Take 5 Oil Change

Located at 2906 S Church St, Murfreesboro, TN 37127, USA, Take 5 Oil Change operates as a specialized "Auto Repair Station" with a distinct focus on express oil change services. Unlike traditional full-service auto repair shops, Take 5 streamlines the oil change process, making it a quick and convenient option for vehicle owners. Their business model is built around efficiency and a customer-centric approach, aiming to minimize the time a customer spends on routine vehicle maintenance.

The environment at Take 5 Oil Change is designed for speed and convenience, embodying a "drive-thru" concept. Customers typically remain in their vehicles throughout the service, pulling into one of several dedicated bays. These bays are set up for quick access to the underside of the vehicle for oil drainage and filter replacement, and for easy access to the engine compartment for oil filling and fluid checks. The waiting area, in essence, is the customer's own car, which is a key feature that sets them apart from conventional oil change centers. The facilities are generally clean and modern, reflecting a focus on efficiency and a professional appearance. The layout is optimized to allow multiple vehicles to be serviced simultaneously, contributing to their promise of rapid service.

As an "Auto Repair Station" that specializes in express services, Take 5 Oil Change offers a narrow but highly focused range of services, primarily:

• Oil Changes: This is their core offering, encompassing various types of oil (conventional, synthetic blend, full synthetic) to meet different vehicle specifications and manufacturer recommendations. This typically includes a new oil filter.
• Fluid Checks and Top-offs: Technicians commonly check and top off essential fluids such as windshield washer fluid, power steering fluid, and brake fluid as part of the oil change service.
• Tire Pressure Checks: Ensuring proper tire inflation is often a complimentary service provided during an oil change, contributing to vehicle safety and fuel efficiency.
• Wiper Blade Replacement: While not a primary service, technicians may inspect and offer to replace wiper blades if needed.

A major feature of Take 5 Oil Change, heavily promoted and appreciated by customers, is the **"stay in your car" concept**. This unique approach eliminates the need for customers to exit their vehicle, making the process highly convenient, especially in inclement weather or for those with children or pets. Another significant feature is the **speed of service**. One glowing review highlights an oil change being "done in under 10 minutes," underscoring their commitment to efficiency. The **friendliness and knowledge of the staff** are also noted as key features, with technicians described as "all smiles and super welcoming," "knowledgeable," and able to "walk through the process." The complimentary checks and top-offs, such as windshield washer fluid and tire pressure, are also value-added features that enhance the customer experience. The cleanliness and professionalism of the operation are also highlighted as positive attributes.

However, customer experiences are not universally positive, and some reviews reveal significant inconsistencies. While one customer had an "absolutely fantastic experience," another described a "profoundly disappointing service." Key issues raised in the negative feedback include **disorientation and lack of efficiency from staff**, with one employee struggling to locate a vacant bay despite all being empty, and repeatedly misspelling a customer's name. More concerning issues involved **unprofessional behavior from technicians**, such as discussing and mocking a customer who chose not to utilize their services. This reflects poorly on the company's customer service standards and internal conduct.

Furthermore, the negative review highlights **transparency issues regarding charges**. A "Shop Service Charge" appeared on the receipt without explanation, and a discrepancy was noted between the listed price and the charged amount for this fee. The inability of the employee to explain this charge and the silence when confronted about the discrepancy are serious concerns for customer trust and fairness in pricing. These contrasting reviews suggest that while Take 5 Oil Change has a strong service model and can deliver excellent experiences, there are apparent inconsistencies in staff training, professionalism, and potentially billing practices that can lead to significant customer dissatisfaction.

In terms of promotional information, Take 5 Oil Change primarily promotes its speed and convenience. Their branding emphasizes getting an oil change done quickly, often with a "drive-thru" or "stay in your car" message. They often feature coupons or discount offers, as evidenced by a customer who noted they "honored a coupon I had, which was a nice bonus." This suggests that they actively engage in price-based promotions to attract and retain customers. Their phone numbers, (615) 956-2242 and +1 615-956-2242, serve as direct contact points for inquiries, although their model encourages drive-in service without appointments. The overall marketing message aims to position them as the go-to choice for fast, hassle-free oil changes, appealing to those who value their time and convenience.

In conclusion, Take 5 Oil Change at 2906 S Church St in Murfreesboro, TN, offers a specialized, express oil change service within the "Auto Repair Stations" category, distinguished by its "stay in your car" drive-thru model. While capable of delivering exceptionally quick, friendly, and comprehensive basic maintenance, as evidenced by positive testimonials, there are also significant concerns regarding staff professionalism, efficiency, and billing transparency, as highlighted by other customer experiences. Prospective customers should be aware of these contrasting reviews, understanding that while the potential for a swift and convenient service is high, vigilance regarding charges and observing staff interactions might be prudent to ensure a fully satisfactory visit.