialization makes A-One Collision a crucial resource for local users facing the aftermath of a vehicle accident, providing expert services that address complex body and frame damage.

The **environment** at A-One Collision is meticulously set up to handle the intricate process of collision repair. Upon entering, customers typically encounter a professional and clean reception area, where service advisors can assist with initial damage assessments, insurance claims, and provide detailed repair estimates. The core of the facility consists of multiple specialized bays. These bays are equipped with state-of-the-art tools and machinery specifically designed for body and frame work, such as computerized frame straightening machines that use laser measuring systems to restore a vehicle's chassis to factory specifications. Dedicated paint booths are also a prominent feature, offering a controlled, dust-free environment essential for achieving a flawless and color-matched paint finish. Preparation areas, often equipped with advanced ventilation systems, are used for sanding, priming, and masking vehicles before painting. While the workshop areas are functional and industrial, A-One Collision generally maintains a high standard of cleanliness and organization, reflecting the precision required in their craft. The emphasis is on a streamlined workflow that ensures efficiency and quality throughout the repair process, often with a commitment to environmental responsibility through the use of water-based paints and proper waste disposal.

The **services** offered by A-One Collision are comprehensive and entirely focused on repairing vehicle damage resulting from collisions. Their primary service is **collision repair**, which encompasses a wide range of tasks from minor scratch and dent removal to extensive damage requiring significant structural correction. A crucial aspect of their expertise is **frame and unibody repair**, utilizing advanced laser measuring systems to ensure accurate realignment of the vehicle's underlying structure, which is paramount for safety and proper handling. **Auto body panel repair and replacement** involves fixing or replacing damaged exterior panels such as fenders, doors, hoods, and bumpers. **Paint services** are highly specialized, including precise color matching to the original factory finish, expert application of primers, basecoats, and clear coats, and often advanced techniques to ensure seamless blending. They also provide **paintless dent repair (PDR)** for smaller, non-creased dents where the paint surface is undisturbed, offering a cost-effective and time-saving solution. Beyond the visible damage, A-One Collision often handles related mechanical repairs that arise from collisions, such as suspension damage, wheel alignment issues, or damage to lighting systems. Some locations may also offer additional services like detailing to return the vehicle in pristine condition, and assistance with towing and rental car arrangements, making the post-accident experience less stressful for the customer. They also specialize in RV repair, showcasing their versatility in handling different vehicle types.

Several key **features** distinguish A-One Collision and contribute to its strong reputation. A significant feature is their **specialized expertise and certifications**. Many reputable collision centers, including A-One Collision, employ I-CAR certified technicians, meaning their staff has undergone rigorous training in the latest collision repair techniques and vehicle technologies. Some may also hold OEM (Original Equipment Manufacturer) certifications for specific vehicle brands, indicating their ability to repair those vehicles to factory standards. The use of **state-of-the-art equipment**, such as computerized frame machines, advanced paint matching systems, and modern diagnostic tools, ensures high-precision repairs. A-One Collision often prides itself on its **commitment to quality workmanship**, frequently backing their repairs with a lifetime warranty on parts and labor, providing significant peace of mind to customers. Their focus on **customer service** during what can be a highly stressful time is another strong feature. This includes proactive communication, providing regular updates on repair progress, and assisting with complex insurance claims, acting as a liaison between the customer and their insurance provider. Their commitment to **transparency in estimates** is also frequently cited, ensuring customers understand the scope and cost of repairs. Furthermore, A-One Collision's local ownership and operation (often woman & veteran-owned, as per some information) can foster a strong sense of community trust and personalized service, setting them apart from larger national chains. They also highlight their fast and reliable repairs, aiming to minimize vehicle downtime.

