Suburban Ford of Troy Service

**Suburban Ford of Troy Service**, located at 777 John R Rd Suite 100, Troy, MI 48083, USA, operates as the dedicated service department of a prominent Ford dealership. Within the platform category of Auto Repair Stations, this establishment provides a full spectrum of maintenance and repair services, specifically catering to Ford vehicles, but generally capable of servicing other makes and models as well. Their commitment is to uphold the performance, safety, and longevity of your vehicle through expert care. You can contact their service department directly at (888) 467-5023 or via mobile at +1 888-467-5023.

The **environment** at Suburban Ford of Troy Service is characteristic of a modern, full-service automotive dealership. Customers can expect a dedicated service center designed for efficiency and comfort. This typically includes a welcoming service reception area where customers can discuss their vehicle's needs with service advisors. While explicit details on waiting lounge amenities are not always publicized, dealership service centers commonly offer amenities such as comfortable seating, complimentary Wi-Fi, refreshments, and sometimes even a shuttle service or rental car options for longer repairs. The service bays themselves are well-equipped with state-of-the-art diagnostic tools and specialized equipment necessary for working on contemporary Ford vehicles. The overall environment aims to be professional, clean, and customer-friendly, reflecting the brand image of a major automotive manufacturer.

The **services** offered by Suburban Ford of Troy Service are comprehensive, covering everything from routine maintenance to complex repairs, all performed by technicians who are factory-trained and certified by Ford. Their core offerings include, but are not limited to:

• **Routine Maintenance:** This encompasses "The Works" package, which typically includes oil and filter changes, tire rotations, multi-point inspections, fluid checks and top-offs, and battery tests. They also offer specific services like cabin air filter and engine air filter replacements.
• **Brake Services:** Comprehensive brake inspections, pad and rotor replacements, and brake fluid flushes to ensure optimal stopping power.
• **Tire Services:** Tire balancing, rotation, new tire sales from 17 top brands, and alignment checks to promote even tire wear and proper vehicle handling.
• **Diagnostic Services:** Utilizing advanced Ford-specific diagnostic equipment to accurately identify and resolve issues indicated by warning lights (e.g., Check Engine Light) or performance problems.
• **Engine and Transmission Repair:** Addressing more complex mechanical issues related to the powertrain, ensuring proper vehicle function.
• **Electrical System Repair:** Troubleshooting and fixing electrical issues, including alternators, starters, and lighting systems.
• **Heating and Air Conditioning (A/C) Service:** Performance checks, refrigerant recharges, and repair of A/C system components.
• **Suspension and Steering Repair:** Maintaining vehicle stability, comfort, and steering precision.
• **Genuine Ford Parts:** Using OEM (Original Equipment Manufacturer) parts ensures optimal fit, performance, and warranty coverage for Ford vehicles.
• **Ford Pickup & Delivery:** For added convenience, customers may have the option for their vehicle to be picked up from their location for service and returned afterward (availability may vary).

As part of a full-service dealership, they likely also handle warranty repairs, recall services, and can provide vehicle health reports to help owners stay on top of their car's needs.

Key **features** that distinguish Suburban Ford of Troy Service include their status as an authorized Ford dealership service center. This means they employ **Ford factory-trained and certified technicians** who possess specialized knowledge and expertise in Ford vehicles, undergoing continuous training to stay current with the latest models and technologies. The exclusive use of **genuine Ford parts** ensures that replacements meet the manufacturer's stringent quality and fitment standards, preserving the vehicle's integrity and value. Their access to **specialized diagnostic equipment** designed specifically for Ford vehicles allows for precise and efficient troubleshooting. While one review did express disappointment with missed fluid checks and seat repositioning, other reviews for the service department, as seen online, often highlight efficiency and good customer service from service advisors like "Alante 'Sonny' Pinkins," who is praised for keeping customers updated and managing expectations. The convenience of their location within a dealership often means they have extensive hours for service appointments, including early mornings and Saturdays, to accommodate diverse schedules. They also offer services like "The Works" package which provides a comprehensive maintenance check in one visit.

Regarding **promotional information**, as a large dealership, Suburban Ford of Troy Service frequently offers various service specials and coupons. These can typically be found on their official website and might include discounts on common services such as:

• Oil changes and tire rotations ("The Works" package).
• Brake inspections and services.
• Tire rebates and alignment checks.
• A/C performance checks.
• Battery tests and replacements.
• Seasonal maintenance packages.

They may also participate in Ford-specific programs like the **FordPass Rewards program**, where customers can earn points on service and parts purchases. The dealership's affiliation with the larger Suburban Collection often means access to broader promotions and a commitment to customer satisfaction across various brands. Their promotional strategy revolves around providing value-added services, leveraging their factory expertise, and ensuring competitive pricing for essential maintenance. For local users in Troy, the combination of convenient location, certified expertise, genuine parts, and regular service specials makes Suburban Ford of Troy Service a strong contender for their automotive needs, particularly for Ford vehicle owners seeking authorized and reliable care.