AA Auto Care Ann and 95 - Store # 800

AA Auto Care Ann and 95 - Store # 800, located at 7860 W Ann Rd, Las Vegas, NV 89149, operates within the "Auto Repair Stations" category, aiming to provide various automotive services to the Las Vegas community. This establishment can be reached via phone at (702) 396-0411 or mobile at +1 702-396-0411. As an auto repair station, their core business involves diagnosing and resolving mechanical issues in vehicles, performing routine maintenance, and ensuring vehicles are safe and functional.

The environment at AA Auto Care Ann and 95 - Store # 800, as with many auto repair facilities, would typically include a reception area for customers and a workshop bay for vehicle servicing. While specific details about the general ambiance or amenities are not available, the customer reviews unfortunately do not highlight a consistently positive or comfortable environment, particularly concerning the interactions with staff. The focus of the reviews leans more towards the service quality and customer care rather than the physical surroundings. Operating hours for the establishment are Monday to Friday from 7:00 AM to 6:00 PM, and Saturday from 7:00 AM to 5:00 PM, with Sunday closures. These hours offer a fairly broad window for customers to bring in their vehicles.

AA Auto Care Ann and 95 - Store # 800 offers a range of general auto repair and maintenance services. Based on customer accounts, these services include:

• Window repair: One customer specifically mentioned a $500 window repair. This indicates their capability to address issues with vehicle windows.
• Oil changes: Another customer visited for a discounted oil change, suggesting this is a regular service offered, potentially with promotional pricing.
• Diagnostics for potential issues: Customers reported being told about other perceived issues, such as an "oil leak," which implies they conduct inspections and diagnostic services.

As a general "Auto Repair Station," it is reasonable to infer that they would also provide other common services, such as brake inspections and repairs, tire services, fluid checks, and general vehicle troubleshooting, though these specific services are not directly mentioned in the provided customer feedback.

The features of AA Auto Care Ann and 95 - Store # 800, as presented through customer experiences, are unfortunately characterized by significant concerns regarding service quality, transparency, and customer accountability.

One customer's experience with a window repair highlights a critical issue: while the primary repair was completed, the team allegedly broke the car's armrest during the process. The customer's primary concern revolved around the shop's handling of the damage they caused. A key feature that emerged was the lack of accountability and refusal to offer a refund for the damage. Instead, the customer was reportedly told to find and purchase the replacement part themselves, and then bring it back for the shop to fix the damage they inflicted. Furthermore, the "manager's" response of "Just file a complaint" indicates a concerning level of disregard for customer dissatisfaction and an unwillingness to resolve issues amicably. The offer of an oil change instead of a refund for damage caused further emphasizes a disconnect with customer expectations regarding compensation for errors.

Another highly critical review pointed out a specific and alarming feature: the business is perceived as "NOT A FEMALE FRIENDLY BUSINESS" and prone to "scam" tactics. This customer, seeking an oil change, reported being told of a significant "oil leak" requiring a costly repair ($900-$1000), which was later contradicted by multiple other mechanics and friends. This raises serious questions about the integrity of their diagnostic practices and potential attempts to upsell unnecessary services. A particularly egregious feature reported was the breaking of the hood latch during the oil change, which was then left on the floor of the car. While they secured it back on when confronted, this incident, combined with the alleged misdiagnosis of an oil leak, points to carelessness and a lack of professionalism. The customer's strong warning, "Beware ladies, these mechanics are very shady and unreliable!!!", highlights a significant concern about ethical practices and trustworthiness, particularly targeting a specific demographic.

Therefore, the prominent features of AA Auto Care Ann and 95 - Store # 800, based on these accounts, appear to include:

• Issues with accountability for damages caused during service.
• Allegations of attempting to upsell unnecessary repairs.
• Lack of transparency and potentially misleading diagnostic information.
• Poor customer service and dismissive management attitude.
• Concerns regarding professionalism and care for customer vehicles.

These features, derived directly from customer feedback, present a challenging picture for potential clients seeking reliable and trustworthy auto repair services.

Regarding promotional information, the available data highlights that AA Auto Care Ann and 95 - Store # 800 uses methods such as coupons for discounted services, as one customer mentioned receiving a coupon for an oil change. However, the subsequent negative experience with the service, despite the discount, suggests that promotional offers may not always translate into a satisfactory overall customer experience.

Given the nature of the customer reviews, any promotional messaging from AA Auto Care Ann and 95 - Store # 800 would be contrasted significantly by the public perception conveyed through these experiences. For individuals in Las Vegas considering this auto repair station, it would be highly advisable to:

• Exercise extreme caution: Given the severe allegations of damaged parts, lack of accountability, and attempted upselling.
• Seek second opinions: Especially for any expensive repairs suggested after initial service.
• Document everything: Take photos of the vehicle's condition before and after service, and keep detailed records of all communication and estimates.
• Understand their warranty policy: Although the reviews suggest issues with accountability, knowing their official stance on warranties might be helpful, though the provided reviews indicate challenges in enforcing responsibility for damages.

In summary, while AA Auto Care Ann and 95 - Store # 800 offers standard auto repair services and uses promotional coupons, the significant and severe negative customer feedback regarding service quality, honesty, and customer handling suggests that potential clients should proceed with considerable vigilance.