Suburban Ford Collision of Waterford

Having my car fixed at this dealership has been the worst car experience of my life. Dylan is the worst customer service person I have ever had to deal with. There was no customer service and after having my car for 4 and half months there was ownership taken in the fact that my vehicle was still not ready. Then when I’m finally able to get my car it is given back to me with 23 miles of gas left in it mind you there was more than half a tank in my car when I took it in 4 and a half months ago and the icing on the cake… MY CAR WAS GIVEN BACK TO ME WITH NO LICENSE PLATE ON!!!! The whole time these people were rude and Inconsiderate and do not care even an ounce at the situation at hand! I am utterly disgusted about this place of business! I don’t know what kind of operation the manager is running but if this is how he’s gonna let his employees treat his customers that whole location should be shut down! Google makes you leave atleast one star and this location and Dylan do not even deserve that!

Oct 13, 2023 · Tai Crawford

Just picked up my repaired 2015 Lincoln Navigator from Suburban Ford of Waterford Collision shop and it looks and drives fantastic!! Sharr was extremely helpful and made my repair seem like it was the only 1 there. The technicians did an exceptional job repairing my damage, and I would not hesitate to refer them to you.

Mar 27, 2024 · Ron Murdock

I would give 0 stars if I could. This shop obtained my car in November 2022 after a deer collision smashed in the front of my car. There were multiple parts delays pushing the date I'd receive my car further back. I received it in February with the airbag light on, which put my safety at risk. My ambient temperature sensor also was not working, and my car made a sound when I accelerated that was not normal. The collision shop did not apologize, but instead stated "Oh that's weird, we had no sensor errors earlier!" and took the car back to "repair" it. The part that needed to be replaced (airbag control module) was on backorder AGAIN, and after having my car for 6 weeks, the airbag light was no longer on, but instead, all of my safety features were disabled, my ambient temperature sensor was still not working, my car still made a noise when accelerating, and there was a ton of body damage to my vehicle. Again, they refused to apologize or take accountability. They also reached out to me to schedule pick up for my car after I already had it in my possession for almost a week. Extremely unorganized. I ended up taking my car to another collision shop for the repairs since this shop was incapable of handling it and was negligent in their "repairs" and had no problem putting me in a vehicle that put my life at risk TWICE. (There ended up being a crack in the air intake hose connected to the turbo that's been causing damage to my engine. It's finally JUST been replaced). Never EVER bring your vehicle here. An absolute nightmare. They DO NOT care about their customers or their well being.

Jul 14, 2023 · S Perez

My name Robert Bruce Wish I could give no stars. My experience has been nothing but deceitful constantly tell me the same lie every time I called to inquire as to the status of my truck. Someones out sick or vacation it will be done next or their starting on it this date. This will more then likely be the last time I will deal with this dealership. I did brag about them at first, but after my last 2 times I am truly disappointed 😞

Jun 09, 2023 · Robert Bruce

Matt and Suburban Ford Collision did an outstanding job on my new Ford Bronco. I had a bumper issue that I could not figure out and Matt helped me out and was able to help me under my warranty. Everything was very smooth, got done in exactly the quoted amount of time, and my car came back sparkling clean from the interior to the tires. I can't say to enough people how happy I have been with Suburban from my initial purchase all the way through their collision service.

May 20, 2022 · Stephanie Brosky

The manager Matt and his team took great care of me! From dealing with the insurance company, to giving me updates, to getting my car back when they promised it, they were professional and kind. When I got my car back it looked like it was brand new! They cleaned it, shined it up for me and got me back on the road quickly. Would definitely recommend them if you ever unfortunately need body work done after an accident!

Apr 30, 2021 · Amy Dorman