Suburban Ford of Troy Collision

Suburban Ford of Troy Collision, located at 777 John R Rd 4302 Suite #400, Troy, MI 48083, USA, operates as an auto repair station primarily focused on collision and bodywork for vehicles. As part of the larger Suburban Collection, it aims to provide comprehensive repair services to local users in Troy and the surrounding areas. The facility can be contacted via phone at (888) 467-5023 or mobile at +1 888-467-5023.

The general environment of a collision center like Suburban Ford of Troy Collision is typically characterized by a large workshop area equipped with specialized tools and bays for various stages of body repair. This includes areas for diagnostics, frame straightening, panel replacement, painting, and reassembly. While specific details about customer amenities like waiting lounges are not readily available, the focus of such facilities is generally on efficient workflow and the technical aspects of vehicle restoration. As a collision center, the environment is designed to handle vehicles that have sustained damage, ranging from minor dents and scratches to significant structural compromises. They aim to provide a professional setting for assessing damage and performing the necessary repairs.

Suburban Ford of Troy Collision offers a range of services centered around auto body and collision repair. These services are designed to restore vehicles to their pre-accident condition, both aesthetically and structurally. Key services typically offered by such a facility include:

• Collision Repair: Comprehensive repairs for vehicles damaged in accidents, addressing both cosmetic and structural issues.
• Dent and Scratch Repair: Services for minor body damage, including paintless dent repair and traditional dent removal methods.
• Painting and Refinishing: Utilizing state-of-the-art painting equipment, including DeVilbiss down-draft painting booths, and computer color-matching software to ensure a seamless match with the vehicle's existing paint.
• Frame Straightening: Advanced equipment to diagnose and repair structural damage to the vehicle's frame, ensuring proper alignment and safety.
• Glass Replacement: On-site glass replacement services for windshields, windows, and other automotive glass components, eliminating the need to send the vehicle to a separate facility.
• OEM Parts Usage: A stated commitment to using Original Equipment Manufacturer (OEM) parts for repairs, which are designed to fit precisely and maintain the vehicle's original integrity and performance. This is particularly important for integrated safety systems and advanced driver-assist technologies.
• Insurance Claim Assistance: The facility works with all major insurance companies and assists customers in filing claims, streamlining the process and reducing paperwork for the client. They provide free repair estimates to aid in this process.
• Certified Technicians: The collision center aims to employ highly skilled technicians who are OEM certified (meaning they have undergone training specific to individual manufacturers like Ford) and ASE certified (National Institute for Automotive Service Excellence), ensuring that repairs meet industry standards and manufacturer guidelines.

A notable feature of Suburban Ford of Troy Collision, as part of the Suburban Collection, is its stated commitment to transparency, convenience, and assurance in the repair process. They aim to provide a streamlined and hassle-free experience for customers dealing with the aftermath of a collision. The use of certified technicians and adherence to manufacturer guidelines are highlighted as key elements of their service quality. Furthermore, some Suburban Collision Centers offer a limited lifetime warranty for all repairs for as long as the customer owns the vehicle, providing peace of mind.

Promotional information for Suburban Ford of Troy Collision, and the broader Suburban Collision Centers network, emphasizes their expertise, the use of quality parts, and their ability to work efficiently with insurance companies. They promote being an AAA approved Direct Repair Facility, indicating a recognized standard of quality and reliability. The availability of 24-hour towing services is also highlighted, acknowledging that collisions can occur at any time and providing a critical support service to get damaged vehicles to their facility.

However, it is important to provide an objective introduction based on all available information, including customer feedback. A recent customer review explicitly states significant concerns about the body shop. This review mentions that cars are "waiting to get fixed for over a month," and alleges that there are only "2 people to work in them" who "don't know what they're doing." Furthermore, the review indicates a change in management, leading to "everyone that worked there quit except 2 people," with the current person in charge having "no idea what he's doing." This particular feedback points to potential challenges with service efficiency, staffing levels, and management effectiveness within the collision center at the time of the review. While the broader Suburban Collection emphasizes quality and certified services, this specific customer experience suggests that the Troy Collision location may be facing operational difficulties that could impact service delivery and customer satisfaction. Therefore, potential customers should be aware of these reported issues when considering Suburban Ford of Troy Collision for their vehicle repair needs.