For **promotional information**, A-One Collision effectively communicates its strengths to local users. They frequently emphasize their **specialization in collision repair** and the use of **certified technicians** and advanced equipment. Promotional materials often feature **before-and-after photos** of repaired vehicles, visually demonstrating the quality and transformative nature of their work. They commonly advertise **free estimates**, making it easy for potential customers to assess repair costs without obligation. Assistance with **insurance claims** is a significant promotional point, as navigating insurance paperwork can be daunting for vehicle owners after an accident. A-One Collision often highlights its status as a preferred or accepted repair shop for various insurance companies, simplifying the process for customers. Testimonials from satisfied customers, particularly those who commend their efficient service, quality repairs, and helpful staff during stressful times, are frequently used to build trust and credibility. They might also promote their **lifetime warranty on repairs**, underscoring their confidence in their workmanship. Online presence, including their website and social media, is utilized to showcase their services, provide contact information, and share customer success stories. Community involvement, such as supporting local initiatives, may also be part of their marketing efforts, further solidifying their role as a trusted local business. The core message in their promotions is typically one of restoring confidence and safety through expert, high-quality collision repair, delivered with professionalism and care.

A-One Collision Photos

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A-One Collision Location

A-One Collision Customer Reviews

I decided to write this review a couple of months after the incident to ensure I was in the right mindset to reflect on the experience fairly. On February 13, 2024, I faced a rather unfortunate event – I wrecked the front right side of my 2018 VW GTI. With the daunting task of finding a reliable body shop ahead of me, I turned to A-One Collision, a local business renowned for being woman-owned, veteran-owned, and recommended by a trusted mechanic friend. I was hopeful this would be a smooth process, given the strong recommendations. However, what unfolded was far from what I expected. My experience with A-One Collision was, regrettably, the worst business experience I have ever had. Over the span of four months, from February to the end of May, I made 26 calls to the shop, each time being reassured my car would be ready, only to face disappointment week after week. The constant delays were incredibly frustrating, and my patience was truly tested. Throughout this ordeal, Andy and Ian at the shop were consistently courteous and understanding. They acknowledged their shortcomings and promised to make things right. I emphasized that I valued quality work above all else, and they assured me my car would be restored to its former glory. Unfortunately, their promises fell short. When the day finally came to pick up my car on May 31, 2024, I was met with a series of disheartening issues. A different front wheel had been installed (pictured), there was debris on the paint, and the finish on all panels was subpar. The clear bra was only installed on the hood, not the front bumper as it should have been. Worse still, a visit to a German-specific mechanic revealed nine major issues, including a missing jam nut from the front right tie rod, making my car dangerous to drive. The headlight, front right panel, side mirror, rearview mirror, windshield – the list of poorly done repairs was extensive. At this point, I made it clear to A-One Collision that I did not want them to touch my car again. After so much time and energy, we were finally able to resolve the matter, but it was only after a drawn-out and exhausting process. Due to this harrowing experience, I cannot, in good conscience, recommend A-One Collision to anyone. While their customer service, particularly Andy’s, was commendable (hence the two stars), the quality of their work and the prolonged delays were unacceptable. I urge my friends and anyone in my network to steer clear of this shop. Quality and reliability should be non-negotiable when it comes to vehicle repairs, and unfortunately, A-One Collision failed to meet these essential standards.

Sep 05, 2024 · Jordan Gutierrez

This has been my go-to repair shop for over 10 years. Andy Chavers is awesome and has never disappointed. Thank you for always taking such great care of us.

Feb 25, 2025 · Doris (Doe64)

The folks at A-1 Collision took excellent care of us! They were super helpful, did an excellent job on our car and everything was as quoted and done quickly. McKenna was so awesome to work with and really helped us with scheduling.

Oct 02, 2024 · Jean Ryan

I had a spray on bedliner put on my truck by A1 in August of 2016. The spray on liner was supposed to be guarenteed against peeling and cracking. A few months ago I noticed that the spray on liner was cracking and peeling. I called A1 and the gentleman who answered the phone said A1 no longer did spray on liners, but to bring it by and he would take a look. I drove my truck in and the manager observed the peeling and cracking and even took pictures. The manager said he would talk to the owner about what to do and he would get back to me. Have not heard a peep from them since.

Nov 06, 2024 · Thomas Tolbert

Okay, we take our car in to have some work done. We get our Back, they didn't plug the headlights back in. And for some reason, our radio wasn't working, they put the fuse in the wrong fuse slot and then proceeded to tell us we needed to get the radio reprogramed.we plugged in the headlights and put the fuse in the right slot and now works perfectly fine.To us this was another way to make off us. I wouldn't use a one collision for anything.We are no longer doing business with them.

Aug 05, 2024 · calvin