Sussman Kia

Located at 1515 Easton Road Roslyn Abington Abington Township, Roslyn, PA 19001, USA, Sussman Kia operates as a comprehensive automotive center, serving as both a dealership and a full-service auto repair station. Falling under the essential category of Auto Repair Stations, Sussman Kia provides a wide array of services and goods, ranging from new and used vehicle sales to expert maintenance and repair. For direct inquiries, they can be reached at (215) 884-9000 or via mobile at +1 215-884-9000.

The environment at Sussman Kia, based on the provided customer feedback, is characterized by positive individual interactions, particularly with key staff members. The singular review stating "Mike Roth was the best!" suggests that the overall customer experience is significantly influenced by the professionalism and helpfulness of its employees. In a dealership and service center setting, the quality of individual interactions can make a substantial difference in how customers perceive the business as a whole. A positive interaction with a sales or service representative, like Mike Roth, implies a welcoming and supportive atmosphere where customer needs are prioritized.

Typically, a modern automotive dealership like Sussman Kia would feature a well-organized and clean environment, encompassing a showroom for new vehicles, a dedicated service department with bays for repairs and maintenance, and a comfortable waiting area for customers. The presence of a highly praised individual like Mike Roth suggests that the staff is attentive, knowledgeable, and capable of guiding customers through what can often be complex processes, whether it's purchasing a vehicle or getting one serviced. This focus on strong interpersonal skills contributes to a positive customer journey, making the experience efficient and pleasant. While direct details on waiting room amenities or service process specifics are not provided, the positive mention of staff often correlates with a generally well-managed and customer-friendly operation.

As a full-service Kia dealership and Auto Repair Station, Sussman Kia provides a broad spectrum of services and goods tailored to meet the needs of Kia owners and potentially other vehicle makes. Their offerings would typically include:

• New Kia Vehicle Sales: Offering the latest models of Kia cars, SUVs, and minivans, with staff like Mike Roth assisting customers through the buying process.
• Used Vehicle Sales: A selection of certified pre-owned Kia vehicles and other used cars.
• Routine Maintenance: Essential services such as oil changes, tire rotations, fluid checks and replacements, and scheduled maintenance to keep vehicles performing optimally and to maintain warranty requirements.
• Diagnostic Services: Advanced diagnostics using specialized Kia equipment to accurately identify and troubleshoot issues with engine, transmission, electrical, and other complex systems.
• Brake Services: Comprehensive inspection, repair, and replacement of brake pads, rotors, calipers, and related components.
• Tire Services: Sales, mounting, balancing, and repair of tires, often including specific tires recommended for Kia vehicles.
• Battery Services: Testing, replacement, and recycling of automotive batteries.
• Parts Department: Providing genuine Kia parts and accessories for repairs, maintenance, and customization.
• Warranty Service: Handling warranty-related repairs and maintenance for Kia vehicles.
• Recall Services: Performing necessary repairs or modifications as part of manufacturer recalls.
• Minor and Major Repairs: Addressing a full range of mechanical and electrical repairs, from minor adjustments to significant system overhauls.

The dual nature of being both a sales and service center allows Sussman Kia to offer a cohesive experience, ensuring that Kia owners have a dedicated and knowledgeable resource for all their vehicle's lifecycle needs.

Based on the available information, the key features and differentiators of Sussman Kia primarily revolve around their comprehensive offering and the quality of their staff:

• Authorized Kia Dealership and Service Center: This is a significant differentiator, as it means they have direct access to genuine Kia parts, specialized diagnostic tools, and factory-trained technicians who are experts on Kia vehicles. This provides a level of assurance and expertise that independent shops might not offer for specific Kia models.
• Customer-Focused Staff: The positive mention of "Mike Roth was the best!" indicates that individual employees play a crucial role in shaping positive customer experiences. This suggests a commitment to customer satisfaction through attentive and helpful service personnel in both sales and service departments.
• Integrated Automotive Solutions: The ability to purchase a new or used vehicle and then have it consistently serviced at the same location offers convenience and a seamless experience for customers, potentially fostering long-term relationships.
• Genuine Parts and Specialized Equipment: As an authorized dealer, they are likely to use genuine OEM (Original Equipment Manufacturer) parts, which can be crucial for maintaining vehicle warranty and performance. Access to specific diagnostic equipment ensures accurate troubleshooting.
• Location and Accessibility: Situated in Roslyn, PA, the dealership is accessible to residents within Abington Township and surrounding communities, providing a convenient option for Kia owners in the area.

While the provided review is brief, the positive highlight of a staff member is indicative of the human element being a strong point for Sussman Kia.

While specific promotional offers or advertising campaigns are not detailed in the provided information, Sussman Kia, as a dealership and service center, would typically engage in various forms of promotion. Their primary promotional strength, as hinted by the customer review, lies in the quality of their staff and the positive experiences they facilitate. A friendly and knowledgeable sales or service associate, like Mike Roth, can be a powerful word-of-mouth promoter for the business. Dealerships often run promotions on new vehicle sales (e.g., special financing rates, lease deals, cash back offers), as well as service specials (e.g., discounts on oil changes, tire rotations, brake inspections, or seasonal maintenance packages).

For local users in Roslyn, Abington Township, and the broader Philadelphia metropolitan area, Sussman Kia represents a dedicated resource for all Kia-related needs. To discover current promotions on vehicles or service, or to schedule an appointment, potential customers are encouraged to contact Sussman Kia directly at (215) 884-9000 or +1 215-884-9000. Their address at 1515 Easton Road Roslyn Abington Abington Township, Roslyn, PA 19001, USA, also allows for in-person visits to explore their showroom and service facilities.