Team Ford Parts

Team Ford Parts, located at 5445 Drexel Rd, Las Vegas, NV 89130, USA, serves as a significant establishment within the Auto Repair Stations category, providing essential services and goods for vehicle owners, particularly those with Ford vehicles. As an auto parts store, its primary function is to supply genuine Ford parts, catering to the needs of individual customers as well as repair shops. Beyond just selling parts, Team Ford Parts is integrated into a larger dealership framework, which typically includes sales and service departments, making it a comprehensive automotive hub.

When considering the environment of Team Ford Parts, it's important to understand that as part of a dealership, it generally offers a professional and structured setting. Dealerships are designed to be accessible and organized, with dedicated areas for parts sales, customer service, and vehicle pick-up. While specific details about the interior aesthetics of the parts department itself are not readily available, one can expect a clean and well-lit space, with parts inventory neatly displayed or stored for efficient retrieval. The location on Drexel Road in Las Vegas suggests a presence within a developed commercial area, likely with ample parking to accommodate customer vehicles. The overall environment aims to facilitate a smooth and efficient transaction for customers seeking specific auto parts or assistance.

The services offered by Team Ford Parts primarily revolve around the sale of genuine Ford auto parts. This includes a vast inventory of components for various Ford models, ranging from routine maintenance items like oil filters, brake pads, and spark plugs, to more complex engine and transmission components, body panels, and electrical parts. The emphasis on "genuine Ford parts" is a key selling point, as these parts are manufactured to the original equipment manufacturer's (OEM) specifications, ensuring compatibility, quality, and often, a manufacturer's warranty. Beyond direct sales, the parts department likely assists customers in identifying the correct parts for their vehicles, using VIN numbers and part diagrams to ensure accuracy. They also cater to the service department of the dealership, providing necessary parts for repairs and maintenance performed in-house. While the information provided specifically highlights the auto parts store, it's inherent that being part of a larger dealership, they would also facilitate services like parts ordering, special requests for hard-to-find items, and potentially offering advice on installations, though actual installation services would fall under the dealership's service department.

Key features of Team Ford Parts, stemming from its nature as a dealership-affiliated parts store, include the availability of genuine Ford parts, which is a significant advantage over aftermarket options. This ensures that customers receive parts that are specifically designed and tested for their Ford vehicles, contributing to vehicle performance, safety, and longevity. Another feature is the likely presence of knowledgeable staff who are familiar with Ford vehicles and their part numbers, capable of assisting customers with their needs. The integration with a full-service dealership means that customers have a convenient, one-stop shop for both parts and potential installation or repair services. The direct phone lines, (702) 395-5100 and mobile +1 702-395-5100, offer direct communication channels for inquiries about parts availability, pricing, or ordering.

However, it is important to provide an objective introduction, incorporating feedback from real customers. Some customer reviews indicate areas where the overall dealership experience, which includes parts, service, and sales, could be improved. One customer expressed feeling "second guessing" their visits due to issues such as appointments not being found in the system, suggesting potential organizational or communication challenges. Another point of contention highlighted was the perceived "sale scam" regarding "Nitrogen Air and Lo-jack," with customers feeling pressured to accept these add-ons even when explicitly not desired, and facing difficulties in having them removed from the sale. This suggests a sales approach that some customers found to be overly pushy, potentially leading to a "bad taste" in their mouths and a long-term loss of business despite the short-term padding of the wallet. Furthermore, issues with the service department's responsiveness were noted, with a customer mentioning that follow-up phone calls are not returned and service writers are hard to reach, often requiring messages that are not reciprocated. The prolonged absence of a specific service writer, Aldo Carla, and the lack of communication regarding this, further contributes to a perception of less than "5 Star Customer Service." While these comments specifically touch upon the broader dealership experience, they indirectly reflect on the overall customer service approach, which can impact the parts department as well, as customers often interact with various departments within a dealership. These reviews suggest that while the availability of genuine parts is a strong point, the overall customer experience could be inconsistent, particularly regarding communication, sales practices, and follow-up.

Regarding promotional information, specific details about current promotions directly from Team Ford Parts are not available in the provided text. However, typical promotions for auto parts stores, especially those affiliated with dealerships, often include discounts on common maintenance parts (e.g., oil filters, wiper blades), seasonal specials (e.g., tire promotions, battery checks), loyalty programs, or bundles for specific repairs. Customers are encouraged to contact Team Ford Parts directly at (702) 395-5100 or +1 702-395-5100 to inquire about any ongoing specials or to verify part availability and pricing. Given the feedback, it would be advisable for customers to clearly communicate their needs and preferences to ensure a smooth transaction. As part of an Auto Repair Station category, Team Ford Parts aims to be a reliable source for authentic Ford parts, playing a crucial role in maintaining the integrity and performance of Ford vehicles for the local community in Las Vegas.